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Hi Michael- Thanks for reaching out to us. We are sorry to hear you are unable to use the Deep Fill option on your washer. On Energy Star models (GTW485ASJWS) with this option, Deep Fill is available on all wash cycles except the Normal/Colors cycle due to 2016 Department of Energy regulations. View TOP LOAD WASHERS - DEEP FILL: https://products.geappliances.com/appliance/gea-support-search-content?contentId=22718 - If it does not operate on cycles other than Normal/Colors, a qualified service technician is required for an accurate diagnosis. We encourage you to contact GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online at GEAppliances.com - Keep in touch! Sue
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