“Is the surface supposed to be so hot when the oven is on?”
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Do not block the the burner on the stove that lets the heat out.
Sorry, there was a problem. Please try again later.Hi Jean, thanks for bringing this concern to our attention. We're sorry your cooktop is heating up so much when your oven is on. We know how worrisome this must be and we're happy to help. Make sure the oven vent is not misplaced or covered. The vent is located under the control panel on the backsplash so ensure that no pots, tea kettles, etc. are blocking the vent. Next, you can try disconnecting power to the unit for 2-3 minutes to reset the controls. If problems persist, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We're wishing you the best. - Guy@GEA
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