“What can I do if no more water is collected when turning it on; the filter is clean and the machine sounds normal.”
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Sounds like either the device is not set to a low enough level, the humidity in the room is already very low or the room is too big for the device to handle. Just guessing here. If none of these apply I would contact GE to troubleshoot.
Sorry, there was a problem. Please try again later.Hi there - we're sorry to hear that your dehumidifier is not working as expected. The unit not collecting water should not be considered normal, and we recommend resetting the dehumidifier by disconnecting power to the unit for 30 seconds and re-connecting the power. Then, set the control settings and see if the unit operates properly. Please also make sure that the bucket is installed properly in the unit. -- If the unit is still not collecting water, we recommend referring to your warranty on page 11 of your owner's manual for the best next steps. -- You can also reach out to us on social media if we can assist you further. Have a great one. - Pablo@GEA
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