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Hi there, and thanks for taking the time to reach out to us. We truly hate to hear you had an issue with the agitator falling off; we know that would be truly concerning. We would recommend contacting our service department at 1-800-432-2737 for assistance. We would not advise using the washer without the agitator, both because that would likely result in a poor wash performance and because that has not been tested for safety and reliability. We regret any inconvenience this may cause, but are confident the service technician will be able to help resolve. If you have any other questions or concerns, we're always glad to help. Best wishes! -Sarah@GEA
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