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Hi John- We are sorry to hear the venting system is not working properly. To raise the downdraft vent, press the ON/OFF pad on the control. The vent will rise. Press the Fan Speed HIGHER pad to start the blower. Adjust the blower by pressing HIGHER or LOWER. For reference, see page 6 and 20 (Troubleshooting Tips) of the Owner's Manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-80777.pdf - Keep in touch at 1-800-626-2005 or GEAppliances.com - Sue
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