“Why is my bucket filling when I have a drain hose attached? Nothing seems to be emptying through the hose…”
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There might be a knockout plug in the hose fitting that needs to be removed.
Sorry, there was a problem. Please try again later.Hi there - Thanks for reaching out to us. There are a few possible reasons why the water isn't draining through the attached drain hose. For example, if the hose is pushed into a drain (like a standpipe), make sure it is not pushed in too far (if the hose is touching water, it will not drain). In this case, just pull out the hose until the hose outlet is above the water line. For a complete list of troubleshooting tips, check out an article on our website titled, "Dehumidifier - Drain Hose Issues" under the Support tab. If the issue persists or you have any more questions, please connect with us directly. We are always happy to help. Best, Kelsey@GEA
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