A:AnswerHi there - Great question! The min/max window opening widths are 20" and 46". Additional measurements can be found on page 11 in the Installation Instructions here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-5000439-2.pdf We hope this helps. Feel free to message us on social media if any other questions come up. Thanks for checking! -Mikayla@GEA
A:AnswerGood day,
Oh no! We're so sorry to hear that your portable AC is not cooling properly and the coils are freezing. We understand how aggravating that must be. If your portable air conditioner is not cooling properly, first make sure it is sized properly to the room. Oversizing a unit will cause it to turn off too soon while undersizing a unit will prevent it from keeping the entire room cool enough. Clean the filter. We recommend that the filter be cleaned once a week if possible.
Confirm there is ample space around the unit, and that there is nothing obstructing the air flow around the intake. Check your owner's manual for space requirements.
Verify your unit is in Cool mode.
Check your set temperature and make sure it is set at a cooler temperature than your room temperature.
Make sure there is no obstruction in the exhaust hose and the hose is not kinked or overly bent.
Do not exceed the recommended hose length of 5 feet. These tips can also help resolve the freezing coils. If you have determined that none of these tips will resolve your issue, then you may need to consider scheduling service. You can schedule an appointment by calling 1-800-432-2737. Hope this helps! Mike@GEA
A:AnswerGood day,
We appreciate your interest in this amazing portable air conditioner! This is a good question! The window panel can extend from 20" - 46". There is not an extension kit available. Hope this helps. Have a great day! Mike@GEA
A:AnswerHey there,
Thanks so much for reaching out. Good question! The window kit can fin an opening from 20" - 46". There is no extension available for a 59" opening. We do apologize for this inconvenience. Best wishes! Mike@GEA
A:AnswerHello Bjam,
Thanks for contacting us! We're sorry to hear about your air conditioner not functioning properly. We'd be glad to help you with a few troubleshooting tips. We found that if a unit is not cooling, it could be that the room is very hot and humid. If this is the case, the unit may take longer than usual to cool the room. We also suggest making sure the appliance is on the correct setting. The mode should be "Cool", and the fan should be on "High". We also suggest making sure doors and windows are not opened, and there is nothing blocking the airflow. If these troubleshooting tips don't work, you may need someone to ensure it was installed correctly.
We hope this information helps, and if there are anymore questions please contact us. Thank you for your time, and have a great day!
-Sylvia@GEA
A:AnswerHello Portableac,
Great question! We first want to thank you for your interest in GE Appliances. We'd be happy to help you with this portable air conditioner. We apologize for this information being difficult to find, and understand how frustrating it can be adjusting to a new appliance. We found that for this air conditioner, there is no need to add water. There is an internal water tank on this model that will fill with condensation, and will need to be emptied occasionally. Other than this procedure, we do not recommend the air conditioner being placed in any wet areas, nor do we suggest using liquid sprays to clean the unit. We have provided links below for more information on the water tank, and regular maintenance for this model air conditioner:
(Page 7 and 8)
https://files.bbystatic.com/1N8bHin0%2FZSA%2FLsdoYIGpg%3D%3D/B54C1184-DEC4-48A9-98BA-C23290D37094.pdf
We hope this information is helpful. If there are any more questions, please contact us using our website or social media. Have a great day!
-Sylvia@GEA
A:AnswerHello CJ - What an excellent question! We'll be happy to look into this for you.
Model APCA14YZBW does a dehumidification mode labeled as Dry. In this mode, a fan setting can not be set. We hope this helps. Have a happy Thanksgiving! - John@GEA
A:AnswerHi DJ123- Thanks for reaching out to us regarding your portable air conditioner Model APCA14YZBW. We are sorry to hear it is not cooling enough and apologize for any inconvenience this has caused. This model is designed to cool rooms up to 550 sq. ft. Maintain a minimum 30” clearance around the air conditioner to not block airflow. Close the doors and windows to the room being
cooled to prevent cooled air from escaping. For maximum cooling, press the MODE pad until the COOL indicator light is lit. Press the FAN pad to set HIGH fan speed then press + or - to set the desired temperature between 61°F and 89°F in 1°F increments. The temperature control is used to maintain the room temperature. The compressor will cycle on and off to keep the room at the set level of comfort. Set the temperature control at a lower number and the indoor air will become cooler. Here's the link to the Use and Care Guide (Troubleshooting Tips page 13): https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-5000439-1.pdf - We hope this is helpful. If you have any additional questions, don’t hesitate to ask. We are also happy to help at GEAppliances.com. Sue
A:AnswerHi walbatross - Thanks for choosing GE Model APCA14YZBW! These units have a 5' exhaust vent hose with a 5” inch diameter. If you have any additional questions, don’t hesitate to ask. We are also happy to help at GEAppliances.com! Sue
A:AnswerHi Sanders5555 - Thanks for choosing GE Model # APCA14YZBW. We are sorry to hear of your disappointment. The product was modified to remove the foam strips. However, the manual was not properly updated. The foam strips are no longer needed or included. Also, there may be a small screw included. This is no longer needed. We apologize for any confusion or inconvenience this has caused. If you have any additional questions, do not hesitate to ask, we are happy to help at GEAppliances.com! Sue
A:AnswerHello Nick - Thank you for reaching out about this excellent air conditioner. We would not have an adapter available for the exhaust hose and recommend visiting a local hardware store for additional options. Thanks! - JB
A:AnswerHi Axle - Thanks for viewing GE! Model APCA14YZBW is equipped with a 6 ft. long power cord. Also, the length of exhaust hose is 5 ft. If you have any additional questions, do not hesitate to ask, we are also happy to help at GEAppliances.com! Sue
A:AnswerHi Judy. Thanks for reaching out! The window panel can be installed in a window with a minimum 20” (55.88 cm) to a maximum 46” (121.92 cm) opening. We hope that this helps! Stay safe.
A:AnswerHi - Thanks for considering GE Model APCA14YZBW! Yes, the air conditioning process is basically moving warm humid air outside so the hoses are designed primarily to move heat and humidity from a room. These units are sold with a 5' exhaust vent hose with a 5” inch diameter. Operating the unit without an exhaust vent will not allow heat and humidity to be removed from the room. The unit will not function properly without an exhaust vent. If you have any additional questions, do not hesitate to ask, we are also happy to help at GEAppliances.com! Sue
A:AnswerHi Danielle - Thanks for reaching out to us and for choosing GE Model APCA14YZBW! The temperature control is used to maintain the room
temperature. The compressor will cycle on and off to keep the room at the set level of comfort. For reference, we suggest viewing page 5 of the Use and Care Manual at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-5000439-1.pdf - If you have any additional questions, do not hesitate to ask, we are happy to help at GEAppliances.com! Sue
A:AnswerHi Steven - Thanks for considering GE Model APCA14YZBW! Yes, the air conditioner can be used with a casement window. We suggest viewing page of the Installation Guide at the following link for details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-5000439-1.pdf - Keep in touch at GEAppliances.com. Sue
A:AnswerHi - Thanks for viewing GE Model APCA14YZBW! This model has Auto Evaporation Technology so evaporates the water under most room conditions with no bucket to empty. If you have any additional questions, do not hesitate to ask, we are also happy to help at GEAppliances.com! Sue