A:AnswerThese new machines have preset temperatures. Meaning hot is mixed with cold to maintain what GE says the temperature should be. No more days of 131degree water to allergens and dust mites. They want you to use Oxi and Sanitze cycle forget the water temp which is what NSF says the temp needs to be to kill these allergens. No deep fill or deep rinse on normal cycle either and a few others. Do you research there videos are misleading. Machine is incapable of filling up all the way. Best is 1/2 to 2/3s and that pressing the buttons. Look at the 2016 and the new 2018 guidelines that just went into effect in January. They all must have auto load sensors which are no longer hackable and even thought they have bigger drums they do not fill up. What you see on you tube are videos from them of the older models before these new guidelines. The water temperatures are preset as well so if you really want hot water it doesn’t matter if you turn up your hot water heater that preset is going to add cold water no matter what.
A:AnswerHello Jdominguez - Thank you for reaching out about your washer. We are happy to help.
On model wcvh6800j1ww, pour one cup of bleach into the empty tub and select the basket clean cycle. The machine will run for about 90 minutes. Do not interrupt the cycle. Leave the door open when the cycle is complete to help ventilate the bleach smell.
Let us know if you have any more questions.
A:AnswerHi Magz - The Sanitize With Oxi cycle, when using an Oxi additive along with your detergent, is designed to remove 99.9% of bacteria found in home laundry. Measure the detergent and the Oxi products carefully using the amounts recommended by the products' manufacturers. Use the amounts for a large heavily soiled load. For the Sanitize With Oxi cycle:
Add the clothes and then place the detergent and Oxi product directly on top of the load. The washer hot water supply connection must provide a minimum of 120°F to ensure the effectiveness of this cycle. The default "Sanitize With Oxi" cycle water temperature can not be changed. The Sanitize With Oxi cycle is certified by NSF International, an independent third party testing and certification organization. The certification verified that the cycle reduced 99.9% of bacteria typically found in residential laundry and that no significant contamination is transferred to subsequent washer loads. Only the Sanitize With Oxi cycle has been designed to meet the requirements of NSF Protocol P172 for sanitizing effectiveness. Also, here's the link to the Use and Care Manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90586-1.pdf - Keep in touch! Sue
A:AnswerHi LeeBaby- This is Sue at GE Appliances. The main differences between these models are the capacity and agitator. GTW685BSLWS is the latest model and has a dual-action agitator- Powerful reversing wash action rotates your laundry for a thorough clean every time. Play Video: https://www.youtube.com/embed/tRtHk5hk8v4?rel=0 - GTW680BSJWS has an Infusor with recirculation pump. Loads are thoroughly saturated with this recirculation pump that moves water and detergent through clothes. Top-load washers with an Infusor will not have a traditional agitator. The Infusor replaces the agitator and is approximately 7 1/2" high and has a wide base (wash plate) that works alone or with the wash basket to provide different types of wash action. With an Infusor, the clothes stay near the wash plate. The mechanical action of the Infusor moves the clothes through the water and against the sides of the tub and down around the Infusor. Play Video: https://www.youtube.com/embed/LK-SW1TzyK8?rel=0 -
Both models offer "Bulky Items" cycle ideal for water-resistant, bedding and bulky items, such as large coats, mattress pads, and bath mats. Provides a Deep Fill/max fill wash water level. Also incorporates a Deep Fill rinse to effectively rinse bulky items and a low spin speed appropriate for these items. Any size comforter will wash properly as long as it fits below the balance ring of the washer tub and is not stuffed in the tub tightly. You should not experience the described odor problem. Both models feature a Basket Clean cycle. This Basket Clean cycle should be performed, at a minimum, once per month. This cycle will use more water, in addition to bleach, to control the rate at which soils and detergents may accumulate in your washer. Washer odors are usually caused by leaving the washer lid closed when not in use. This does not allow air to circulate and dry out the moisture remaining in the tub area. The air and moisture mixture becomes stagnant and creates an odor. When the washer is not in use, leaving the lid up/open for air circulation will help prevent odor. Keep in touch. We are always eager to help!
A:Answer62 minutes for heavy duty. There are different standard cycles depending on the type of load. My favorite casuals cycle is 38 minutes. I’m very happy with this machine.
A:AnswerHi Cbashir - Thanks for choosing GE! To wash in cold, select Temp: Tap Cold (Tap Cold uses incoming tap water, which can provide energy savings). For a Cold Rinse, make sure the light is off above Warm Rinse option. You can also view the Owner's Manual online at: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90586.PDF -Call us 1-800-626-2005 or visit our Contact Us page at GEAppliances.com: http://www.geappliances.com/ge/service-and-support/contact.htm - Keep in touch! SUE@GEA
A:AnswerHi need2bcln- Thanks for viewing! GTW685BSLWS is equipped with a dual-action agitator that provides powerful reversing wash action as it rotates your laundry for a thorough clean every time.
