Questions & Answers

Q: QuestionMy combination microwave oven is bad. I don't want to buy the combo any more. Can I just buy two separate units (microwave and oven) to replace. Can they be installed at the same place I had for combo before?

Asked 4 years ago by UNCERTAIN.

• A:Answer Thank you for asking a great question. You can purchase two units in place of one unit but you will need to modify your present cutout opening to accept each appliance. https://images.thdstatic.com/catalog/pdfImages/cb/cb8ae4b7-8dff-42aa-bbea-6fd6829f15ae.pdf -- Hope this helps about the distance needed between the two appliances. Geoff@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI would like to replace my GE model JKP 60G001, Sl. No. FM 9023600. Find me a suitable one to fit into the existing space

Asked 4 years ago by Anonymous.

• A:Answer Hello and thank you for asking. You will need to modify your present cutout opening of H 41 1/4" x W 24 3/4" x D 24" to the new model needs of Cutout Dimensions (h x w x d) (in.) 41 1/8 x 25 x 23-1/2. Hope this helps you make your decision. Geoff@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionis the microwave stainless steel ?

Asked 4 years ago by lala.

This question was asked about the related product: GE - 27" Single Electric Wall Oven with Built-In Microwave - Black on Black

• A:Answer The microwave is extra large and appears to be all SS inside and out, with glass window.

  Answered 2 years ago by Linda

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI am looking to replace a ge modelJKP67G. Will this model fit in the same cabinet?

Asked 4 years ago by Gayle.

• A:Answer Hi - Thank you for reaching out to us. The cutout dimensions listed for your existing model is 41 1/4"H x 24 3/4"W x 24"D. We would recommend you verify your actual cabinet cutouts. The new model requires the following cabinet cutouts: 41 1/8"(min) - 41 1/4" (max) H x 25" (min) - 25 1/4" (max) W x 24"D. We do hope this helps. Vikki@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionJust purchased a GE 27inch Microwave/oven combination that was replacing a GE 27 inch microwave/oven combination that was 17 years old. I thought i saw something that GE was giving $300 towards installation if it replaced same thing. Please let me know

Asked 4 years ago by Ruby.

• A:Answer Hi - Thank you for having purchased this beautiful microwave/oven combination wall oven. GE is offering a Fit Guarantee. Please review guidelines carefully for details: https://www.geappliances.com/content/migrated-ge/wall-oven/79756_built_in_ge_rebate.pdf We truly appreciate your loyalty to our brand! Vikki@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI just purchased this oven to replace a GE JKP90SM2SS. It was installed this morning and it juts out from the cabinet about an inch. Is there a trim kit available to make this less noticeable? Or did the installers not do it properly?

Asked 4 years ago by MKF.

• A:Answer Hi - Thank you for having purchased this beautiful GE microwave/wall oven combination unit. We would encourage you to contact your installer as the unit should not stick out if you have the appropriate cabinet cutout. There is no trim kit available for this unit. All our best! Vikki@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI am replacing another GE 27" wall combo unit. I am relying on the exact fit promise. Does the unit come with a plug or must it be hardwired?

Asked 4 years ago by Dave.

• A:Answer Hello. That’s a good question. All electric wall ovens must be hard-wired (direct-wired) into an approved junction box. A plug and receptacle aren’t permitted on these products. We hope this helps. -Arnesha@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionMy GE needs to have the control panel replaced. It is about 8 years old. I was told by the repairman that the control panel is no longer available. So I am concidering buying a new one. When did this GE model come out of the factory?

Asked 4 years ago by Maryjo.

• A:Answer Hello, thank you for your question and interest in this great wall oven/microwave combination unit. This unit began being manufactured in August 2014 and is continuing to be manufactured to this day. Once purchased, you can use your serial number to determine the month and year your specific unit was manufactured. We hope this helps! -Chris@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHi - We are replacing our 1996 GE 27" Double Electric Wall Oven with Microwave with current model #JK3800SHSS. The old model number is JKP65WOV1WW. Will the current cut-out work for the new model? Thanks!

Asked 4 years ago by Robin.

• A:Answer Hello - We appreciate your interest and we are happy to help! Your existing unit has the following cutout dimensions: 41 1/4"H x 25"W x 23 1/2"D. The new model JK3800SHSS has the following cutout dimensions: 25" W x 41-1/8" H x 23-1/2" D. It will work in your current space. Thanks for checking. Olga@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI'm replacing a GE JKP65 (1994 vintage). Considering the GE Double Electric Wall Oven JK3800DHWW. Old unit appears to be a bit smaller than 27" but I think the existing unit is actually a 27". Looking to see if the actual dimensions are similar.

Asked 4 years ago by Rick.

• A:Answer Hello, thank you for your question. The dimensions of your current wall oven are: 26-5/8" x 43" x 23-1/2" (WxHxD). The JK3800DHWW has the following dimensions: 26-3/4" x 42-3/8" x 26-7/8" (WxHxD). If you would like to view more dimensional information and see the installation instructions, we recommend you check out the installation instructions linked here: https://files.bbystatic.com/qDuZWne6GUZW%2B5%2B3poxXbg%3D%3D/7f52e707-e001-44c5-9b30-7a699ace41ea.pdf We hope this helps! -Chris@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHi, my current GE wall oven measurements are 26 3/4x26 1/4x48 1/4, will the new oven fit?

Asked 4 years ago by Kristin.

