Questions & Answers
Q: Questioncan I be wait listed for an open box item?
Asked by IBTruckie.
- A:Answer To better answer your question, please contact Best Buy directly or call your local store. They will best be able to assist you in this matter. -Kacie@GEAppliances
Answered by GE Answers

Q: QuestionWhere is this model and this model in the counter depth design manufactured?
Asked by NYDeb.
This question was asked about the related product: GE - 36 in. Wide 25.1 Cu. Ft. Side-By-Side Refrigerator with External Ice & Water Dispenser - Stainless Steel
- A:Answer We are proud to say that our GE Appliances products are designed by GE Appliances engineers in the United States. Many are manufactured in the U.S. and others are made globally to our specifications. This GSS25IYNFS model is manufactured globally, and your best source for exact manufacturing location is the packaging or product itself. Lauren@GEAppliances
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Q: QuestionTo GE APPLIANCES - Please answer due to conflicting info: Does side-by-side model GSS25GGPWW include a deli drawer? I understand that the similar model (third letter E) does NOT. But, what about GSS25GGPWW? Note: I have seen deli drawer in store display.
Asked by rhm73.
- A:Answer The GSS25GGPWW does not come with a deli drawer. -Don@GEAppliances
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Q: QuestionDoes this frig (Model GSS25GGPWW) (SKU 6475448) have a "deli drawer"? The photos do not show one; however, two different GE side-by-side refrigerators in two different Best Buy retail stores include the deli drawer (immediately above the veggie drawer).
Asked by rhm73.
- A:Answer This model does not offer a "deli drawer" per se. It offers two drawers. The one on the top is a "snack drawer" and the bottom drawer is the vegetable drawer.
Answered by GE Answers

Q: QuestionAre the doors removable to allow getting through tight spaces?
Asked by Anonymous.
This question was asked about the related product: GE - 36 in. Wide 25.1 Cu. Ft. Side-By-Side Refrigerator with External Ice & Water Dispenser - Stainless Steel
- A:Answer Yes, the doors are removeable as needed to fit through a narrow opening or doorway.
Answered by GE Answers

Q: QuestionCan the doors be removed to get it into the house
Asked by NarrowDoors.
This question was asked about the related product: GE - 36 in. Wide 25.1 Cu. Ft. Side-By-Side Refrigerator with External Ice & Water Dispenser - Stainless Steel
- A:Answer Both doors on this refrigerator model can be removed for easier installation. You can read more about how to remove, and reattach, the doors starting on page 24 of the Use and Care Manual. The Use and Care Manual can be located in the "From the Manufacturer" section of this product page.
Answered by GE Answers

Q: QuestionWhere are the light bulbs for freeze? Mine went out,
Asked by Anonymous.
This question was asked about the related product: GE - 36 in. Wide 25.1 Cu. Ft. Side-By-Side Refrigerator with External Ice & Water Dispenser - Stainless Steel
- A:Answer Thank you for taking the time to reach out with your question. The LED light board for this unit is part #WR55X26671. There is one in both the fresh food and freezer side of the unit. We recommend if you need assistance with your light that you give our service team a call at 833-426-3393 Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed.
Answered by GE Answers

Q: Questioncannot remove fingerprints
Asked by gregheck.
This question was asked about the related product: GE - 36 in. Wide 25.3 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - Slate
- A:Answer To clean the finish of this model, use a solution of mild soap and warm water with a clean, soft cloth or microfiber cloth. Wipe dry with a clean, soft cloth or microfiber towel to avoid streaking or water spotting. For more details, see page 18 of the Owner’s Manual which can be viewed at the bottom of the Features tab on the product page of the Best Buy website.
Answered by GE Answers

Q: QuestionHow best do you clean a black refrigerator?
Asked by Jay.
- A:Answer We know how important keeping your refrigerator clean is, and we have detailed cleaning information available starting on page 17 of the manual. You can view the manual on our GE Appliances website when you look up the model number and go to the product page.
Answered by GE Answers

Q: QuestionCan you choose without ice and water dispenser
Asked by Cat.
- A:Answer This GSS25GGPBB model is designed with a factory-installed icemaker and water dispenser, and they cannot be uninstalled. However, you can certainly use this model without a water line if the icemaker is turned off.
Answered by GE Answers

Q: QuestionWill Best Buy remove the old refrigerator and take away to make room for the new one?
Asked by Cappycorn.
This question was asked about the related product: GE - 36 in. Wide 25.3 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - Stainless Steel
- A:Answer To better answer your question, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either answer your question or direct you to your local store for further assistance.
Answered by GE Answers

