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Hi Cathy- Thanks for reaching out to us! If the ice cubes are stuck in the mold, we suggest to view the following link- REFRIGERATOR ICEMAKER CUBES WON'T DROP FROM MOLD: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17042 - If you need further assistance, we recommend to schedule a service appointment. Please contact GE Appliance Service at 1-800-432-2737 or schedule a service appointment online at GEAppliances.com - Keep in touch! Sue
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