Questions & Answers
- Model:
- JBS86SPSS
- |
- SKU:
- 6403844
Q: QuestionI don’t think my air fryer is working properly. Do you just press start and air fryer buttons and it should work? Do you hear a fan? I don’t hear one. Any information would be appreciated. I no longer have the manual. Thanks
Asked by Mitzi.
- A:Answer You will need to select 'Air Fry', then input the desired set temperature and press Start. The temperature can be set between 300°F and 500°F. A convection fan may automatically turn on and off. This is normal. You can access the manual on the Best Buy website here: https://files.bbystatic.com/ATQsNnl65hT%2Fyp%2FBGWuWvg%3D%3D/26b22165-3e30-475b-a78f-06f58dd9b34b
Answered by GE Answers
Q: QuestionWhere can I find the exact touch up paint to this GE range? Need help! Or can someone fix it for me? It’s brand new.
Asked by Dee.
- A:Answer You can find touch-up paint for this range at your local Best Buy. The part number is WD49X10016. You can also contact the Best Buy team directly at 1-888-237-8289 for assistance. Please note: we do not recommend repainting ranges, as they have a baked-on porcelain enamel surface. Small touch-ups are generally more effective, especially for minor areas such as the sides of the range. There is no touch-up paint available for stainless steel surfaces.
Answered by GE Answers
Q: QuestionHow to set clock
Asked by D.
- A:Answer To set the oven clock, press and hold the Clock button for 3 seconds. Enter the time using the number pad, then press Start to save it.
Answered by GE Answers
Q: QuestionWhat is the cook top height?
Asked by Coronado2170.
- A:Answer The cooktop is at the standard countertop height of 36" and can be adjusted up to 1/2" up or down with the leveling legs.
Answered by GE Answers
Q: QuestionCan the convection be turned off and work as a standard oven/
Asked by Daddy0123456.
- A:Answer Absolutely. The top oven only cooks in traditional cooking modes. The bottom oven offers convection or traditional cooking.
Answered by GE Answers
Q: QuestionHow high is the cooktop on this item? thank you
Asked by sue.
- A:Answer The height to the cooking surface is 35 3/4" - 36 1/2". -Sarah@GEAppliances
Answered by GE Answers
Q: QuestionDo you have to use special pots and pans on this cooktop?
Asked by Anonymous.
- A:Answer While this cooktop doesn't require special pots and pans, the pans you use must be flat on the bottom. You can use aluminum, enamel on cast iron (if bottom is also enameled) and copper bottom pans. Copper bottom pans may leave a residue that looks like scratches that can be removed. We do not recommend enamel on steel, glass ceramic, or stoneware as you will experience poor performance. Cast iron is not recommended unless made specifically for glass cooking surfaces as they are slow to heat up and will scratch the glass surface. For more information, see our online article titled "Electric Range - Cookware Used on a Radiant Smooth Glass Cooktop". -Vikki@GEAppliances
Answered by GE Answers
Q: Questiondoes this oven have a bread proofing selection and are both ovens steam clean
Asked by Sheila.
- A:Answer The JBS86SPSS doesn't offer a bread proofing cooking mode. Both ovens do have the steam clean feature. -Don@GEAppliances
Answered by GE Answers
Q: QuestionCan you cook a 22 pound turkey in the bottom oven?
Asked by Anonymous.
- A:Answer Hi - Thank you for your interest in this beautiful GE Appliances double oven range. For any size oven, the food item should have a minimum of one inch of air space on all sides to cook properly. This includes the top, bottom, right, left and back wall. The pan size needed to accommodate the turkey may restrict the size you choose. Larger sized turkeys are baked using the lowest rack position in the range. The lower oven will hold a turkey that is about 20 pounds. The turkeys we test are normally in the 20 to 25 pound range and we use the lower oven of the double oven models with the rack in the lowest position. We're confident you will be thrilled to have this versatile range in your home. Kind regards - Vikki@GEA
Answered by GE Answers
Q: QuestionDoes an air fry cooking tray come with unit?
Asked by LisaTS.
- A:Answer It does not.
Answered by Anonymous
Q: QuestionCan I use cleaning products to clean the oven besides the steam feature? Also, what can I use to clean the range area of the oven?
Asked by Highlydisappointed.
