Questions & Answers

Q: QuestionHow do I hook the water up to my ice maker model is in pictures

Asked 7 years ago by Anonymous.

This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator

• A:Answer Hi - You'll find the complete instructions to connect the icemaker water line in the Installation Guide at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-3.pdf - Thanks for choosing GE. Enjoy! Sue

  Answered 7 years ago by GE Answers

  
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Q: QuestionAre there French door fridges shorter than 68 inches? In slate.

Asked 8 years ago by Highlighter.

This question was asked about the related product: GE - 36 in. Wide 27.7 Cu. Ft. French Door Refrigerator with Advanced Water Filtration - Slate

• A:Answer Try GNS23GMHES. 68.5 to hinge cover but less then 68 in to top without hinge cover. Need to measure the depth of your area you are placing the frig to see if the hinge cover is affecting your height.

  Answered 8 years ago by mattloriVerified Purchase

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Q: QuestionThis is not cabinet depth, correct, i.e. it would stick out of your cabinets?

Asked 9 years ago by Shopper.

This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator

• A:Answer Hi Shopper- This is Sue at GE Appliances. We are excited to hear of your interest! GE® ENERGY STAR® 27.8 CU. FT. FRENCH-DOOR REFRIGERATOR GFE28GSKSS is not a counter-depth style (Overall Depth 36 1/4 in, Depth Without Handle 34 3/4 in, Case Depth Without Door 29 3/8 in). We suggest to view our GE® ENERGY STAR® 22.2 CU. FT. COUNTER-DEPTH FRENCH-DOOR REFRIGERATOR GYE22HSKSS. We encourage you to view the Quick Specs for complete dimensions at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GYE22HMK_HSK_C2.pdf - We hope it fits. Thanks for checking with us!

  Answered 9 years ago by GE Answers

  
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Q: QuestionWe received our refrigerator today and the packaging left a sticky coating on the water/ice maker face plate. How do we clean?

Asked 9 years ago by Karen.

This question was asked about the related product: GE - 36 in. Wide 27.7 Cu. Ft. French Door Refrigerator with Advanced Water Filtration - Slate

• A:Answer Hello Karen - this is Nancy at GE Appliances and we are happy to help you. Congratulations on your new refrigerator! This is a very nice model and we're happy to help you. The most effective way to remove adhesive left from packing tape or labels on new appliances, and to ensure no damage is done to the finish of the product, is to apply one of the following: ~Household liquid dishwashing detergent; ~Mineral oil; ~Cooking oil; ~Goo Gone®. Apply any of these methods with a soft, clean cloth and allow it to soak. Wipe it clean with a dry soft cloth. Do not use a plastic pad or equivalent. Wipe the appliance dry and then apply polish to thoroughly clean and protect the surface. Precautions: Do not allow the mineral oil, cooking oil, or Goo Gone to come in contact with any plastic parts, especially the inner liner of a refrigerator. These items will destroy the plastic parts. Do not use Goo Gone on stainless steel appliances unless you have tested it in an inconspicuous area first. In some cases, Goo Gone can discolor or darken stainless steel. We hope this helps! Thanks for checking with us!

  Answered 9 years ago by GE Answers

  
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Q: QuestionWhat color is it.....

Asked 9 years ago by Retnuh32.

This question was asked about the related product: GE - 36 in. Wide 27.7 Cu. Ft. French Door Refrigerator with Advanced Water Filtration - Slate

• A:Answer Hi Retnuh32- This is Sue at GE Appliances. Thanks for viewing! The color is Slate. The stone-inspired Slate finish blends impeccably with today's materials and colors. The dark matte appearance also naturally hides fingerprints, smudges and dirt, so it's delightfully easy to maintain. Check out our Slate collection online at: http://www.geappliances.com/ge/slate-appliances.htm - Thanks for checking with us!

  Answered 9 years ago by GE Answers

  
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Q: QuestionActual size of refrigerator

Asked 9 years ago by Deborah.

This question was asked about the related product: GE - 36 in. Wide 27.7 Cu. Ft. French Door Refrigerator with Advanced Water Filtration - Slate

• A:Answer Hi Deborah- This is Sue at GE Appliances. Thanks for viewing our GE Appliances French-Door Refrigerators! The approximate dimensions are as follows: (HxWxD) 69 7/8 in x 35 3/4 in x 36 1/4 in. We suggest to view the Quick Specs for additional dimensions: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GFE28GMK_GSK_C2.pdf - Thanks for checking with us!

  Answered 9 years ago by GE Answers

  
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Q: QuestionDoes the slate exterior chip easily? and if so how to repair scratches and chips that would not be same color

Asked 2 months ago by chris.

• A:Answer Our products are designed with durability in mind, and we use high-quality materials to manufacture our appliances. However, we do have touch up paint for this model which is WR97X27706. If you ever need assistance with your product, we’re here to help.

  Answered 2 months ago by GE Answers

  
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Q: QuestionDoes this model have a bypass available for the filter? We have a whole house filter and do not need an extra filter on the water in coming out of the front, nor do we want the added $110 per year expense.

Asked 7 months ago by LivingInNC.

