“I had this delivered today. When I went to open the door, the handle came off. I put it back on, heard the snap, but it happened again. They snap back on, but are still wiggly. Is this a known issue? Can it be fixed?”
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Hi - Thanks for reaching out to us and for choosing GE Model GNE25JSKSS! We are sorry to hear of the "wiggly" handle and can certainly understand your disappointment. We suggest viewing the following link - BOTTOM FREEZER HANDLE LOOSE, MAKING NOISE OR FALLS OFF: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16779 - If you need further assistance, a qualified GE service technician is required for an accurate diagnosis. To schedule warranty service online, visit us at GEAppliances.com or call 1.800.GE.CARES (800.432.2737). Please have your serial number and your model number available when calling for service. We are confident our service technicians can resolve this issue with the handle to your satisfaction. We apologize for any inconvenience this has caused and encourage you to keep in touch at GEAppliances.com for all your appliance needs! Sue
Sorry, there was a problem. Please try again later.Same thing happened to me. The delivery people did not firmly seat the handles, so they kept coming off. Have the Best Buy people come back, and properly seat the handles by pulling them down. Very simple, but I was concerned about breaking something, so have them do it. It really frustrated me, until they returned and forcefully pulled the handles down and seated them. Problem solved. They should have properly seated the handles when they delivered the refrigerator. I really like the refrigerator, by the way, now that the handles don't come off every time I open the door. Paul
Sorry, there was a problem. Please try again later.