A:Answer Hi frustrated- We are sorry to hear of the difficulty with the Turbo Cool feature on your new refrigerator. The Turbo Freeze setting "revs up" the freezer compartment, cooling it quickly after frequent or extended door openings. When this feature is selected, the compressor is activated and the freezer fan turns on at high speed, even when the door is open. The freezer temperature will revert to the coldest setting for a 2 1/2 hours period or until Turbo Freeze is turned off (whichever comes first). It maximizes the cooling ability of the freezer compartment. To turn the feature on or off, press and hold the Freezer pad for 3 seconds. The display will show tc. For reference, see page 6 of the Owner's Manual: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60758.pdf - If it is not operating as described, we suggest to reset the electronics by unplugging the refrigerator for 30 seconds or so. If you still need assistance, we encourage you to take advantage of your warranty and contact GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - Thanks for reaching out to us! SUEatGEA
