“My oven is brand new. When I turn it on I notice flames inside the oven under the plate at the bottom but coming up through the vent holes a couple of inches. Is this normal?”
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Hi! Thanks for asking, we can understand wanting to check on this. In this case, we'd recommend reaching out to your installer to make sure that all of the connections are properly made and that the unit has been hooked up properly. If you continue to have issues after having the installation checked, we'd recommend reaching out to service. Hope this helps! Best wishes. -Michael@GEA
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