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Hello- Thanks for reaching out. We are sorry that you've had this issue and apologize for your inconvenience. If you haven't gotten a resolution yet, please reach out to us via a private message on Social Media and provide your model and serial number, address, email address and phone number and we can assist you further. Here's a link to your model. Please scroll down to view the parts diagram. https://www.geapplianceparts.com/store/parts/assembly/GNE25JSKKFSS We look forward to hearing back from you soon. Joyce@GEA
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