• A:Answer Hi there - Great question! This wall oven's dimensions are 42 3/8 H x 26 3/4 W x 26 7/8 D. The cutout dimensions are 41 1/8 H x 25 W x 23 1/2 D. Some adjustments may need to be made to your cutout space to make sure that this new model will fit. - We do offer a Fit Guarantee as well. GE Appliances guarantees your new qualifying 27" or 30" GE Profile or GE built-in standard single, double or microwave combination wall oven will fit your existing cabinet cut-out of compatible model width and configuration or we will provide up to $300 in the form of a prepaid MasterCard toward the cost of professionally modifying your cabinet’s height or width. If you have any additional questions, feel free to reach out to us on social media. We hope this helps! -Mikayla@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondoes the Microwave have a light in it that comes on .. when the door on top is opened ..

Asked 4 years ago by pac8.

• A:Answer Hi there - great question about a great appliance! The answer is yes, the microwave does have a light that comes on when the door is open. We hope this is helpful! Be well, Kelsey@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionI just bought this oven and installed it myself. It calls for 30 amps and the old oven I took out there is a 40 amp double pole breaker that supplies it with its power. What do I need to do, just replace it with a 30 amp double pole breaker?

Asked 5 years ago by David36.

• A:Answer Hello there! Thanks for reaching out to us and for your recent purchase. We're sorry that you're having trouble with your electrical supply. We see how this can be frustrating. We recommend looking at pages 5-7 of the installation instructions online at this link: https://www.bestbuy.com/site/ge-27-single-electric-wall-oven-with-built-in-microwave-stainless-steel/3512816.p?skuId=3512816 Those pages lay out the electrical requirements for this and similar models. If you have other questions or run into issues, we'd recommend that you reach out to a qualified installer or electrician for further help. Stay safe! Emily@GEA

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionOur warranty company is replacing our 15 year old GE combo with this model. The older one had a separate keypad for both ovens and the microwave opened from the side. How usable is this new model with the changes to door and controls?

Asked 5 years ago by Dave206.

This question was asked about the related product: GE - 27" Single Electric Wall Oven with Built-In Microwave - Black on Black

• A:Answer Hi Dave206, thanks for reaching out. The knob on the control panel allows you to scroll through options that are shown on the display. Once you get to an option you want, you can just press in on the knob to select it. We think you'll really like the change to the door. If you ever have questions or concerns about your model know that we're always here to help. Stay safe. -Michael@GEA

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI have a 25 year old GE inbuilt oven. Model number GE Model # JKP69WOW1WW. Will this above model fit in the space? Will there be any extra electric fitting or moving of wires required? Thank you

Asked 5 years ago by Archjain.

• A:Answer Hi Archjain! Thanks for your question and for being part of the GE Appliances family. We found that the cutout dimensions in the cabinet for your current unit and this one are identical so the oven will fit in your current setup. The electrical hookup will depend on where your specific junction box is located so we recommend contacting a certified electrician for that. We hope this helps! Emily@GEA

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the manufacturing warranty? We just purchased this just wanted to know.

Asked 5 years ago by Shane11.

• A:Answer Hello Shane11! We appreciate your question and recent purchase. This unit comes with a one-year limited warranty. This covers any part of the range which fails due to a defect in materials or workmanship. During this limited one-year warranty, GE Appliances will provide, free of charge, all labor and in-home service to replace the defective part. You can find more information about this warranty on page 30 of the Use and Care manual online at this link: https://files.bbystatic.com/BcRlC7br%2B5lLO7qVZgjoMQ%3D%3D/6a4c6d25-8876-4404-99a3-e456d18ef3da.pdf We hope this helps! Emily@GEA

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWe just had this unit installed, and although the microwave turns on, it does not heat the food. The oven seems to work fine. Is there a quick fix to this, or did I get a lemon??

Asked 5 years ago by Rose.

• A:Answer You need to contact the person who installed this appliance. My microwave works just fine and gets my food super hot fast. You could just have a bad microwave that needs replacing.

  Answered 5 years ago by JudeeVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI need to replace a GE Oven Microwave combo, Model #J KP90S P3SS, would this model fit into the same space?

Asked 5 years ago by Sheila.

• A:Answer Hey Sheila! Based on our research, your older model has the following cutout dimensions: 25" W x 41-1/4" H x 23-5/8" D. The new model has the following cutout requirements: 25" W x 41-1/8" H x 23-1/2" D. It looks like the new model has some small variations in the cutout space, in the height and depth. Some adjustments may need to be made to your cutout space to make sure that this new model will fit. - We do offer a Fit Guarantee as well. GE Appliances guarantees your new qualifying 27" or 30" GE Profile or GE built-in standard single, double or microwave combination wall oven will fit your existing cabinet cut-out of compatible model width and configuration or we will provide up to $300 in the form of a prepaid MasterCard toward the cost of professionally modifying your cabinet’s height or width. Note: A prepaid Visa card will be issued for purchases made through Costco. If you would like more details about this rebate, feel free to send us an email or reach out to us on social media. We hope that this helps and that you're staying safe! -Michael@GEA

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill this unit dimensions fit in my old 1997 GE Model # jkp69bow2bb?

Asked 5 years ago by Katarina.

• A:Answer Hello Katarina - Thank you for being part of the GE Appliances family. We appreciate your loyalty and will be happy to find you a perfect replacement. We compared your current wall oven cutout dimensions with model JK3800SHSS and the installation instructions show they are identical. So this unit would be a wonderful fit in your kitchen. Stay safe and keep in touch! - John@GEA

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question