Questions & Answers

Q: QuestionIs this product made in America? If so where?

Asked 2 years ago by JaredYoung.

• A:Answer Mexico

  Answered 2 years ago by Bgell

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Q: QuestionAre the shelf heights adjustable?

Asked 2 years ago by Dellyn.

• A:Answer Yes, both in the fresh food and freezer sections. 2 in the freezer, and 3 in the fresh food section. The bin at the bottom of the freezer is not adjustable, and the 2 pull out bins in th fresh part are not adjustable. The half shelves in the door part of the fresh section can be adjusted (like to hold a gallon of milk, etc)

  Answered 2 years ago by ajes97

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Q: QuestionCan I buy a meat & cheese draw for this model?

Asked 2 years ago by Desi.

Q: QuestionHow tall is it really? The Best Buy website says it is 69.625 inches to top of cabinet without hinges. However for the same model, the GE website says it is 69.0 inches to top of case. Who's right?

Asked 2 years ago by CalifDan.

This question was asked about the related product: GE - 25.3 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - High Gloss Black

• A:Answer In my case it did not make any difference because there are no cabinets above my unit. I did measure from floor to the top of the unit, and with the 2 covers for the hinges on the top it is just shy of 69 3/4"

  Answered 2 years ago by ajes97

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Q: QuestionWe just bought and installed this refrigerator yesterday. The temperature gages are blinking double 00 and we are unable to use the water or ice. How do we fix this??

Asked 3 years ago by Bob.

This question was asked about the related product: GE - 25.3 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - Slate

• A:Answer Thank you for reaching out to us! We’re so sorry to hear about these issues. We recommend unplugging the unit, waiting a few minutes, and then restoring power. If you continue to experience issues after troubleshooting, we’re confident that a GEA service technician will be able to resolve this issue. To schedule service call 1-800-432-2737. If you need any additional assistance, please reach out to us. All the best – Matthew@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI'm seeing the Energy Guide for this model #GSS25GGPWW and it's stating that this DOESN'T have through-the-door-ice. However model #GSE25GGPWW DOES have it. Both are exact in features/size/cu fu, etc., yet, the other is $90 more. Are both info in error?

Asked 3 years ago by SuzyInAK.

Q: QuestionWhat is the fridge side's interior width measurement from the side's inside notch from left to right where the shelves are slid into?

Asked 3 years ago by SuzyInAK.

• A:Answer Hi there! We appreciate you asking about this great Side-by-Side refrigerator. The refrigerator interior is approximately 18.2" wide, and the shelves are 17.5" width by 18" depth. We hope this helps! Feel free to come back to us with any additional questions you have. Best wishes. -Kacie@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWhat is the refrigerant used in this model?

Asked 3 years ago by AlexS.

• A:Answer Hey there! Thanks for connecting with us about this great Side-by-Side refrigerator. We've been able to confirm that this model uses r600a refrigerant. We hope this helps. Please reach out to us directly should you have additional questions. Kind regards. -kacie@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionDo you haul away the old appliance

Asked 3 years ago by Anonymous.

This question was asked about the related product: GE - 25.3 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - High Gloss Black

• A:Answer Yes, its cost is $39.99 per appliance, washers and dryers are the same cost but $39.99 for both, providing the ad shows both, a pair.

  Answered 3 years ago by suzyinalaska

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Q: QuestionHow do you attach the shelves inside the doors

Asked 3 years ago by Anonymous.

• A:Answer The shelves slide in easily. There is a plastic tab on the right. Press it down slightly if necessary when the shelf is going in. Release the tab after the shelf is in place. It keeps the shelf from falling out if pulled forward. Press the tab down again when removing the shelf for cleaning.

  Answered 3 years ago by Anonymous

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Q: QuestionDoes this refrigerator water come out cold?

Asked 3 years ago by Ccland.

This question was asked about the related product: GE - 25.3 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - High Gloss Black

• A:Answer We appreciate your interest in this beautiful refrigerator. We’re happy to let you know the water that is dispensed is chilled. If you have any other questions, we’ll be happy to answer. Have a great day. -Gina@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionGE - 25.3 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - High-gloss bisque - would like to know if there's another model in Bisque color with ice maker that has the Deli/meat drawer?

Asked 3 years ago by Bebe.

This question was asked about the related product: GE - 25.3 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - High-gloss bisque

• A:Answer Check with store. My white 25.3 cubic side-by-side does NOT have a deli meat drawer - wish it did. Otherwise happy with purchase. I may buy some plastic bins for shelf to keep meats and cheese organized in one place. Really like the white color and almost retro design, bright interior lights, style, and works great so far. Bought a GE as it is an American brand and good chance for reliabilty. Was tired of stainless fingerprints and french door style from previous other maker's frig. Y.

  Answered 3 years ago by Anonymous

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Q: QuestionMy ice and water dispenser keeps shutting down. It reset whenever it wants. Is that a defective control board ?

Asked 3 years ago by Bwood.

• A:Answer Yes

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionWhat is the height of by his bisque color side by side fridge?what is height of this side by side refrigerator?

Asked 3 years ago by Joy.

This question was asked about the related product: GE - 25.3 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - High-gloss bisque

• A:Answer Hello. Thanks for checking with us! The height is 69 5/8 inches. We hope this helps, and should you have any additional questions, please reach out to us!- Kianna@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionDoes this refrigerator have gallon door storage? Also, does it come with a filter bypass button? I want the option of using water and ice without a filter.

Asked 3 years ago by Nicky.

• A:Answer Hey there, we'll be happy to help! First, we're pleased to let you know this has 2 adjustable bins with gallon storage. Also, this does come with a filter bypass plug. In addition, our team is always happy to provide one for free. If you need anything else, reach out at any time. We'd love to see you in our GEA family! - Guy@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWhat is the height and depth of this bisque GE refrigerator. Is it in stock in Arlington Heights?

Asked 3 years ago by Marilynyb.

This question was asked about the related product: GE - 25.3 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - High-gloss bisque

• A:Answer Hey there, and thanks for your interest in this refrigerator! We’re glad to advise the unit has a height of 69 5/8” and a depth of 34 ¾”. Regarding whether it’s in stock, we would recommend checking with your local Best Buy. But if necessary, we do also have a tool on our GE Appliances website, when you look up the model number and go to the product page, that allows you to check availability in your area. We hope this information is helpful! If you have any other questions or concerns, we’re happy to offer assistance any time. Best wishes! -Sarah@GEA

  Answered 3 years ago by GE Answers

  
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Q: Questionupon delivery can the guys take the doors off to get the fridge in the house

Asked 3 years ago by doors.

This question was asked about the related product: GE - 25.3 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - Slate

• A:Answer Yes

  Answered 3 years ago by Anonymous

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Q: QuestionI just installed a new Water Filter, and I am getting an ERROR message why?

Asked 3 years ago by Colonel.

This question was asked about the related product: GE - 25.3 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - High Gloss Black

• A:Answer Hello- Thanks so much for reaching out. We are sorry to hear you are getting an Error message on your dispenser. We are happy to help! Here's a video clip showing how to install the filter: https://www.youtube.com/watch?v=OltHbmgtiIU Refer to page 10 in your manual for additional information. https://files.bbystatic.com/6RQg2azZv5zQKD13CDduZA%3D%3D/Owners%2BManual If you still have issues, please reach out to us via a private message on Social Media and let us know what the error is saying. Thank you! Joyce@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionJust bought White Side by Side. What should freezer temp be set on to make ice ? 9 ????

Asked 3 years ago by Billy.

• A:Answer Installer said 0

  Answered 3 years ago by Anonymous

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