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Hi Naturalsteel16- Thanks for reaching out to us! We apologize for any inconvenience this unusual situation with your washer has caused. This is certainly not what we would expect to hear as we are committed to manufacturing quality appliances for our consumers. We would like to communicate with you directly and would like some additional information. Please contact us by email at the following link: http://www.geappliances.com/service_and_support/contact/ - We look forward to hearing from you soon! SUE@GEA
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