Questions & Answers

Q: QuestionIs this smudge proof

Asked 5 years ago by JoAnn.

• A:Answer Hi JoAnn, thanks for reaching out to us and for your patience. We truly appreciate you considering this fantastic double oven convection range for your home and are happy to answer this question for you! Good news! This range offers you a beautiful Fingerprint Resistant Black Stainless finish. The Black Stainless combines a glossy, bold black hue and the contemporary brushed metal appearance of stainless steel, to add sleekness and originality. It wipes clean in seconds, remaining free from smudges, but full of character! Please feel free to reach back out to us if you have any additional questions or would like to learn more about the many fantastic features that this range has to offer. We are always happy to help! -Eliza@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionWill the glide rack, part # WB48X20862, fit in the upper oven.

Asked 5 years ago by Patfromme.

• A:Answer Hello PatfromMaine, Thank you for reaching out. We're happy to answer your question. We have found that this glide rack will fit this oven. Hope this helps. Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionCan you pull the divider out between the upper and lower oven to use it as 1 large oven ?

Asked 5 years ago by Anonymous.

This question was asked about the related product: GE Profile - 6.8 Cu. Ft. Self-Cleaning Freestanding Double Oven Gas Convection Range

• A:Answer Nope. They are two completely independent ovens

  Answered 5 years ago by DthirdrockVerified Purchase

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Q: QuestionPower surge disable controls Is there a reset button. Christmas Day and oven won’t work!

Asked 5 years ago by Jobanana.

This question was asked about the related product: GE Profile - 6.8 Cu. Ft. Self-Cleaning Freestanding Double Oven Gas Convection Range

• A:Answer Hello Jobanana, We appreciate you reaching out. We're terribly sorry to hear that a power surge disabled your controls. We know how frustrating that must be. We would recommend you to try replacing the fuse or resetting the breaker. If that does not resolve the issue, please consider scheduling service. You can schedule an appointment by calling 1-800-432-2737. If you have any other questions, please feel free to reach out to us via social media or through our Contact Us page. We hope this helps. Best wishes. Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionDoes this have a broiler in one or both ovens? Top or bottom broiler? Can the two ovens become one large one?

Asked 5 years ago by WaterGirl.

This question was asked about the related product: GE Profile - 6.8 Cu. Ft. Self-Cleaning Freestanding Double Oven Gas Convection Range

• A:Answer There is a broiler on the bottom and the ovens cannot become one big one.

  Answered 5 years ago by AnonymousVerified Purchase

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Q: Questionlike my oven. My clock does not work, I hold the button for 3 seconds.it does not work. The oven is new. Is it broken or am I doing something wrong?

Asked 5 years ago by caron.

This question was asked about the related product: GE - Profile Series 6.8 Cu. Ft. Self-Cleaning Freestanding Double Oven Gas Convection Range

• A:Answer Had same problem went here https://m.youtube.com/watch?v=xQ4SRVYEFs8

  Answered 5 years ago by Onyxjet

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Q: QuestionI ordered a gas range and paid for service people from Best Buy to install LP conversion kit but on the website it says, We’re sorry. Installation services for this item are currently unavailable for 02767. What does this mean???

Asked 5 years ago by Dianne.

This question was asked about the related product: GE Profile - 6.8 Cu. Ft. Self-Cleaning Freestanding Double Oven Gas Convection Range

Q: QuestionAre there any plans to offer this model in slate?

Asked 5 years ago by JK.

Q: QuestionAre the burner knobs metal or plastic?

Asked 5 years ago by Doug.

This question was asked about the related product: GE Profile - 6.8 Cu. Ft. Self-Cleaning Freestanding Double Oven Gas Convection Range

• A:Answer Hi Doug - Thanks for viewing GE Profile Model PGB960SEJSS! The range has stainless steel control knobs. If you have any additional questions, don’t hesitate to ask. We are also happy to help at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhat is the warranty? How long?

Asked 5 years ago by Sue.

This question was asked about the related product: GE Profile - 6.8 Cu. Ft. Self-Cleaning Freestanding Double Oven Gas Convection Range

• A:Answer Hi Sue - Thanks for viewing GE Profile Model PGB960SEJSS! The range comes with a Limited 1-year entire appliance warranty. See written warranty for full details (page 7): https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-85223-2.pdf - GE Appliances Repair is well equipped to take full and comprehensive care of your appliances. Conveniently schedule service online at https://www.geappliances.com/ge/service-and-support/service.htm or call GE Appliance Service at 1-800-GECares (1-800-432-2737); Monday – Friday: 7 a.m. – 10 p.m. ET; Saturday – Sunday: 8 a.m. – 6 p.m. ET. If you have any additional questions, do not hesitate to ask, we are happy to help at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs this model fingerprint resistant?

Asked 5 years ago by Anonymous.

• A:Answer Hello and thank you for the excellent question. Yes, our black stainless finish is fingerprint resistant. Let us know if you have any more questions. - JB

  Answered 5 years ago by GE Answers

  
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Q: QuestionDoes this oven when converted to LP Gas need to be vented? Will a over the counter microwave with a fan work?