Play Video: https://www.youtube.com/embed/tRtHk5hk8v4?rel=0 - Also, loosen stubborn stains by soaking up to 2 hours with Auto Soak option. Play Video: https://www.youtube.com/embed/A8Nu7V8fUfY?rel=0 - And the Stain Removal Guide option cleans 5 of the most common stains with preprogrammed settings that modify any cycle to help remove blood, tomato, wine, dirt and grass. Choose "Sanitize with Oxi" cycle to remove 99.9% of bacteria with a dedicated cycle that uses an Oxi additive to boost your detergent’s cleaning power, while keeping fabrics looking and feeling their best. This washer is certainly comparable to your Profile Series with Auto Balance Suspension System. We hope you love these great features as much as we do. Keep in touch! SUE@GEA
A:AnswerHi Sheri- This is Sue at GE Appliances. The washer features Precise Fill (or Auto Load Sensing). Precise Fill allows the washer to determine the optimum water required to wash the items in the basket. Precise Fill senses the load during the water filling portion of the cycle to determine how much water is needed. It also features Deep Fill option. Customize your water-fill levels with just the touch of a button. Add a little extra or fill the tub to wash the way you want. Play Video: https://www.youtube.com/embed/CpfTCH8O-Ac?rel=0 - You'll also enjoy the Deep Rinse option. When selected, the deep rinse cycle ensure clothes are rinsed of soap residue and fabric softener. Play Video: https://www.youtube.com/embed/fbkVOdkZJ5E?rel=0 - Keep in touch!
A:AnswerHi Cholla - If you only have access to cold water you will need to keep the Temp option on Tap Cold. This setting allows water from the cold tap only. All other settings are a mixture of hot/cold water and would require both Hot and Cold water hook-ups. Thanks for choosing GE. Keep in touch at GEAppliances.com - Sue
A:AnswerHi Tay - Place Tide detergent pods in the bottom of the wash basket before adding clothes. Single-dose laundry packets should not be added to the dispenser drawer, as they will not dispense properly. For reference, see page 15 of the Owner's Manual at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90586-1.pdf - Thanks for choosing GE! Sue
A:AnswerHi Jack- Yes, you can change the water temperature setting during fill. Simply press the Temp pad and choose the desired water temperature. Thanks for choosing GE! Sue
A:AnswerHi Suzanne- Yes, the washer can be installed in an alcove or closet. Approximate Product Dimensions (WxHxD) (in.) 27 in x 46 in x 27 in. We suggest to view Clearance Requirements on page 20 of the Installation Guide at this link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90586.PDF - Keep in touch! SUE@GEA
A:AnswerHi Toni- Thanks for viewing our GE Series Washers! Our GE® 3.8 DOE cu. ft. capacity stainless steel basket GTW330ASKWW features Small, Regular, Large, and Super load size options (no PreciseFill option). This models does not offer the popular Deep Fill option. We also suggest to view our GE® 4.2 DOE cu. ft. stainless steel capacity washer GTW460ASJWW. It offers PreciseFill with the option of 4 water level selections. You can manually select your preferred load size for the desired water level (Small, Medium, Large, Super) or let the machine automatically sense the load and add the amount of water needed to ensure great cleaning results (PreciseFill). It is also offers Deep Fill option. Customize your water-fill levels with just the touch of a button. Add a little extra or fill the tub to wash the way you want. This is a popular feature we know you'll love. Play Video: https://www.youtube.com/embed/CpfTCH8O-Ac?rel=0 - Keep in touch. We are always glad to offer assistance. SUE@GEA
A:AnswerYes, I have a king and have no problem at all washing it in this tub. I will say that if it's really puffy you may notice it is more wrinkled, but once I put it into the dryer it came out just fine. Also, I wouldn't add too much soap or you may need the extra rinse.
A:AnswerHi Mia- GE GTW685BSLWS does not have a steam cycle. It offers "Sanitize with Oxi". Remove 99.9% of bacteria with a dedicated cycle that uses an Oxi additive to boost your detergent’s cleaning power, while keeping fabrics looking and feeling their best. Keep in touch! Sue
A:AnswerHi Hunter- Clicks, water flowing, gear sounds followed by pauses, and electric hum sounds are all part of the normal wash cycle. At the beginning of the cycle, the lid will lock, creating a clicking noise. The basket will then spin up and coast down several times to sense the load size. See TOP LOAD WASHER NORMAL SOUNDS: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23061 - Also view TOP LOAD WASHER WALKING OR VIBRATING: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17445 - Keep in touch at 1-800-626-2005 or GEAppliances.com - SUE@GEA
A:AnswerHi Gja- Thanks for choosing our GE® Washer GTW685BPLDG! While a floor tray is not required it is recommended. A floor tray protects your floor from scuffs, spills and overflows. Ideal for 2nd floor laundry rooms. UNIVERSAL WASHING MACHINE FLOOR TRAY - METALLIC CARBON, LOW PROFILE PM7X3. Purchase online: https://www.geapplianceparts.com/store/parts/spec/PM7X3 - Marching Dryer: GTD65EBPLDG Electric / GTD65GBPLDG Gas - Enjoy! SUE@GEA
A:AnswerHi - Thanks for choosing our GE! The Hot and Cold Fill Hoses are not included with the washer. Check out page 19 of the Installation Instructions: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90586.PDF - We recommend PM14X10002- 4 ft. Rubber Water Supply Hoses or PM14X10005- 4 ft Braided Metal Water Supply Hoses. Order online at GEApplianceParts.com. Enjoy! SUE@GEA