- A:Answer Hello there, thank you for reaching out with these excellent questions regarding cleaning. We recommend using a soap and water or vinegar and water solution to clean the interior of the oven. More information including cleaning guides for all parts of the range's exterior can be found on pages 17-19 of the manual, linked here: https://files.bbystatic.com/TQ%2FagtbJQ3E8DOXSS5uKfQ%3D%3D/Owners%2BManual - We hope this clears things up, and please feel free to let us know if there are any ways we can assist you in the future. -Elliot@GEA
Answered by GE Answers
Q: QuestionI purchased this oven last year and the glass top is very fragile. It was immediately scratch and indented from metal pans. Now it’s entirely cracked all the way through in two spots. Can the stovetop be replaced? Can Best Buy come out and fix it?
Asked by Mkhenni.
- A:Answer Hello- Thanks for reaching out to us. We are sorry to hear your cooktop is damaged. The cooktop can be replaced by a qualified servicer. If you haven't already, please reach out to us via a private message on Social Media and include your model and serial number, address, email address and phone number and we will be happy to look into this for you. Thank you! Joyce@GEA
Answered by GE Answers
Q: QuestionCan you open the top and bottom oven separately? or does the bottom oven door only open along with the top oven door?
Asked by Stovetop22.
- A:Answer They are totally separate. They are two separate ovens all together.
Answered by Lulumom2005
Q: QuestionAre the knobs on this range plastic?
Asked by Phil.
- A:Answer Hello there - Thank you for reaching out on this! The knobs of this beautiful range are electro-plated plastic, but they are weighted so they have the feel of metal knobs without the heat issues. We hope this is insightful! Please connect with us again if you have any other questions - we're always glad to help. Be well, Kelsey@GEA
Answered by GE Answers
Q: QuestionDoes this model (with the air fry and steam clean) come in fingerprint resistant stainless?
Asked by Kathy.
- A:Answer Hello there - This particular model (JBS86EPES) does not come in fingerprint resistant stainless steel, however, we do have a similar one that does. This model (PB965YPFS) comes in fingerprint resistant stainless steel and is also a 30" free-standing electric double oven convection range with no preheat air fry and steam clean capabilities. We hope this is helpful and we really appreciate your interest in GE Appliances! If you have any further questions, please connect with us. All the best, Kelsey@GEA
Answered by GE Answers
Q: QuestionDo both ovens have elements on top and bottom? Does the top oven toast?
Asked by RoastingGirl.
- A:Answer Hi there, and thank you for reaching out to us about this double oven range. We appreciate your interest and can advise both ovens do have Bake and Broil functions, with the accompanying top and bottom heating elements. There are also options for Warming, Convection Roast, etc. The upper oven does not have a specific Toast function; we regret any inconvenience that may cause and will send feedback on the matter. If you have any other concerns or inquiries, we're always glad to help. Best wishes! -Sarah@GEA
Answered by GE Answers
Q: QuestionI need to replace my GEprofile JVM1795DK1CC because the top broke. It has a warming drawer. Can one of the ovens be used as a warming drawer?
Asked by Anonymous.
- A:Answer Hi - The top oven has a keep warm setting. I'm not sure that would be the same as a warming drawer. The user guide says "Warm mode is designed to keep hot food hot, it is not intended to heat cold food.". I hope this helps.
Answered by TonyC
Q: Questionhow do you set the clock. When I plugged mine in all it does is the time blinks. I pushed the 9 and 0 and held for 3 seconds but nothing changes. Just had it delivered yesterday. 1-13-21 Thanks Ken
Asked by kenh.
- A:Answer Hi kenh - Thanks for reaching out to us! We truly appreciate you choosing this double oven range for your home and are sorry to hear of the trouble you are having in setting your clock. We are happy to help you with this! Page 11 of your Owner's Manual instructs you to Press the Set Clock pad or the 9 and 0 pad simultaneously and hold for three seconds. You will then use the number pads to set the time, and then press the Start pad to save the time. If you follow these steps and the time does not show in the display, we would recommend that you review the troubleshooting guide on pages 25-27 of your manual for additional tips. We hope that this helps! -Eliza@GEA
Answered by GE Answers

Q: QuestionWhat kind of power code needed
Asked by Rita.
- A:Answer The type of power cord depends upon what type of facilities are available and what the local electrical codes require. We recommend obtaining the power cord through Best Buy by calling 1-888-237-8289.
Answered by GE Answers
Q: QuestionIs there also a self clean option in addition to the steam clean?
Asked by Deb.
- A:Answer This range offers a steam clean option and manual clean option. It does not have a self-clean option.
Answered by GE Answers
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