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Hi - Thanks for reaching out to us. We are sorry to hear your dishwasher is not draining. This is frustrating and an inconvenience, we know. Before contacting service, we suggest viewing the following troubleshooting link for tips- DISHWASHER DOES NOT DRAIN: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16240 - A qualified GE service technician may be required for an accurate diagnosis. To schedule service online, visit us at GEAppliances.com or call 1.800.GE.CARES (800.432.2737). Please have your serial number and your model number available when calling for service. We're glad to have you in the family and hope the tips are helpful. Please keep in touch! Sue
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