Questions & Answers

Q: QuestionHello, When I try to run the "Drain & Spin" cycle, I just hear a bit of water pouring in and that's it. It doesn't spin. How do I fix this?

Asked 3 years ago by Centrum.

• A:Answer Ours the belt underneath has popped off. Once we put it back on it drained perfectly again. Note: Our unit is over 5 years old and heavily used for this family of 6

  Answered 2 years ago by Anonymous

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Q: QuestionWhat is the ethernet jack on the front for? I didn't get a manual and online specs didn't mention unless I missed it?

Asked 3 years ago by RebeccaG.

Q: QuestionI purchased: GE - 3.8 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer Laundry Center - Diamond gray Model:GUD27ESPMDG SKU:6313655 The heating element quit working. What is the part number for replacement?

Asked 3 years ago by Anonymous.

Q: QuestionHow long should I have expected this unit to function? It was purchased on Nov 20, 2021 and slowly deteriorated to the point that it no longer functions. Should I assume that the one yr warranty was the expected time this unit would function?

Asked 3 years ago by gorowdy.

Q: QuestionHello I have a GE stackable model number GUD24ESSM1WW. It will not fill. Temp selection makes no difference. Water pressure is good, hoses are not have no kinks. I have removed power for ten minutes with no effect.

Asked 3 years ago by CaptnCrunch.

• A:Answer Hi there - we're sorry to hear you had to experience this situation with your laundry center. We recommend scheduling a service appointment for one of our technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online on our GE Appliances website. -- Please know you can also reach out to us on social media if there is anything else we can assist you with. Have a great one. - Pablo@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionDoes this model have audible signal when drying cycle is finished?

Asked 3 years ago by Anonymous.

• A:Answer No it doesn't have a signal to let you know when complete.

  Answered 3 years ago by DarleneZVerified Purchase

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Q: QuestionDoes this unit wash a quilt

Asked 3 years ago by Linda.

• A:Answer Haven't done a quilt but did a blanket with no problems and does fine with a large load of bath towels.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionIs the dryer door reversible?

Asked 3 years ago by Anonymous.

• A:Answer Hello - we checked the information for this unit, and we can confirm that the dryer door for this unit cannot be reversed. We do apologize for any inconvenience this may cause. -- Please let us know if there are other questions or concerns we can assist you with. Take care. - Pablo@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionDoes this unit have to be vented ? or is it ventless ?

Asked 3 years ago by Anonymous.

• A:Answer Thank you for asking this great question! This dryer must be vented. If you have additional questions, please know that you can always reach out to us! Wishing you well – Matthew@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI am an amateur radio operator and I am concerned about the possibility of radio interference. Meeting "government specifications" is not sufficient.

Asked 3 years ago by Anonymous.

Q: QuestionWhere do l put the detergent and where the softener??? I don’t have a booklet

Asked 3 years ago by Mimi.

• A:Answer Go on line for G. E. And look up your model.

  Answered 3 years ago by TjgreenVerified Purchase

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Q: QuestionDo you take the old washer/dryer away?

Asked 3 years ago by jeannie.

• A:Answer I have the Best Buy Tech warranty that included free installation & haul away. They also offer special financing or in store credit rewards

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionDoes the pump drain have a filter that needs to be cleaned ?

Asked 3 years ago by vet2000.

• A:Answer Hi - Thank you for reaching out to us. There are no pump filters on this washer that should be cleaned as part of a regular maintenance regimen. We are glad you checked with us. Kind regards - Vikki@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionHow am I supposed to know when the load is done washing? I have the GE GUD27ESSM1WW model.

Asked 3 years ago by Ruth.

• A:Answer Hi there. Thanks for reaching out. Once the load is complete, all of the status lights will be off on the washer. I hope this information is helpful. Please let us know if you have any other questions. – Don@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWhat is the difference between the GE Laundry Center model #GUD27ESPMDG and model # GUD27ESPM1DG?

Asked 3 years ago by SmokyMtnAngel.

• A:Answer Thank you for asking this great question! Functionally, there is no difference between these two models. The “1” refers to when the model was made. Typically, this information is useful for our service technicians when troubleshooting potential issues. We hope this helps; wishing you well – Matthew@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI want to put a washing machine pan under the washer. What is the minimum size I would need for this unit?

Asked 3 years ago by Brett.

• A:Answer Thank you for asking this great question! This unit has a width of 26.75 in, and a depth of 30.875 in. You would need a pan to match those minimum dimensions. If you have any additional questions, please reach out. All the best – Matthew@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionIs this unit able to be hooked up the kitchen sink for the washer

Asked 3 years ago by Bigmama.

• A:Answer You could probably buy an adapter, but I wouldn’t recommend it

  Answered 3 years ago by ColinVerified Purchase

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Q: QuestionWill they take away my old washer/dryer when they deliver the new one?

Asked 3 years ago by IV.

• A:Answer Yes, if you are willing to pay the haul away fee. However, if you are a Totaltech member, this charge is waived.

  Answered 3 years ago by MJMignognaVerified Purchase

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Q: QuestionIs this washer supposed to be so loud. you can hear it thought out the apartment.

Asked 3 years ago by Mike.

• A:Answer Hi there, We're so sorry to hear that your washer is unusually loud and can understand how much of a headache that can be. If you haven't done so yet, you can schedule a technician to diagnose the problem. You can schedule an appointment by calling 1-800-432-2737. Let us know if you have any questions. Mike@GEA

  Answered 3 years ago by GE Answers

  
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