Questions & Answers

Q: QuestionIs the high gloss black finish of this GE appliance different from the "Black" color/finish of GE dishwashers, microwaves and ranges? This fridge seems to have a very shiny finish while everything else listed as just "Black" does not.

Asked 2 years ago by Mark.

This question was asked about the related product: GE - 23.2 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - High Gloss Black

Q: QuestionIs it a counter depth refrigerator

Asked 3 years ago by Jane.

• A:Answer No

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionDoes this fridge use the GE XWFE water filter or the GE MWF water filter. In addition, can you use an aftermarket filter or do you always have to purchase a GE OEM replacement ever 6 months?

Asked 3 years ago by Avsfan777.

Q: QuestionDoes this fridge have a deli/snack drawer for meats and cheeses? My previous GE fridge had this and it was very useful. If this fridge doesn’t come with a deli drawer, can one be ordered as an add-on?

Asked 3 years ago by Avsfan777.

• A:Answer I’m missing the deli drawer too

  Answered 1 year ago by patruce

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Q: QuestionWhen will it be available?

Asked 3 years ago by Baz.

This question was asked about the related product: GE - 23.2 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - High Gloss Black

Q: QuestionLove everything about this refrigerator - but do not want ice maker. Can I order this without ice maker?

Asked 3 years ago by PlainJayne.

This question was asked about the related product: GE - 23.2 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - High Gloss Black

• A:Answer Hello, and thanks for reaching out. While we very much appreciate your interest in this beautiful refrigerator, we’re sorry to let you know it’s only available with an icemaker. If we can help with any additional questions, let us know. -Gina@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionJust got this delivered today. Looks like a great refrigerator but the noise is so loud I’m going to have to return it. Why is this refrigerator so noisy? Both with the compressor on and when compressor goes off it’s noisy with a very high-pitched sound.

Asked 4 years ago by CC.

• A:Answer Hello- We appreciate your purchase and are happy to help! What you are experiencing is considered normal. Newer refrigerators sound different from older refrigerators. Modern refrigerators have more features and use newer technology. Please see the following link that will explain some of the sounds you may be hearing. https://www.youtube.com/embed/0v2MbvX3fX0?rel=0 If it is a really high pitched sound, we recommend having service come out. This could be something very simple to correct. If you do end up returning it, we apologize for your inconvenience and hope that you will give us another chance to earn your business. Note: GE Consumer Service can be reached by calling 1-800-432-2737. Thank you! Joyce@GEA

  Answered 4 years ago by GE Answers

  
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Q: Questiondimensions

Asked 4 years ago by jim.

• A:Answer Hi - Great question! This refrigerator's dimensions are 69 5/8 H x 32 3/4 W x 34 3/4 D. Thanks so much for considering GE Appliances! -Mikayla@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionHigh-Gloss Black what? Is it stainless steel black? Pebbled surface black? Is it susceptible to scratching?

Asked 4 years ago by JLH2022.

This question was asked about the related product: GE - 23.2 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - High Gloss Black

• A:Answer Hello there - We really appreciate you reaching out. This side-by-side refrigerator has smooth-surface high gloss black finish doors with a color-matched textured steel case. To prevent scratching, do not use the following for cleaning: stainless steel cleaners, soap-filled scouring pads, abrasive cleaners, bleach or any product containing chlorine bleach, abrasive cloths and paper towels, window sprays, ammonia, vinegar or acidic/vinegar-based cleaners, oven cleaners, or alkaline cleaners. We hope this is insightful. Connect with us if you have any further questions - we're always happy to help. Best, Kelsey@GEA

  Answered 4 years ago by GE Answers

  
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Q: Questiondoes this have auto defrost

Asked 4 years ago by Louie.

• A:Answer Hello- Thanks so much for your question. Yes, it does have an Automatic Defrost System. The automatic defrost system is featured on all full sized refrigerators made today saves you time and energy. It does this by eliminating the necessity to defrost the freezer or fresh food compartments manually. The refrigerator is designed and equipped to defrost itself automatically. We hope this is helpful! If you have any questions in the future, please let us know. We are here to help! Joyce@GEA

  Answered 4 years ago by GE Answers

  
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