Q: QuestionIce maker keeps jamming also fridge doesn’t seem cold enough
Asked by Donna.
This question was asked about the related product: GE - 36 in. Wide 25.3 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - Stainless Steel
- A:Answer If your refrigerator isn't cold enough it won't make enough ice. This can cause the dispenser to work harder to dispense what little ice is inside the bucket. We recommend checking your food load inside the fresh food and freezer. Closed containers of water, food or non-perishables will help to stabilize the temperature. This is because the items in the refrigerator absorb the cold and actually work to help the refrigerator maintain a steady temperature in much the same way that ice cubes keep a drink cold. When you open the refrigerator door, the cool air rushes out and warm air rushes in. The more items in the refrigerator, the less cool air is needed to keep the refrigerator cold. Therefore, when you close the door again, the refrigerator returns to a stable temperature more quickly. We recommend checking your door gaskets to make sure they are sealing properly and aren't torn or split. If you continue to have issues, we recommend reaching out to Bodewell Service at 1-833-426-3393.
Answered by GE Answers

Q: QuestionI just got this refrigerator installed and it’s very dusty inside, does that mean that this was a display? Why is it dirty inside.
Asked by Newly.
This question was asked about the related product: GE - 36 in. Wide 25.1 Cu. Ft. Side-By-Side Refrigerator with External Ice & Water Dispenser - Stainless Steel
- A:Answer We understand your concern, and we would recommend reaching out to Best Buy's customer service at 1 (888) 237-8289 to ask whether this unit was on display.
Answered by GE Answers

Q: QuestionI Have to take the doors off to fit through front entrance door . Do the doors come off easy?
Asked by Doors.
This question was asked about the related product: GE - 36 in. Wide 25.1 Cu. Ft. Side-By-Side Refrigerator with External Ice & Water Dispenser - Stainless Steel
- A:Answer The doors can indeed easily be removed if needed. Instructions on removing the doors starts on page 23 of the manual; you can view that online on our GE Appliances website when you look up the model number and go to the product page.
Answered by GE Answers

Q: QuestionI happen to be blind. Are ice and water dispensers activated by swiping your hand over them or do you have to press in on them?
Asked by Pete.
This question was asked about the related product: GE - 36 in. Wide 25.1 Cu. Ft. Side-By-Side Refrigerator with External Ice & Water Dispenser - Stainless Steel
- A:Answer This refrigerator model requires you to choose which option you'd like from the dispenser, prior to dispensing, by pressing the correlating button.
Answered by GE Answers

Q: QuestionI've looked at a few responses regarding the noise of this model. Some say none, others have said some. My question has to do with the actual noise of the compressors running. Are they constant and how loud?
Asked by magical.
This question was asked about the related product: GE - 36 in. Wide 25.1 Cu. Ft. Side-By-Side Refrigerator with External Ice & Water Dispenser - Stainless Steel
- A:Answer We don't rate the noise level of our refrigerators. There are sounds you can expect from your unit. The article called "Refrigerator - Normal Sounds and Noises Made" on our GE Appliances website can help you better understand what you can expect from your unit. If your refrigerator doors are opened frequently, your compressor will run more often.
Answered by GE Answers

Q: QuestionAre doors easily removable? My access door opening is only 31 inches
Asked by Mike.
This question was asked about the related product: GE - 36 in. Wide 25.1 Cu. Ft. Side-By-Side Refrigerator with External Ice & Water Dispenser - Stainless Steel
- A:Answer Yes, The doors do come off on this model refrigerator. For instructions on removing the refrigerator and freezer door, please view pages 24 and 25 of the Use and Care Manual that can be found on the website.
Answered by GE Answers

Q: QuestionSometimes when I'm getting a glass of ice water the, ice comes out fine, then when I get water it may start with a full stream, but then turns to a trickle or stops all together. If I wait 5 minutes the water stream is back to ok. fridge is new
Asked by Sarge.
This question was asked about the related product: GE - 36 in. Wide 25.1 Cu. Ft. Side-By-Side Refrigerator with External Ice & Water Dispenser - Stainless Steel
- A:Answer Slow water could be caused by a partially clogged filter. You can check to see if this is the issue by installing a bypass plug and seeing if your water dispenses. If it does, you will need to replace your filter. If the water still doesn't flow as it should, please schedule service by calling 833-426-3393. Our technicians would be happy to investigate further.
Answered by GE Answers

Q: QuestionOn the ice side the light went out and stopped working for water and Ice
Asked by Anonymous.
This question was asked about the related product: GE - 36 in. Wide 25.3 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - Slate
- A:Answer If you're still having issues with the light on your dispenser, please schedule service by calling 833-426-3393. One of our great technicians would be happy to assist.
Answered by GE Answers

Q: QuestionIs the ice maker in the door?
Asked by Joanne.
This question was asked about the related product: GE - 36 in. Wide 25.3 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - Stainless Steel
- A:Answer No
Answered by Anonymous
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