A:AnswerThank you for asking a great question. You can purchase two units in place of one unit but you will need to modify your present cutout opening to accept each appliance. https://images.thdstatic.com/catalog/pdfImages/cb/cb8ae4b7-8dff-42aa-bbea-6fd6829f15ae.pdf -- Hope this helps about the distance needed between the two appliances. Geoff@GEA
A:AnswerHello and thank you for asking. You will need to modify your present cutout opening of H 41 1/4" x W 24 3/4" x D 24" to the new model needs of Cutout Dimensions (h x w x d) (in.) 41 1/8 x 25 x 23-1/2. Hope this helps you make your decision. Geoff@GEA
A:AnswerHi - Thank you for reaching out to us. The cutout dimensions listed for your existing model is 41 1/4"H x 24 3/4"W x 24"D. We would recommend you verify your actual cabinet cutouts. The new model requires the following cabinet cutouts: 41 1/8"(min) - 41 1/4" (max) H x 25" (min) - 25 1/4" (max) W x 24"D. We do hope this helps. Vikki@GEA
A:AnswerHi - Thank you for having purchased this beautiful microwave/oven combination wall oven. GE is offering a Fit Guarantee. Please review guidelines carefully for details:
https://www.geappliances.com/content/migrated-ge/wall-oven/79756_built_in_ge_rebate.pdf
We truly appreciate your loyalty to our brand! Vikki@GEA
A:AnswerHi - Thank you for having purchased this beautiful GE microwave/wall oven combination unit. We would encourage you to contact your installer as the unit should not stick out if you have the appropriate cabinet cutout. There is no trim kit available for this unit. All our best! Vikki@GEA
A:AnswerHello. That’s a good question. All electric wall ovens must be hard-wired (direct-wired) into an approved junction box. A plug and receptacle aren’t permitted on these products. We hope this helps. -Arnesha@GEA
A:AnswerHello, thank you for your question and interest in this great wall oven/microwave combination unit. This unit began being manufactured in August 2014 and is continuing to be manufactured to this day. Once purchased, you can use your serial number to determine the month and year your specific unit was manufactured. We hope this helps! -Chris@GEA
A:AnswerHello - We appreciate your interest and we are happy to help! Your existing unit has the following cutout dimensions: 41 1/4"H x 25"W x 23 1/2"D. The new model JK3800SHSS has the following cutout dimensions: 25" W x 41-1/8" H x 23-1/2" D. It will work in your current space. Thanks for checking. Olga@GEA
A:AnswerHello, thank you for your question. The dimensions of your current wall oven are: 26-5/8" x 43" x 23-1/2" (WxHxD). The JK3800DHWW has the following dimensions: 26-3/4" x 42-3/8" x 26-7/8" (WxHxD). If you would like to view more dimensional information and see the installation instructions, we recommend you check out the installation instructions linked here: https://files.bbystatic.com/qDuZWne6GUZW%2B5%2B3poxXbg%3D%3D/7f52e707-e001-44c5-9b30-7a699ace41ea.pdf We hope this helps! -Chris@GEA
A:AnswerHi there - Great question! This wall oven's dimensions are 42 3/8 H x 26 3/4 W x 26 7/8 D. The cutout dimensions are 41 1/8 H x 25 W x 23 1/2 D. Some adjustments may need to be made to your cutout space to make sure that this new model will fit. - We do offer a Fit Guarantee as well. GE Appliances guarantees your new qualifying 27" or 30" GE Profile or GE built-in standard single, double or microwave combination wall oven will fit your existing cabinet cut-out of compatible model width and configuration or we will provide up to $300 in the form of a prepaid MasterCard toward the cost of professionally modifying your cabinet’s height or width. If you have any additional questions, feel free to reach out to us on social media. We hope this helps! -Mikayla@GEA
A:AnswerHi there - great question about a great appliance! The answer is yes, the microwave does have a light that comes on when the door is open. We hope this is helpful! Be well, Kelsey@GEA
A:AnswerHello there! Thanks for reaching out to us and for your recent purchase. We're sorry that you're having trouble with your electrical supply. We see how this can be frustrating. We recommend looking at pages 5-7 of the installation instructions online at this link: https://www.bestbuy.com/site/ge-27-single-electric-wall-oven-with-built-in-microwave-stainless-steel/3512816.p?skuId=3512816
Those pages lay out the electrical requirements for this and similar models. If you have other questions or run into issues, we'd recommend that you reach out to a qualified installer or electrician for further help. Stay safe! Emily@GEA
A:AnswerHi Dave206, thanks for reaching out. The knob on the control panel allows you to scroll through options that are shown on the display. Once you get to an option you want, you can just press in on the knob to select it. We think you'll really like the change to the door. If you ever have questions or concerns about your model know that we're always here to help. Stay safe. -Michael@GEA
A:AnswerHi Archjain! Thanks for your question and for being part of the GE Appliances family. We found that the cutout dimensions in the cabinet for your current unit and this one are identical so the oven will fit in your current setup. The electrical hookup will depend on where your specific junction box is located so we recommend contacting a certified electrician for that. We hope this helps! Emily@GEA
A:AnswerHello Shane11! We appreciate your question and recent purchase. This unit comes with a one-year limited warranty. This covers any part of the range which fails due to a defect in materials or workmanship. During this limited one-year warranty, GE Appliances will provide, free of charge, all labor and in-home service to replace the defective part. You can find more information about this warranty on page 30 of the Use and Care manual online at this link: https://files.bbystatic.com/BcRlC7br%2B5lLO7qVZgjoMQ%3D%3D/6a4c6d25-8876-4404-99a3-e456d18ef3da.pdf
We hope this helps! Emily@GEA
A:AnswerYou need to contact the person who installed this appliance. My microwave works just fine and gets my food super hot fast. You could just have a bad microwave that needs replacing.
A:AnswerHey Sheila! Based on our research, your older model has the following cutout dimensions: 25" W x 41-1/4" H x 23-5/8" D. The new model has the following cutout requirements: 25" W x 41-1/8" H x 23-1/2" D. It looks like the new model has some small variations in the cutout space, in the height and depth. Some adjustments may need to be made to your cutout space to make sure that this new model will fit. - We do offer a Fit Guarantee as well. GE Appliances guarantees your new qualifying 27" or 30" GE Profile or GE built-in standard single, double or microwave combination wall oven will fit your existing cabinet cut-out of compatible model width and configuration or we will provide up to $300 in the form of a prepaid MasterCard toward the cost of professionally modifying your cabinet’s height or width. Note: A prepaid Visa card will be issued for purchases made through Costco. If you would like more details about this rebate, feel free to send us an email or reach out to us on social media. We hope that this helps and that you're staying safe! -Michael@GEA
