Questions & Answers

Q: Questioncan i order any regerator when purchase it in bisque color. or do i have to order color it come in

Asked 4 years ago by Anonymous.

• A:Answer Hello there! Thanks for reaching out to us. This refrigerator is not offered in bisque, so you cannot purchase it in bisque. We're sorry for any inconvenience that this may cause. It is available in white, stainless steel, slate and high-gloss black. We hope this helps! Emily@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionIs the fridge quiet? We have an open plan design, and don't want to hear it when sitting in our living room which is open to the kitchen.

Asked 5 years ago by CZNH.

• A:Answer Hello CZNH, Thanks so much for reaching out. We're happy to assist you. We do not measure the decibel ratings of our refrigerators and freezers. There will be normal sounds you may hear such as fans spinning and humming/whooshing. We hope this information is helpful. Best wishes. Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionFreezer has stopped freezing food!!! It’s only cool inside. Reset it back to zero yesterday. 24 hours now and still just cool. This is a pretty new fridge. Help!

Asked 5 years ago by Anonymous.

This question was asked about the related product: GE - 27.0 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Slate

• A:Answer Hello. We are very sorry to hear your freezer is not cooling properly and would be happy to help. Please call 1-800-432-2737 to schedule a service visit with a certified technician. Thanks. - JB

  Answered 5 years ago by GE Answers

  
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Q: Question1. Can the ice maker be turned off/ on using a switch or a button? 2. Does the ice maker stop making ice when the ice tray is full?

Asked 5 years ago by LordAragorn.

This question was asked about the related product: GE - 27.0 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Slate

• A:Answer Hi LordAragorn, thanks for reaching out to us! Your icemaker will have a "lightswitch-esque" switch or a sliding switch that you can use to turn the unit off and on. Once the bucket is full, making sure that it's in the proper position, the icemaker will be able to sense when to stop making ice. We hope that this helps. Stay safe.

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs the white textured or flat white?

Asked 5 years ago by CJ129.

• A:Answer Hello - We appreciate your interest in the refrigerator GNE27JGMWW and we are happy to help! This model has a high-gloss white finish; it is a flat white finish. Thanks for checking! Olga

  Answered 5 years ago by GE Answers

  
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Q: QuestionCan you hear the door alarm in the next room? My Samsung has an alarm but you can't even hear it in the kitchen if you are four feet away!

Asked 5 years ago by Nemo.

• A:Answer Hi Nemo - Thanks for considering GE! We are sorry to hear you were not able to hear the alarm on your Samsung refrigerator while in the same room. It depends on the size of your home, however you can generally hear the alarm in the next room is the surrounding noise level is low. We'd love to have you in the family. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionWill the stainless steel of this refrigerator match that of all other GE Profile appliances? Our house will have all GE Profile appliances and we want them to all look the same.

Asked 5 years ago by Tim.

• A:Answer Hi Tim - We certainly appreciate your loyalty! Yes, the stainless finish will match the stainless finish on Profile models. This allows our consumers to mix and match throughout GE and Profile. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionDoes this come with a water filter installed or do I need to purchase the “replacement filter” initially?

Asked 5 years ago by Kb.

• A:Answer Hi Kb - Thanks for choosing GE! Advanced water filtration uses XWF Filter which is included with the refrigerator. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs stainless steel finish smudge proof?

Asked 5 years ago by Kathy.

• A:Answer But that model, GNE27JYMFS, does not have the built-in ice maker. Also, I wanted to order the GNE27JSMSS but it's listed as discontinued at most retail outlets, but oddly not on the GE website. I was still able to order one on Best Buy on 5/18/20.

  Answered 5 years ago by JBCW

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Q: QuestionIs there a thermostat in this fridge to adjust the coldness in the fridg section?

Asked 5 years ago by batya.

• A:Answer Hi batya - Yes, Model GNE27JSMSS has separate Fridge and Freezer temperature controls. Electronic sensors continually monitor temperatures throughout the fresh food and freezer compartments. The controls are located at the top when you open the French doors. Thanks for choosing GE! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionManual for refrigerator. Need ice maker to produce more ice

Asked 5 years ago by Me.

