“Our oven is working but on the display it reads PRE, it won’t change over to the actual temperature. Is there a way to restart some how? Or do we need to call a technician?”
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It just means it’s pre-heating. Set temperature ahead of hitting start button. No need for service.
Sorry, there was a problem. Please try again later.Hi Depalo - Thanks for reaching out to us. When preheating, the oven's temperature display will show "100F" or "PrE" for preheat. 100° F is the lowest temperature shown in the display. The display will not change until the oven temperature, sensed by the oven sensor (located in the back of the oven), is 100 degrees F or greater. We suggest to make sure the oven is actually heating. On new gas range installations, make sure the range’s main gas regulator on the range is set in the ON position. They are all shipped with the regulator in the ON position but, if jarred or bumped during installation, it can spring back to the OFF position. This on/off lever on the regulator may not be apparent, so service may have to reset the lever. Burners will still work with the valve off, but the oven will not. See GAS RANGE - OVEN DOES NOT HEAT, BUT THE BURNERS HEAT: https://products.geappliances.com/appliance/gea-support-search-content?contentId=38007 - Also, view page 25 of the Owner's Manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000316-1.pdf - You can reset the electronics by turning off power at the home circuit breaker for 30 seconds or so. If you need further assistance, please schedule an appointment online at GEAppliances.com/service or call 1-800-GECares (1-800-432-2737). We hope this is helpful. Keep in touch! Sue
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