Questions & Answers

Q: QuestionWhat color is the side?

Asked 5 years ago by Allie.

This question was asked about the related product: GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer Hi Allie - Thanks for viewing GE Model GWE19JSLSS! The sides of the refrigerator are dark gray. We'd love to have you in the family, Allie. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionAre the shelves in the doors adjustable?

Asked 5 years ago by Martin.

This question was asked about the related product: GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer Hi Martin - Thanks for viewing GE Model GWE19JSLSS! The 6 gallon storage bins are adjustable. The 2 smaller lower bins are fixed. If you have any additional questions, do not hesitate to ask, we are also happy to help at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionHow to stop occasionnal noise when You don’t install the water Line and icemaker, about once an hour a Grindind noise for about 5 second

Asked 5 years ago by Steve.

This question was asked about the related product: GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer Hi Steve - Thanks for choosing GE Model GWE19JSLSS! If you hear buzzing from your refrigerator, it is most likely coming from the icemaker or water valve as it's trying to fill with water. This would occur approximately every 1 hour to 1-1/2 hours. The buzzing noise would be be heard approximately every 15 minutes (every time the icemaker calls for water). If a water line is not installed, be certain to turn off the icemaker. On models with the XWF filter (many bottom-freezer and side-by-side models), you may hear the sound for 5 seconds about once every hour. It is caused by an isolation valve that is designed to help prevent major leaks from the filter. Again, to keep the buzzing from occurring, make sure the icemaker is turned joff if water is not connected to the refrigerator. Take a look at page 16 of the Use and Care Guide: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60805-3.PDF - If you have any additional questions, do not hesitate to ask, we are happy to help at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
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Q: Questionare the doors lockable or child proof

Asked 5 years ago by enioy.

This question was asked about the related product: GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer Hi - Thanks for considering GE! The refrigerator doors do not have locks and are not child proof. We suggest checking with local dealers regarding appliance door locks or contact Perfectly Safe (now part of KidsStuff.com): 1-800-837-KIDS(5437) (M-F 8:00am - 5:00pm. EST). Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionAre the connection hoses for hookup stainless steel? or NON-plastic?

Asked 5 years ago by Pamela.

This question was asked about the related product: GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer Plastic

  Answered 5 years ago by JmmechanicVerified Purchase

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Q: QuestionWhat is the actual depth And width of the shelves in the fridge?

Asked 5 years ago by MEG727.

This question was asked about the related product: GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer Total interior width is about 28". 3 shelves, depths of about 12, 12, & 14". Plus 3 shelves on each door, each about 9" wide and 8" deep. One full-width drawer at the bottom, 2 half-width drawers above that. Total interior height is about 37".

  Answered 4 years ago by JackVerified Purchase

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Q: QuestionWhat is the width with the doors open? I assume when open they require more than the 32 3/4in?

Asked 5 years ago by Katie.

This question was asked about the related product: GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer they swing out but not by much. I have mine in a 34" space and it fits and works perfect.

  Answered 5 years ago by TeddyKGBVerified Purchase

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Q: QuestionWe just received this fridge and are not able to adjust the leveling legs as they wont budge. Does anyone know how they are adjusted to reach the floor?

Asked 5 years ago by Krp1.

This question was asked about the related product: GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer Hi Krp1 - Thanks for choosing GE! We are sorry to hear of the difficulty with the leveling legs. For detailed guidance please consult the Installation Guide at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60805-3.PDF - Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionCan the water filter be changed without having to cut off the water supply?

Asked 6 years ago by 1969.

• A:Answer Hi 1969 - Thanks for considering GE! Yes, the filter can be changed without turning off the water supply. A small amount of water may drip down. We suggest viewing pages 10-11 of the Use and Care Manual at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60805-3.PDF - Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWe just purchased this model and the water line behind the fresh food drawer wasn’t already connected to the interior wall spout, nor was a connector provided. What is the product number for the connector? We can’t find it in the owner’s manual.

Asked 6 years ago by Lauren.

This question was asked about the related product: GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - High Gloss Black

• A:Answer Hi Lauren - Thanks for choosing GE Model # GWE19JGLBB! We are sorry to hear the water line to the internal dispenser was not connected on your new refrigerator and encourage you to take advantage of the warranty. Please schedule service online at GEAppliances.com or call 1.800.GE.CARES (800.432.2737). Have your serial number and your model number available when calling for service. Also, for assistance with parts for your appliances call our GE Appliances Parts Team for assistance at 1-877-959-8688, Mon–Fri 8am–7pm, Sat 8:30am–5pm ET. Again, we are sorry for this unfortunate experience and apologize for any inconvenience this has caused. We’re glad to have you in the family. Keep in touch at GEAppliances.com. Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionGood afternoon. I would like to know the wattage on this unit. Thank you

Asked 6 years ago by Anonymous.

