Questions & Answers

Q: QuestionI have ge range hood model jv635c1ww. The light switch broke. Can I get the replacement part?

Asked 4 years ago by Bill.

• A:Answer Hi Bill - Thank you for reaching out to us and for your patience. We appreciate you choosing this range for your home and are sorry to hear that your light switch has broken. We are happy to direct you on this! We would recommend that you reach out to GE Appliance Parts by calling 1-877-959-8688 Monday - Friday: 8 a.m. - 8 p.m. ET, Saturday: 8:30 a.m. - 5 p.m. ET for assistance in purchasing this part. We hope that this helps! -Eliza@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionHow do you replace the bulbs

Asked 4 years ago by debhan.

This question was asked about the related product: GE - 30 inches - Convertible - Under cabinet Range Hood - Slate

Q: QuestionIs this hood need to be hardwired or does it have a regular outlet plug?

Asked 4 years ago by JohnFP.

• A:Answer No plug

  Answered 4 years ago by ArtieVerified Purchase

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Q: QuestionHello, I see that I need to purchase the charcoal filter separately from GE, but does this come with the plug or do I need to buy that also? Some 1 posted that supplies for this item are out of stock on GE. I do n want to buy a hood I cannot use.

Asked 5 years ago by Ant.

This question was asked about the related product: GE - 30 inches - Convertible - Under cabinet Range Hood - Black on Black

• A:Answer Hi Ant - Thanks for considering GE Model JVX5300DJBB! Optional JXCF55 - Charcoal Filter (necessary for recirculating mode only) and Optional JXHC1 - Power Cord Kit are sold separately. This hood can also be hard wired. Take a look at the Installation Guide for complete details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-80783-7.pdf - We apologize for any inconvenience the out of stock status may cause. Please keep in touch at GEApplianceparts.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionWe would like to use this range hood, but need to know if it is okay that our vent duct is only 6". Our current above the range microwave uses a 3.25 x 10" piece, but it connects to a 6" round pipe not 7".

Asked 5 years ago by LindaM.

This question was asked about the related product: GE - 30 inches - Convertible - Under cabinet Range Hood - White on White

• A:Answer Hi LindaM - For best performance, this hood is designed to be vented vertically using a 7" round duct or a 3 1/4” x 10” rectangular duct or horizontally using a 3 1/4” x 10” rectangular duct but can be used with 6" round pipe. Thanks for choosing GE. Enjoy! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionHardwire or plug in?

Asked 5 years ago by Mar.

• A:Answer Hi Mar - This range hood can be hardwired or installed with Optional GE® Power Cord Kit JXHC1 (sold separately). We suggest viewing the Installation Guide at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-80783-6.PDF - Here's an installation video: https://www.youtube.com/embed/nrqTMMN9feA?rel=0 - Thanks for choosing GE! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionWe are mounting this as a ventless range. What charcoal filter(s) do we need and where can we purchase them.

Asked 5 years ago by Pokedot21.

This question was asked about the related product: GE - 30 inches - Convertible - Under cabinet Range Hood - Slate

• A:Answer I ended up buying PART NUMBER WB02X27240 from https://www.midwestapplianceparts.com/wb02x27240-geh-p-general-electric-charcoal-filter

  Answered 5 years ago by James

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Q: Questionwhat are the measurements

Asked 5 years ago by sam.

• A:Answer Hi Sam - Approximate Product Dimensions: (WxHxD) (in.) 29 7/8 in x 5 1/2 in x 20 in. We suggest to view the Specifications document at the following link for details including product dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=JVX5300EJ_SJ_R2_16.pdf - Keep in touch! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionI want to replace a ductless range hood. Cant find one that takes the air up faster. The smoke Detector goes off quite a bit. The one we had just bought doesn’t make enough noise and does not seem to pull up the air as fast.

Asked 5 years ago by Lam.

• A:Answer Hi Lam - Non-Vented hoods do not have a CFM rating. Air is pulled up through the hood, forced through a filter, and back out into the same room. Since the air is simply being circulated, there is no need for the measurement of air flow. "CFM" (cubic feet per minute) is the measurement of the exchange of air from one area to another. Vented Hoods have CFM ratings. In order to remove the air faster, the hood would need to be vented outdoors. Thanks for your interest in GE! -Emelea

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs remote control included?

Asked 6 years ago by Caril.

• A:Answer No, it is not included.

