“Hi, I can still see the liquid detergent in the smart dispenser tank showing even after many cycles of washing using the smart dispenser on at more setting. Does this mean that the smart dispenser is not dispensing the detergent out? How to fix this?”
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Hi Bluebell - Thanks for reaching out to us regarding SmartDispense. We can certainly understand your concern. The detergent amount selection on the control panel will default to AUTO when first powering up the washing machine. When AUTO is selected, the amount of detergent needed for each laundry load will automatically be determined based on the size of the load the machine senses. The SmartDispense feature can be disabled by pressing the Detergent Dispense button until OFF is selected. Check to make sure it is On. Also, not all cycles will allow the use of the SmartDispense feature. If the light is illuminated below the Off position and pressing the Detergent Dispense button results in a beeping tone, then Smart Dispense is not allowed for the cycle that has been selected. Detergent will need to be added directly to the wash basket for these cycles. A qualified GE service technician may be required for an accurate diagnosis. To schedule service online, visit us at GEAppliances.com or call 1.800.GE.CARES (800.432.2737). Please have your serial number and your model number available when calling for service. We apologize for any inconvenience this has caused. Keep in touch! Sue
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