This question was asked about the related product: GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer Hi - Thanks for your interest! The refrigerator requires a 115 or 120 volt individual, properly grounded branch circuit with a 3 prong grounding type receptacle, protected by a 15 or 20 amp circuit breaker or time-delay fuse. Should be on a dedicated circuit. This is recommended for best performance and to prevent overloading house wiring circuits. The rating plate on the unit has exact amps/watts. See REFRIGERATOR ELECTRICAL REQUIREMENTS AND BREAKER SIZE: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21732 - Keep in touch at GEAppliances.com. Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionThe horizontal drawer under the crisper can that hold raw meat ? Can that get down to 32 degrees

Asked 6 years ago by Artnos.

This question was asked about the related product: GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer Hello Artnos - We appreciate your interest and we are happy to help! This refrigerator model has one Adjustable Temperature Drawer in the fresh food section. There are settings for the ideal temperature to store meat, beverage, produce, and on some models cheese, and citrus. You can set the temperature control to 32 degrees for meat. Thanks for checking. Olga

  Answered 6 years ago by GE Answers

  
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Q: QuestionDoes this have any features to ensure the door is closed? like an alarm or extra self closing weight?

Asked 6 years ago by artnos.

This question was asked about the related product: GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer Hello Artnos - Thank you for your question. We are happy to help! This refrigerator model has the Door Alarm feature. It helps ensure food preservation is maximized by signaling if the fresh food door(s) or freezer drawer has been left ajar. When the fresh food door(s) has been left open longer than 2 minutes, a beeping signal will sound .Excessive warm air filtration into a refrigerator rapidly increases the inside temperature. Temperatures higher than 44 degrees can result in rapid food spoilage as well as additional energy needed to re-cool the interior. We hope this information is helpful. Olga

  Answered 6 years ago by GE Answers

  
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Q: QuestionLooking for different handles for a more updated pro-look. Any suggestions and will any handles fit?

Asked 6 years ago by Lise.

This question was asked about the related product: GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer Hello Lise. Thank you for reaching out to us. We are glad to assist. This refrigerator model does not have compatible pro-looking handles. I am sorry to say there is not any other type of handles that will fit this model. Olga

  Answered 6 years ago by GE Answers

  
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Q: QuestionDoes it have internal water dispenser?

Asked 6 years ago by Annie.

This question was asked about the related product: GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer Hi Annie - Yes! This refrigerator is equipped with an internal water dispenser and a factory-installed icemaker. A water filtration system provides fresh clean water to both. Thanks for choosing GE! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhat is the cubic ft measurement of the bottom freezer. does the water and ice maker have to be hooked up?

Asked 6 years ago by RC.

This question was asked about the related product: GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer Hi RC - Freezer Capacity= 5.01 cu.ft. Fresh Food Capacity= 13.57 cu. ft. A water line connection is not required if you choose not to use the factory-installed icemaker or internal water dispenser. Thanks for choosing GE! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhat water filter model is needed for this refrigerator?

Asked 6 years ago by Cindy.

• A:Answer Hi Cindy - Model GWE19JGLWW is compatible with MWF and XWF (on models manufactured after June 2018). We suggest to view the following link- HOW TO DETERMINE THE AGE OR MANUFACTURE DATE OF A GE APPLIANCE: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16195 - Also, view details on pages 10-11 of the Owner's Manual at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60805-3.PDF - Keep in touch at GEAppliances.com - Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionAre the rear rollers adjustable?

Asked 6 years ago by Epid.

This question was asked about the related product: GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer Hhi Epid - The refrigerator has adjustable front legs/roller only at the front corners of the refrigerator. They should be set so the refrigerator is firmly positioned on the floor, and the front is raised just enough that the door closes easily when opened about halfway. See page 33 of the Installation Guide: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60805-2.PDF - Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhat is the door hinge measurement from front to back, please?

Asked 6 years ago by Mimi.

This question was asked about the related product: GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer Hi Mimi - Hinge depth is approximately 5.4" from front of case. Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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