Questions & Answers

Q: QuestionDos the ice maker dispense ice through the door, or must one manually remove the ice from a bin?

Asked 6 years ago by paul.

• A:Answer Hi Paul - The dispenser provides Cubes, Crushed Ice and Chilled Water through the door. Thanks for choosing GE! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionCan you tell me how wide are the shelves on the refrigerator side, I'm hoping wide enough to fit a pizza box?

Asked 6 years ago by BobF.

This question was asked about the related product: GE - 23.0 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - Slate

• A:Answer Small or medium pizza box yes wide enough just have to adjust shelves accordingly. Not the large boxes to big and might have trouble on the freezer side for the big boxes too. Hope this helps.

  Answered 5 years ago by CeciVerified Purchase

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Q: QuestionWhere is it made?

Asked 6 years ago by Anonymous.

This question was asked about the related product: GE - 23.2 Cu. Ft. Side-by-Side Refrigerator - White

• A:Answer Hi - GE® GSS23GGKWW is manufactured globally. GE Appliances products are designed by GE Appliances engineers in the United States. Many are manufactured in the U.S. and others are made globally to our specifications. The country of origin is shown on the Model/Serial rating plate as well as the packaging. Manufacturing facilities (plant sites, where appliances are made) can and do change from time to time because GE Appliances continues to seek the most efficient manufacturing processes available. We make products all over the world for a Global marketplace. Therefore, your best source for manufacturing location is the packaging/product itself. Check out MADE IN AMERICA: https://www.geappliances.com/ge/usa/ - We hope you'll place your trust in us! Keep in touch - Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhat are the differences between the 2 models GSS23HSHSS and GSS23GSKSS? They are about $500 apart in price but so far I cannot find any difference in the specifications.

Asked 6 years ago by Anonymous.

• A:Answer One model has glass freezer shelves and the other one has wire shelves.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionMy kitchen door is 31 1/2 inches width. Can this model be installed by taking off the doors and put them after it passes through the kitchen door.

Asked 6 years ago by Rafa.

This question was asked about the related product: GE - 23.2 Cu. Ft. Side-by-Side Refrigerator - White

• A:Answer Hi Rafa- Yes, the refrigerator doors can be removed (Case Depth Without Door is 28 1/2"). We suggest to view the Installation Guide for details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60646-5.pdf - Thanks for choosing GE! SUE@GEA

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhat is the height of the ice maker? Need an ADA accessible ice maker which would be no more than 48" from the floor.

Asked 7 years ago by Tara.

• A:Answer Hi Tara- We currently do not offer an ADA Compliant Side-by-Side Refrigerator. We suggest to view our ADA COMPLIANT REFRIGERATORS at the following link: https://www.geappliances.com/ge/ada-compliant/ - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionHow wide are the shelves on the inside of the freezer section? How deep are the shelves on the inside of the freezer section?

Asked 7 years ago by Dee.

This question was asked about the related product: GE - 23.2 Cu. Ft. Side-by-Side Refrigerator - White

• A:Answer Hi Dee- Freezer top shelf (1) - 10 ½" D x 9 ½" W; Freezer full shelves (2) - 16" D x 9 ½" W; Freezer bottom basket (1) - 9 ¾" D x 8 ½" W (useable width). We hope this is helpful. Thanks for considering GE! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionDoes this come without the water dispenser?

Asked 7 years ago by Mary.

This question was asked about the related product: GE - 23.0 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - Slate

• A:Answer yes

  Answered 5 years ago by truth

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Q: QuestionWhat color are the sides of this model. I have other GE appliances and they have black sides. I want stainless with black sides, but it looks like no one makes it.

Asked 7 years ago by Shopper.

• A:Answer Black sides but I like much

  Answered 7 years ago by OlivVerified Purchase

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Q: QuestionWhat colors are available

Asked 7 years ago by Anonymous.

• A:Answer Hi - The refrigerator is also available in Slate GSS23GMKES, Black GSS23GGKBB and White GSS23GGKWW. Slate appliances blend with today's premium kitchen materials. The rich matte appearance naturally hides fingerprints and smudges to maintain its beauty. Explore our Slate Appliances: http://www.geappliances.com/ge/slate-appliances.htm - GE Appliances has a premium finish assortment offering all of the latest trends in appliances colors. Want shiny, matte, stone, smudge proof? We've got it! Take a look: http://www.geappliances.com/ge/appliance-finish-trends.htm - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionIf the doors will only open to a 90° angle due to wall in the way on left side will the drawers pull out all the way .

Asked 7 years ago by Marla.

• A:Answer Hi Marla- The interior drawers can be accessed with the door(s) at 90 degrees but not removed. We suggest to view the Quick Specs at the following link for all product dimensions/clearances: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GSS23GSK_GMK_C2_16.pdf - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionIs this refrigerator counter depth?

Asked 7 years ago by Arlene.

