Questions & Answers

Q: QuestionWhy won't BB install this in my zip code? Should I buy it anyway?

Asked 2 years ago by Shopper1.

• A:Answer self installation is quite easy - just a matter of buying a new gas line with the appropriate shutoff and fittings!

  Answered 1 year ago by BigJohnVerified Purchase

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Q: QuestionHow do I get my cut out altered to accommodate this stove? It's a silestone material.

Asked 2 years ago by Anonymous.

• A:Answer My installers, Best Buy ( Tech) didn't have any problem installing my cooktop because I had a similar size GE profile before. They made a comment that we were lucky it fit so well. However, Best Buy did have to saw out a larger space to install my oven.

  Answered 2 years ago by PamelaRVerified Purchase

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Q: QuestionHow many grates are there? Are they coated? Are they dishwasher safe?

Asked 2 years ago by dh.

• A:Answer There are only 2 grates, top and bottom are connected together as one on both the right and left side. They have the normal coating, kind of like what is on an iron skillet. I would suggest to just hand wash, not sure if they are dishwasher safe or not. Great stove top for different sizes of pans.

  Answered 2 years ago by DebbieDVerified Purchase

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Q: QuestionIs the black cooktop coated with enamel or black stainless steel

Asked 2 years ago by Paula.

• A:Answer I would say enamel. Is a very nice finish.

  Answered 2 years ago by Anonymous

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Q: QuestionWhat size are the burners? Are there 2 small and 2 large?

Asked 2 years ago by Di.

• A:Answer One large, two medium and one small. Is a great cook top.

  Answered 2 years ago by Anonymous

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Q: Questiondoes this have a downdraft exhaust system ?

Asked 3 years ago by Randy.

• A:Answer No

  Answered 3 years ago by Gtexan

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Q: QuestionDoes this stove comfortably fit two 12" skillets on the larger burners at the same time? If so, is there room for other pots on the other two burners?

Asked 3 years ago by kickinback.

• A:Answer The width left to right on the grates is 23.5" and the depth is 19.5 on the grates. Of course there is 1 inch room all the way around for hang over of a pot or fry pan.

  Answered 3 years ago by LeeAVerified Purchase

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Q: QuestionHow much is installation on this cooktop as of 10/24/21?

Asked 4 years ago by AxelStordahl.

• A:Answer I don’t remember, but if you click on it like you’re going to buy it, it will tell you. Or there might be a chat box when you’re looking. Could have been another 100.

  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionI need built-in gas cooktop GE 30 x 21 height 3 1/8 do you have this available

Asked 4 years ago by Anonymous.

Q: Questionwhat is the height from top of surface to the top of the grill?

Asked 4 years ago by cobra.

• A:Answer Hello there, Thanks so much for reaching out. We're happy to answer your question. The height from the top of the surface to the top of the grill is 1-1/16". We hope this helps! Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: Questionwhy do you need electric the stove top

Asked 4 years ago by mary.

• A:Answer Electricity is needed to ignite the pilot for each burner.

  Answered 4 years ago by RabidBadgerVerified Purchase

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Q: QuestionWhat size is the pipe that exits the cooktop and what size diameter flex connector do I need?

Asked 4 years ago by kpixie.

• A:Answer Hello! We appreciate your interest in our built-in gas cooktop. The exit pipe is a 3/8" NPT male pipe thread. Regarding the size of the flex connector, all GE Appliances gas cooking products, (freestanding ranges, cooktops, wall ovens) should be connected to a gas supply line that is 1/2" I.D. national pipe thread. If any further information is needed, you can certainly reach out to us on social media! We hope this is helpful, and best wishes -Sarah@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDede This cooktop does not say built in and that’s what I need the number should be JP3030DJBB

Asked 4 years ago by Dede.

• A:Answer Hi - Thank you for your interest in a new GE cooktop. Our cooktops are considered built-in since they are installed in an opening within your countertop. The model you posted this question on is our 30" gas cooktop model JGP3030DLBB. The JP3030DJBB is our 30" electric cooktop model. We hope this helps. Vikki@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDoes this unit LP convertible?

Asked 4 years ago by KITCHEN.

• A:Answer Yes the accessories and instructions are included.

  Answered 4 years ago by Marty1

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Q: QuestionWhat side and where does the power cord come out from, also is it okay to use a short appliance extension cord, since the only power requirement is for the igniter?

Asked 4 years ago by Sparky.

This question was asked about the related product: GE - 30" Built-In Gas Cooktop - White

• A:Answer The power cord comes out of the right side underneath. And yes, I'm sure you could use a short extension cord with the power cord if necessary.

  Answered 4 years ago by PiMan

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Q: QuestionDoes the $139.99 professional installation service also include removing my current cooktop?

Asked 4 years ago by Amy.

• A:Answer Usually when you add on a professional installation for your appliance, they would remove the old one and most often haul it away. But you can confirm again with your store.

  Answered 4 years ago by TopeVerified Purchase

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Q: Questionwhat is the difference in the size of the cooking grates/burners on this GE vs Samsung NA30R5310F. On the Samsung the knobs are located at the base of the cook top vs the side and reviews are stating that the Samsung burners are too small for large pots.

Asked 4 years ago by HDA.

• A:Answer Hi HDA! We appreciate you reaching out to us. Since model number NA30R5310F is not one of our products, we cannot accurately give a comparison between the two models. We're sorry for any inconvenience that this may cause. If you have any further questions, please feel free to reach out to us at: https://www.geappliances.com/ge/service-and-support/contact.htm Stay safe! Emily@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI am looking a gas cooktop, and I noticed that the price are different between the search results and the bestbuy website. Why the price is different? which is correct one?

Asked 4 years ago by SL4983.

• A:Answer Best buy charges based on what color you buy. The photos you have show two different colors which are gray and black. Therefore they are priced differently.

  Answered 4 years ago by Mikep

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Q: QuestionHas any one who has used this for a while experienced the plastic knobs melting or being disfigured in any way?

Asked 5 years ago by erlsquirrel.

• A:Answer The previous one I had had the plastic knobs melted and disfigured. I am not sure of the new model though.

  Answered 4 years ago by TopeVerified Purchase

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