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Hello- We are very sorry to hear you are having this issue with your refrigerator, freezer ruining your food. We can understand your frustration and will be happy to help. Please see the following link that will offer some suggestions. https://products.geappliances.com/appliance/gea-support-search-content?contentId=20491 We hope this is helpful! If you believe there are still issues, we recommend contacting GE Consumer Service at 1-800-432-2737. Thank you! Joyce@GEA
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