• A:Answer Hi - Thanks for choosing GE Model # GNE27JSMSS! Here's the link to the Use and Care Manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60805-3.PDF - The icemaker is dependent upon the temperature in the freezer. The speed at which the icemaker produces ice is governed by the freezer dial setting. Also, there must be a food load in the fresh food and freezer or temperatures will not drop sufficiently to cycle the icemaker. Take a look at the following links - ICEMAKER - NEW INSTALLATION TIPS & TROUBLESHOOTING: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39362 - REFRIGERATOR - SLOW ICE PRODUCTION: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17763 - We hope these tips are helpful. Keep in touch at GEAppliances.com for all your appliance needs! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionDo this have a water dispenser and if so where is it

Asked 5 years ago by Ray.

• A:Answer Hi Ray - Yes, Model GNE27JSMSS has an internal water dispenser located on the left wall inside the refrigerator compartment. Thanks for considering GE! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionMy he Frig water not hooked up buzzer is keep making noise every 5 minutes how do get rid of it

Asked 5 years ago by Anonymous.

• A:Answer Hi - Thanks for choosing GE Model GNE27JSMSS! We certainly understand your concern and happy to help. If you hear buzzing from the refrigerator, it is most likely coming from the icemaker. On models with the XWF filter (many bottom-freezer and side-by-side models), you may hear the sound for 5 seconds about once every hour. It is caused by an isolation valve that is designed to help prevent major leaks from the filter. Check and make sure the icemaker is turned off if water is not connected to the refrigerator. We suggest to view the Icemaker On/Off switch on page 16 of the Use and Care Manual at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60805-3.PDF - We hope this is helpful. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: Questiondimensions

Asked 5 years ago by Anonymous.

• A:Answer Hi there, We are finding that the approximate dimensions for this model are as follows: 35 3/4" Width, 69 7/8" Height, 35 7/8" Depth. We hope that this helped! If you have any more questions about installation you can view the instructions through this link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60805-3.PDF - We hope that this helped! Thank you so much for your question. -Michael

  Answered 5 years ago by GE Answers

  
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Q: QuestionHow deep are the 2 crisper drawers in this fridge? We like to buy the large containers of spinach from Costco and want to be sure it will fit in those drawers like our current fridge will.

Asked 5 years ago by mander1984.

This question was asked about the related product: GE - 27.0 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Slate

• A:Answer Hello Mander1984. The Fruit/Veg bin dimensions are approximately 6"H x 17.7"W x 15.3"D. Thank you for your interest. Olga

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhat is refrigerator cu Ft, freezer cu ft and exterior dimensions

Asked 5 years ago by Mac.

• A:Answer Hello Mac. We are glad to assist. This refrigerator total capacity is 27 cu ft: Fresh Food Capacity 18.81 cu ft Freezer Capacity 8.18 cu ft The exterior dimensions are:35 3/4 in W x 69 7/8 in H x 35 7/8 in D Thanks for checking. Olga

  Answered 5 years ago by GE Answers

  
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Q: QuestionDoes this model come with a alarm when door is left open

Asked 6 years ago by susan.

This question was asked about the related product: GE - 27.0 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Slate

• A:Answer Hi Susan - Yes, The door alarm feature helps ensure food preservation is maximized by signaling if the fresh food door(s) or freezer drawer has been left ajar. When the fresh food door(s) has been left open longer than 2 minutes, a beeping signal will sound. Note: Alarm won't sound if door is open between 1/2" to 3". Thanks for your interest! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhat color are the sides? I am having a hard time finding one with black sides and stainless front in this price range. Thank you.

Asked 6 years ago by Gattie.

• A:Answer Hi Gattie - The sides of the refrigerator are Dorian gray which is a dark gray. This is true for all GE French-Door Refrigerators in stainless steel. Thanks for your interest! Keep in touch at GEAppliances.com - Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionIs the GNE27JSMSS freezer frost-free automatic and do all drawers have track slides?

Asked 6 years ago by ET.

• A:Answer Hi there, We are finding that this unit has an automatic defrost system called Frost Guard. To learn more about it, please click here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16699 - We are finding that the drawers do have tracks on which to slide on. Should you want to remove the drawers, take a look at pg. 13 of your Owner's Manual for steps on how to do so. You can view that document here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60805-3.PDF - We hope that this helped! Thank you so much for your question. -Michael

  Answered 6 years ago by GE Answers

  
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