  Answered 5 years ago by EdLBVerified Purchase

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Q: QuestionIs there anyway this could fit in a 29.75 inch width space? Thanks, Mary

Asked 6 years ago by Anonymous.

• A:Answer Hi Mary - The range hood is 29 7/8" wide and requires a 30" cutout (30" is standard for a range hood). We suggest to view the Quick Specs at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=JVX5300EJ_SJ_R2_16.pdf - We also offer GE® 24" Under The Cabinet Hood JVX3240SJSS. See Quick Specs: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=JVX3240SJ_R2_16.pdf - Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhat is the duct connection on top. Can it accomodate a 5" round duct?

Asked 6 years ago by raymie.

• A:Answer Per the install manual This hood is designed to be vented vertically using a 7" round duct OR a 3.25 X 10 " rectangular duct OR horizontally using 3.25 X 10" rectangular duct. Hope this helps you

  Answered 6 years ago by Jay1Verified Purchase

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Q: QuestionIs it possible to install this in the ceiling above the kitchen island cooktop?

Asked 7 years ago by Drafty.

This question was asked about the related product: GE - 30 inches - Convertible - Under cabinet Range Hood - Slate

• A:Answer Hi Drafty- The range hood is not designed for ceiling installation in an island. We also offer GE Profile™ Series 36" Island Hood PV977NSS. Check out the Installation Instructions for details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-80550-4.pdf - Thanks for considering GE! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionHow powerful is this range hood?? It's quiet??

Asked 7 years ago by Maury.

This question was asked about the related product: GE - 30 inches - Convertible - Under cabinet Range Hood - White on White

• A:Answer Hi Maury- The range hood has a four-speed with boost, 310-CFM venting system to effectively removes smoke, grease, odors and moisture. Sones Ratings: 7.0 (Boost Speed), 5.5 (High Speed), 3.0 (Medium Speed), 1.0 (Low Speed). You should certainly be pleased with your choice. EASY INSTALLATION- Play Video: https://www.youtube.com/embed/nrqTMMN9feA?rel=0 - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionI have an electrical outlet in the cabinet above, intended for microwave. Can this unit be plugged into the outlet?

Asked 7 years ago by RICKYA12345.

• A:Answer Hi RICKYA12345 - Yes, JXHC1 - Power Cord Kit is available and sold separately. Allows range hoods to be installed with a plug and receptacle instead of being "hard-wired". We encourage you to view the Installation Instructions for complete details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-80783-4.pdf - EASY INSTALLATION- Play Video: https://www.youtube.com/embed/nrqTMMN9feA?rel=0 - Thanks for choosing GE! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: Questiondoes this model come with remote, i've seen it listed in other adds that its included

Asked 8 years ago by wang78.

This question was asked about the related product: GE - 30 inches - Convertible - Under cabinet Range Hood - Slate

• A:Answer Hi wang78- OPTIONAL REMOTE CONTROL JXRC70 allows you to control your ventilation lighting and fan speed from anywhere in the kitchen. Optional Accessory JXRC70 is sold separately: https://www.geapplianceparts.com/store/parts/spec/JXRC70 - EASY INSTALLATION- 10 minutes or less by one person. Play Video: https://www.youtube.com/embed/nrqTMMN9feA?rel=0 - Keep in touch! SUEatGEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionI need to know if this hood is ventless I do not have pipes or anything. I'm only interested in the Slate color thank you

Asked 8 years ago by Kath.

This question was asked about the related product: GE - 30 inches - Convertible - Under cabinet Range Hood - Slate

• A:Answer We have the slate one and it has the option to be vented or ventless. There are knockouts that can be used to make it vented, however it comes set up to be ventless for recirculation into the kitchen. It does NOT come with the charcoal filter though. That needs to be purchased separately.

  Answered 8 years ago by AdamVerified Purchase

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Q: QuestionWhat bulbs does this take?

Asked 2 years ago by Sean.

• A:Answer Look in your manual

  Answered 2 years ago by ThiaVerified Purchase

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Q: Questiondoes the hood have two exhaust fans in it or one? if one is it located in the middle as opposed to one side? can this unit exhaust at the back horizontally

Asked 5 years ago by jerry.

• A:Answer The exhaust fan is only on the left side of the hood. I'm not certain of the unit's ability to exhaust at the back horizontally. The installer explained that the unit will only exhaust from the left, front side.

  Answered 5 years ago by EdLBVerified Purchase

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