A:AnswerBoth models are the same refrigerator. The differing letters are only significant in identifying manufacturing data records of when the appliance was made.
A:AnswerHi - You'll find the complete instructions to connect the icemaker water line in the Installation Guide at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-3.pdf - Thanks for choosing GE. Enjoy! Sue
A:AnswerTry GNS23GMHES. 68.5 to hinge cover but less then 68 in to top without hinge cover. Need to measure the depth of your area you are placing the frig to see if the hinge cover is affecting your height.
A:AnswerHi Shopper- This is Sue at GE Appliances. We are excited to hear of your interest! GE® ENERGY STAR® 27.8 CU. FT. FRENCH-DOOR REFRIGERATOR GFE28GSKSS is not a counter-depth style (Overall Depth 36 1/4 in, Depth Without Handle 34 3/4 in, Case Depth Without Door 29 3/8 in). We suggest to view our GE® ENERGY STAR® 22.2 CU. FT. COUNTER-DEPTH FRENCH-DOOR REFRIGERATOR GYE22HSKSS. We encourage you to view the Quick Specs for complete dimensions at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GYE22HMK_HSK_C2.pdf - We hope it fits. Thanks for checking with us!
A:AnswerHello Karen - this is Nancy at GE Appliances and we are happy to help you. Congratulations on your new refrigerator! This is a very nice model and we're happy to help you. The most effective way to remove adhesive left from packing tape or labels on new appliances, and to ensure no damage is done to the finish of the product, is to apply one of the following: ~Household liquid dishwashing detergent; ~Mineral oil; ~Cooking oil; ~Goo Gone®. Apply any of these methods with a soft, clean cloth and allow it to soak. Wipe it clean with a dry soft cloth. Do not use a plastic pad or equivalent. Wipe the appliance dry and then apply polish to thoroughly clean and protect the surface. Precautions: Do not allow the mineral oil, cooking oil, or Goo Gone to come in contact with any plastic parts, especially the inner liner of a refrigerator. These items will destroy the plastic parts. Do not use Goo Gone on stainless steel appliances unless you have tested it in an inconspicuous area first. In some cases, Goo Gone can discolor or darken stainless steel. We hope this helps! Thanks for checking with us!
A:AnswerHi Retnuh32- This is Sue at GE Appliances. Thanks for viewing! The color is Slate. The stone-inspired Slate finish blends impeccably with today's materials and colors. The dark matte appearance also naturally hides fingerprints, smudges and dirt, so it's delightfully easy to maintain. Check out our Slate collection online at: http://www.geappliances.com/ge/slate-appliances.htm - Thanks for checking with us!
A:AnswerHi Deborah- This is Sue at GE Appliances. Thanks for viewing our GE Appliances French-Door Refrigerators! The approximate dimensions are as follows: (HxWxD) 69 7/8 in x 35 3/4 in x 36 1/4 in. We suggest to view the Quick Specs for additional dimensions: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GFE28GMK_GSK_C2.pdf - Thanks for checking with us!
A:AnswerOur products are designed with durability in mind, and we use high-quality materials to manufacture our appliances. However, we do have touch up paint for this model which is WR97X27706. If you ever need assistance with your product, we’re here to help.
A:AnswerYes, this model does have a bypass filter plug that can be used. This is something that we can send out for free. Please give us a call at 1-833-426-3393.
A:AnswerThe temperature decreases by one degree and a tone sounds with each press of the button. Once the lowest temperature is reached (34 degrees for the refrigerator and -6 degrees for the freezer), upon the next button press the temperature will jump to the highest setting (42 degrees for the refrigerator and 6 degrees for the freezer). Additional button presses will continue to lower the temperature by one degree until the desired temperature is reached. To learn more, see the “Changing the Temperature for Control Styles B and C” on page 10 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. Lauren@GEAppliances
A:AnswerThis refrigerator is compatible with the optional model IM5D secondary icemaker kit. It can be purchased on the Best Buy website. -- To better answer your pricing question, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. Lauren@GEAppliances
A:AnswerHello there - We hate to hear that your refrigerator's handle is loose and we're happy to help. Tighten the set screws at each end of the handles. Most handles require a 3/32" or 1/8" Allen wrench to tighten. Additional information can be found on page 32 in the owner's manual. We hope that this helps. Let us know if any other questions come up. All the best! -Mikayla@GEA
A:AnswerHello there, we appreciate you reaching out to us. If one LED light goes out, it shouldn't affect the others unless they were to go out as well. With that said, we don't expect you to have any issues with your refrigerator's lighting. We're wishing you the best and we hope to have you in our GE Appliances family. - Guy@GEA
A:AnswerHello, thank you for your question. There is not an adjustable stop for this refrigerator's full width door and we apologize for any inconveniences this may cause. If you have just purchased this refrigerator, it was either installed improperly or all the packing tape wasn't removed. If it is not new, we recommend checking to ensure that there's not a food item wedged in such a way that is stopping you from opening the drawer further. Both refrigerator fresh food doors have to be opened to open the full width drawer. If neither of the above situations are the case, then we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
