Questions & Answers

Q: QuestionWhat size does the cutout need to be?

Asked 6 years ago by Kyle.

• A:Answer Hi Kyle - Thanks for choosing GE! We encourage you to view the Installation Guide at the following link for cutout dimensions and clearance requirements (Cutout Dimensions: (WxD) (in.) 28-1/2 x 19-5/8): https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-11089-1.pdf - Enjoy! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionCan the knobs on the 4 burner gas cooktop be replaced? If where? Do you offer metal knobs ?

Asked 5 years ago by Greeneyes.

• A:Answer Hello Greeneyes - We appreciate your interest in this wonderful cooktop. We do not offer different knobs for model JGP3030SLSS. If one should become damaged somehow, please reach out to us and we will be happy to help you find a replacement. - John@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionHow heavy are the grates individually?

Asked 3 years ago by Suzy.

• A:Answer They're very heavy

  Answered 3 years ago by SelfMadeVerified Purchase

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Q: QuestionRegarding the recent question and answer about burner outputs, is it true that the right rear burner (large) has lower BTUs than the right front burner (medium)? It seems illogical that the output is not directly proportional to the size.

Asked 5 years ago by Potomac.

• A:Answer Hi there - Great question! The right rear burner is 9,500 BTU and the right front burner is 12,000 BTU. Additional information can be found on our website by searching "Gas Burner Size and Normal Operation". We hope this helps. Don't hesitate to reach out to us on social media if you have any other questions. Thanks! -Mikayla@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhat are the burner outputs

Asked 5 years ago by Anonymous.

• A:Answer Hello! Thanks for your question. The left front burner's output is 15,000 BTU, the left rear is 5,000 BTU, the right front is 12,000 BTU and the right rear is 9,500 BTU. We hope this helps! Emily@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionThe dimensions say it is 4 and 3/4" high. is that total inches from bottom of the unit that will be beneath the countertop to the top of the grates. I need to know how many inches will be below the surface of the countertop. I have a drawer underneath

Asked 5 years ago by Bumblebee.

• A:Answer Hello Bumblebee, Thank you so much for reaching out. We're happy to assist! The 4-3/4" is the total height of the appliance. When installing, allow 7/16" minimum vertical clearance from the cooktop bottom (or 3-11/16" minimum depth from the countertop)to any combustible surfaces, such as a cabinet drawer. We recommend checking the installation instructions for additional details. Best wishes. Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: Questionis this cooktop manufactured in US? Or China? Or where?

Asked 5 years ago by Roman.

This question was asked about the related product: GE - 30" Built-In Gas Cooktop - White

• A:Answer Hi Roman - Thanks for viewing GE Model JGP3030DLWW! This cooktop is made in America. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: Questionhow can you clean it soap water etc?

Asked 6 years ago by howardbeach.

• A:Answer Hi - Thanks for considering GE! To clean the stainless steel surface, use warm sudsy water or a stainless steel cleaner or polish. We suggest viewing the Use and Care Manual at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-80801-1.PDF - Also view - HOW TO CLEAN STAINLESS STEEL: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16574 - Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionCan burners be ignited manually - with no electricity - as I will be using in off grid location - thanks.

Asked 6 years ago by Todd.

This question was asked about the related product: GE - 30" Built-In Gas Cooktop - White

• A:Answer Hi Todd - Thanks for considering GE! Yes, in the event of a power failure, the surface burners may be lit with a match. We suggest viewing the Use and Care Manual at the following link for details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-80801-1.PDF - Keep in touch at GEAppliances.com for all your appliance needs! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhat are cut out dimensions for counter top?

Asked 6 years ago by Anonymous.

• A:Answer Hello. Thank you for your inquiry; we are happy to help! The cooktop model JGP3030DLBB cutout dimensions are: 28-1/2" W x 19-5/8" D. You can view this model specifications and installation information here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=JGP3030DL_SL_R2_17.pdf We appreciate your interest! Thanks for checking. Olga

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhere is made

Asked 1 month ago by Siul.

• A:Answer This cooktop is manufactured at one of our facilities in the US.

  Answered 1 month ago by GE Answers

  
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Q: QuestionWhat is the BTU capacity? What is the measurement of the gas connector kit required? Kindly be advised that there are at least five gas connector kits available in different sizes and configurations. The one I purchased rated 85,000 BTUs might leak?

Asked 2 months ago by Anonymous.

• A:Answer The total BTU rating is 41500 for both natural gas and LP. We don't recommend specific gas connector kits. The only requirement is that is a new 5-foot maximum length, 5/8" O.D. CSA-approved flexible metal gas supply.

  Answered 2 months ago by GE Answers

  
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Q: QuestionWhat is a replacement for GE gas cooktop 30” model # JGP933 with same dimensions I am concerned about depth

Asked 6 months ago by Strawberry.

• A:Answer This model will work well in this space. The cut-out dimensions are the same for both: 28.5" W x 3.6875" H x 19.625" D.

  Answered 5 months ago by GE Answers

  
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Q: QuestionDoes this unit come with the power cord, and if so what is its length?

Asked 1 year ago by LD234.

• A:Answer Thank you for the response. Item description says it does not come with the power cord. Someone should fix that.

  Answered 1 year ago by Anonymous

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Q: QuestionDoes anyone find the burner area to be tight when cooking with multiple pans. With the knows on the side it looks a little tight.

Asked 1 year ago by Collann.

• A:Answer Choosing the burner you wish to use may depend on the item you're preparing or the size of the pot or pan you need to use. The front left and right rear burners are the higher BTU burners. These burners are particularly useful when cooking or heating large amounts of liquid for soup or pasta. We do have the distance between the burners available to share with you. The distance between the centerpoint of front and rear burners on each side is approx. 9" and the distance between the centerpoint of the two front burners and between the two rear burners is approx. 11.9".

  Answered 1 year ago by GE Answers

  
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Q: QuestionCan this be used with downdraft?

Asked 1 year ago by Meena.

• A:Answer Downdraft vents can be installed with most gas and electric cooktops; however, they cannot be used with range top cooktops or ranges. Make sure to review all the Installation Instructions for cut-out and installation information on your specific downdraft and cooktop that you choose.

  Answered 1 year ago by GE Answers

  
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Q: QuestionCan I get this in propane?

Asked 2 years ago by Anonymous.

• A:Answer This lovely cooktop comes from the factory ready to be connected to natural gas. We do include a LP (Liquid Propane) conversion kit. We do recommend the conversion be performed by a qualified gas installer or a licensed plumber.

  Answered 1 year ago by GE Answers

  
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Q: QuestionCan this gas oven be converted for Propane use? And if so, where can I purchase a conversion kit to accomplish this?

Asked 2 years ago by Saldar.

This question was asked about the related product: GE - 30" Built-In Gas Cooktop - White

• A:Answer I'm pretty sure it can be converted from what I remember reading. You might do a Google search with specific information to also get an answer.

  Answered 3 months ago by Frank

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Q: QuestionAfter cleaning the stove burners with soap and water, one of the burners will not ingnite

Asked 2 years ago by Anonymous.

• A:Answer Yes , that is correct.one of the burners do not ignite.

  Answered 2 years ago by AnonymousVerified Purchase

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