This question was asked about the related product: GE - 36 in. Wide 27.7 Cu. Ft. French Door Refrigerator with Advanced Water Filtration - Slate

• A:Answer Yes, this model does have a bypass filter plug that can be used. This is something that we can send out for free. Please give us a call at 1-833-426-3393.

  Answered 7 months ago by GE Answers

  
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Q: QuestionHow to adjust the temp to make it cooler

Asked 8 months ago by Gert.

This question was asked about the related product: GE - 36 in. Wide 27.7 Cu. Ft. French Door Refrigerator with Advanced Water Filtration - Slate

• A:Answer To adjust the temperature on your unit we suggest reviewing (page 9) in your use and care manual which can be found on the website.

  Answered 8 months ago by GE Answers

  
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Q: QuestionHow do I turn the temperature on the freezer down. I hit the freezer panel and it shows the temperature and when I hit it again it only goes higher I want it lower than 5 degrees. How do I go lower on the panel?

Asked 10 months ago by Freeezercontrolpanel.

• A:Answer The temperature decreases by one degree and a tone sounds with each press of the button. Once the lowest temperature is reached (34 degrees for the refrigerator and -6 degrees for the freezer), upon the next button press the temperature will jump to the highest setting (42 degrees for the refrigerator and 6 degrees for the freezer). Additional button presses will continue to lower the temperature by one degree until the desired temperature is reached. To learn more, see the “Changing the Temperature for Control Styles B and C” on page 10 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. Lauren@GEAppliances

  Answered 9 months ago by GE Answers

  
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Q: QuestionWhat is the price for adding the second ice maker to the GFE28GELDS model?

Asked 11 months ago by BigT.

• A:Answer This refrigerator is compatible with the optional model IM5D secondary icemaker kit. It can be purchased on the Best Buy website. -- To better answer your pricing question, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. Lauren@GEAppliances

  Answered 10 months ago by GE Answers

  
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Q: QuestionCan the Water dispenser and Ice dispenser be used with the door open?

Asked 1 year ago by JoannaB.

• A:Answer No, they can't. The doors must be closed.

  Answered 1 year ago by GE Answers

  
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Q: QuestionCan we order a G.E. French door 27.9 or 27.7 cu.ft. In white?

Asked 1 year ago by Cjb.

This question was asked about the related product: GE - 36 in. Wide 27.7 Cu. Ft. French Door Refrigerator with Advanced Water Filtration - Slate

• A:Answer We don't offer a french door fridge in the color white in these sizes.

  Answered 1 year ago by GE Answers

  
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Q: QuestionGE model number-GFE28GGELDS. We need to know how long the freezer handle is and how far from the door it sticks out. Tight squeeze with dishwasher.

Asked 2 years ago by Candi.

Q: QuestionCan you get a second ice maker in freezer?

Asked 2 years ago by billjr.

Q: QuestionI have a Slate GE French door refrigerator model number GFE28GMKES, that has deep gouges in both the upper doors from careless movers. Is it possible to purchase just the doors or the door panels instead of a whole new refrigerator?

Asked 3 years ago by TRWags.

This question was asked about the related product: GE - 36 in. Wide 27.7 Cu. Ft. French Door Refrigerator with Advanced Water Filtration - Slate

Q: QuestionI have a problem with the handle of the bottom drawer, the freezer The handle is loose, how do I tighten it?

Asked 4 years ago by Win412.

This question was asked about the related product: GE - 36 in. Wide 27.7 Cu. Ft. French Door Refrigerator with Advanced Water Filtration - Slate

• A:Answer Hello there - We hate to hear that your refrigerator's handle is loose and we're happy to help. Tighten the set screws at each end of the handles. Most handles require a 3/32" or 1/8" Allen wrench to tighten. Additional information can be found on page 32 in the owner's manual. We hope that this helps. Let us know if any other questions come up. All the best! -Mikayla@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI have a model gfe28gskss. If one of the interior led lights go out, does that effect the rest of the lights?

Asked 4 years ago by Anonymous.

• A:Answer Hello there, we appreciate you reaching out to us. If one LED light goes out, it shouldn't affect the others unless they were to go out as well. With that said, we don't expect you to have any issues with your refrigerator's lighting. We're wishing you the best and we hope to have you in our GE Appliances family. - Guy@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDoes the full width drawer at the bottom of the refrigerator have an adjustable stop position? We can barely get our hands inside the drawer to put things in and take things out! We need to be able to pull it out more than a half inch ...

Asked 4 years ago by Lisa.

This question was asked about the related product: GE - 36 in. Wide 27.7 Cu. Ft. French Door Refrigerator with Advanced Water Filtration - Slate

• A:Answer Hello, thank you for your question. There is not an adjustable stop for this refrigerator's full width door and we apologize for any inconveniences this may cause. If you have just purchased this refrigerator, it was either installed improperly or all the packing tape wasn't removed. If it is not new, we recommend checking to ensure that there's not a food item wedged in such a way that is stopping you from opening the drawer further. Both refrigerator fresh food doors have to be opened to open the full width drawer. If neither of the above situations are the case, then we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA

  Answered 4 years ago by GE Answers

  
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