Asked 6 years ago by 2020.

This question was asked about the related product: GE Profile - 6.8 Cu. Ft. Self-Cleaning Freestanding Double Oven Gas Convection Range

• A:Answer Hi - Thanks for considering Model PGB960SEJSS! Most range or cooktop models (Natural/LP Gas or Electric), including PGB960SEJSS, do not require a ventilation system or have a CFM requirement; however, we recommend checking the local residential codes in your area to see if one is required. All GE and GE Profile over-the-range microwaves can be installed above this range. Check out the following models: GE Profile™ 1.7 Cu. Ft. Convection Over-the-Range Microwave Oven PVM9179SKSS; GE Profile™ 2.1 Cu. Ft. Over-the-Range Sensor Microwave Oven PVM9005SJSS, GE Profile™ 2.1 Cu. Ft. Over-the-Range Sensor Microwave Oven PVM9215SKSS. Keep in touch at GEAppliances.com. Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionHow do I use the steam self cleaning convection oven

Asked 6 years ago by Anonymous.

This question was asked about the related product: GE Profile - 6.8 Cu. Ft. Self-Cleaning Freestanding Double Oven Gas Convection Range

• A:Answer Hi - Thanks for choosing GE! We are happy. Wipe excess grease and soils from the oven. Pour one cup of water onto the bottom of the oven. Press the Clean pad twice (Steam Clean), then press Start. You'll find the complete instructions for programming the steam clean cycle on page 22 of the Owner's Manual at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-85223-2.pdf - Keep in touch at GEAppliances.com - Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionDoes it come with an LP conversion kit and are the BTUs different for LP, if so what are they by burners?

Asked 7 years ago by norreheneg.

This question was asked about the related product: GE Profile - 6.8 Cu. Ft. Self-Cleaning Freestanding Double Oven Gas Convection Range

• A:Answer Hi norreheneg- Yes, the LP Conversion Kit is included. Top Burner BTU Rating - LP (000's BTU's): (1) 18.0; (1) 5.0; (1) 18.0; (1) 9.5; (1) 8.0. Bake/Broiler BTU Rating - LP (000's BTU's): 10.0 / 10.0 - Upper; 13.5 / 0.0 - Lower. Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionDoes this range (PGB960SEJSS)have an enamel cooktop?

Asked 7 years ago by wkmarsh.

This question was asked about the related product: GE Profile - 6.8 Cu. Ft. Self-Cleaning Freestanding Double Oven Gas Convection Range

• A:Answer Yes, the cooktop on this model is porcelain enamel.

  Answered 7 years ago by CommunityAnswer

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Q: Questionare burners sealed?

Asked 7 years ago by Anonymous.

This question was asked about the related product: GE - Profile Series 6.8 Cu. Ft. Self-Cleaning Freestanding Double Oven Gas Convection Range

• A:Answer Hi - Yes, the range is equipped with sealed cooktop burners. Also, a large, continuous cooking surface gives you extra room for pots and pans of all sizes and lets cookware move easily from burner to burner. Play Video: https://www.youtube.com/embed/leUJdgq1uyM?rel=0 - You may want to pair with GE Profile™ Series 1.7 Cu. Ft. Convection Over-the-Range Microwave Oven PVM9179EKES equipped with cooktop lighting and 300-CFM venting system to remove smoke, steam and odors. Learn more about our Slate Appliances: https://www.geappliances.com/ge/slate-appliances.htm - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionDose this this double ovoen have a broiler in both ovens ?

Asked 8 years ago by Jewly.

This question was asked about the related product: GE Profile - 6.8 Cu. Ft. Self-Cleaning Freestanding Double Oven Gas Convection Range

• A:Answer There is only a single broiler.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionFrom reading the specs, it looks like only the top oven is convection. Is this correct? Are both ovens self-cleaning?

Asked 8 years ago by mamamia.

This question was asked about the related product: GE Profile - 6.8 Cu. Ft. Self-Cleaning Freestanding Double Oven Gas Convection Range

• A:Answer Only the bottom unit is a convection oven. Both units have a self-clean setting.

  Answered 8 years ago by JustinVerified Purchase

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Q: QuestionWhat is the width please

Asked 8 years ago by Felicia.

This question was asked about the related product: GE - Profile Series 6.8 Cu. Ft. Self-Cleaning Freestanding Double Oven Gas Convection Range

• A:Answer Hi Felicia- Thanks for viewing our GE Profile™ Series 30" Free-Standing Gas Double Oven Convection Range PGB960EEJES! The range is approximately 30" wide. We suggest to view the Quick Specs at the following link for more details including cabinet cutout dimensions: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PGB960EEJ_c2.pdf - Also, to learn more about our smudge-proof Slate finish visit: http://www.geappliances.com/ge/slate-appliances.htm - Keep in touch! SUE@GEA

  Answered 8 years ago by GE Answers

  
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