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Hi Robbie- We suggest to remove the detergent pod to ensure it does not create any issues. See WASHERS HOW TO REMOVE FRONT PANEL 1995 TO CURRENT MODELS: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16707 - You can also contact GE Appliance Service at 1-800-432-2737 or conveniently schedule an appointment online at GEAppliances.com - Sue
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