“None of the lights light up on my GE GTW330. When it was time to drain and spin it was like it got stuck on drain and would not do anything else. No lights are on and we tried to unplug and then hit the start button and it did the same thing. No reset.”
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Hi Peanut- Thanks for choosing GE! We are sorry to hear of the difficulty and glad to help. When you unplug to reset the electronics, be sure to wait at least 2 minutes before plugging back in. Also, if your washer senses a power spike, unbalanced load, or disruption in power it will send a fault code to your motor and may require the motor to be reset. Unplug the washer for 1 minute from the electrical outlet. Plug the washer back in and lift and lower the lid 6 times within a 12 second period. You have 30 seconds to start lifting and lowering the lid. The lid must be raised a minimum of 2" ensure the magnetic connection on the lid is interrupted. Make sure you close the lid completely each time. The motor has now been reset and is ready for you to start a cycle. View a video of the motor reset: https://www.youtube.com/embed/YZKqpoVX3t4?rel=0 - If the washer still does not operate properly, we recommend that you schedule service by calling GE Appliance Service at 1-800-432-2737 or schedule a service appointment online: http://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service - We hope this is helpful. Keep in touch! SUEatGEA
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