• A:Answer No, it is standard depth, and sticks out

  Answered 4 years ago by Kahuna

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Q: Questionthis unit I have is not making ice and the water filter light stays red even as I have replaced the filter. Also not cooling

Asked 7 years ago by Bob.

• A:Answer Hi Bob- We are sorry to hear of the difficulties. Thanks for reaching out to us. Ice production is dependent upon the temperature of the refrigerator. The refrigerator and icemaker must be at proper temperature. The recommended fresh food temperature is 37 degrees F; the freezer temperature is 0 degrees F. The icemaker must reach 16 degrees F before a cycle will begin. We suggest to view the following troubleshooting links for more tips- ICEMAKER NOT PRODUCING ICE: http://products.geappliances.com/appliance/gea-support-search-content?contentId=17403 - SLOW ICE PRODUCTION: http://products.geappliances.com/appliance/gea-support-search-content?ontentId=17763 - Icemaker Troubleshooting Video: https://www.youtube.com/watch?v=f65i37RmnF0&index=1&list=PLX8_V2wHGuhlERILRtOLZMWMoaNPbT5sc&t=0s - After you change the filter the RESET WATER FILTER must be pressed and held until the red light goes off. On some models the light goes out, and others will turn green; either is considered normal. If you do not hold the pad in, the red light will stay on. Also, if you hold the pad in for a long period of time, the light will go off and then come back on. If this does not turn the red light off, having it checked by a service technician is recommended. Please contact GE Appliance Service at 1-800-432-2737 or schedule a service appointment online: http://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service - We hope this is helpful. Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionDoes GE make a 22 Cu. Ft.. White Side by Side Refrigerator? I only have 68 Inches for height, and 35 3/4" width. My 20 year old G.E just died and it was a great appliance. I am having a hard time finding a refrigerator that will fit in my space.

Asked 7 years ago by Beverly.

This question was asked about the related product: GE - 23.2 Cu. Ft. Side-by-Side Refrigerator - White

• A:Answer Hi Beverly- We certainly appreciate your loyalty! We are glad to hear your GE refrigerator has provided 20 years of service. We currently offer GE® 21.9 Cu. Ft. Counter-Depth Side-By-Side Refrigerator GZS22DGJWW. It is 68 3/4"H (to top of case), 69 1/4"H (to top of hinge). We suggest to view the Quick Specs at the following link for all product dimensions: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GZS22DGJ_c2.pdf - We hope it fits! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionWhat would be the next size up ge model from the GSS23GSKSS need a bigger freezer part

Asked 7 years ago by Johnny.

• A:Answer GE® 25.3 Cu. Ft. Side-By-Side Refrigerator GSS25GSHSS will suit your needs.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionI want to buy an additional adjustable freezer shelf for this model refrigerator (the frig came with 3), but I can't find anywhere in the refrigerator owner manual (or elsewhere) where I can buy one. Anyone know where I can get one?

Asked 7 years ago by Dave.

• A:Answer I went to the manufacturer's website, and then went to the parts section. I got mine in less than a week. but it was $58. it was expensive, but it works

  Answered 4 years ago by Kahuna

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Q: QuestionAre most people satisfied with the refrigerator? What colors does come in

Asked 8 years ago by Josiebear.

This question was asked about the related product: GE - 23.0 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - Slate

• A:Answer Hi Josiebear- Yes, we are excited to see the 4.4 out of 5 Star rating for our GE® GSS23GMKES (94%of customers recommend this product). Just scroll down the page and click on Rating & Reviews to see what customers are saying about this model. The refrigerator is available in Slate GSS23GMKES, White GSS23GGKWW, Black GSS23GGKBB and Stainless Steel GSS23GSKSS. We take pride in the craftsmanship, innovation and design that goes into every GE Appliances product, and we think you will too. Keep in touch! SUEatGEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionHello, I am just wondering what kind of connection is used to hook up to the ice maker from the back of the fridge? Thank you!!

Asked 8 years ago by lbh.

• A:Answer We bought it at Best Buy, and they insisted that we buy a kit for $30 to install, even though there was an existing hookup from the previous fridge.

  Answered 4 years ago by Kahuna

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Q: QuestionHow can I level my GESS23GSKSS refrigerator? Refrig door swings open to door stop when left unattended at 90 degrees open. This happens when door shelves are full or empty. Product data indicate the unit has leveling legs next to the wheels, not seen.

Asked 8 years ago by 4toger4.

• A:Answer Hi 4toger4- This model refrigerator can be leveled by adjusting the rollers located near the bottom hinges. For models with non-adjustable rollers, the front leveling legs are adjustable. -see below resource links: http://products.geappliances.com/appliance/gea-support-search-content?contentId=19144 View a short video about leveling your refrigerator: https://www.youtube.com/embed/StHB_oQwwzc?rel=0 pg. 25 of the owners manual refers to Leveling guide: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60646-5.pdf Many thanks, Kaye@GE

  Answered 8 years ago by GE Answers

  
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