Questions & Answers

Q: QuestionCan I control each outlet on the Cync Outdoor Smart Plug individually?

• A:Answer Yes, the Cync Outdoor Smart Plug allows you to schedule and control each socket individually or grouped together.

Q: QuestionWhat is the amperage rating of this outdoor smart plug?

• A:Answer This outdoor smart plug has an amperage rating of 15 amperes.

Q: QuestionIs the Cync Outdoor Smart Plug designed for outdoor use?

• A:Answer Yes, it is designed for outdoor use with weatherproof outlet covers and 3-prong plug compatibility.

Q: QuestionCan I use voice commands to control the Cync Outdoor Smart Plug?

• A:Answer Yes, you can control the plug with your voice by pairing it with a Google Assistant or Amazon Alexa device.

Q: QuestionHow can I simplify the control of my outdoor lights and devices?

• A:Answer You can simplify the control of your outdoor lights and devices by adding the Cync Outdoor Smart Plug to your exterior outlets, plugging in your lights and devices, and using the Cync App to activate and control them from anywhere.

Q: QuestionWill this plug with a 5g Iphone?

Asked 3 years ago by Renae.

• A:Answer Thank you for reaching out Renae! This plug will work with iPhones using iOS 14.0 or later. This device will only connect to 2.4ghz Wi-Fi networks and will not detect or connect to 5g only Wi-Fi networks. Feel free to contact us at 1-844-302-2943 if you have any additional questions. -Cync Support Team

  Answered 3 years ago by Cync Support

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Q: QuestionCan I program it to automatically turn off at a certain time on the app?

Asked 3 years ago by Tim.

• A:Answer Yes! We had it set up for Christmas lights to turn on at 6 PM and turn off at 11 PM. It worked great.

  Answered 3 years ago by DanaMVerified Purchase

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Q: Questionis there live customer support if needed? Ive bought two other devices that were impossible to connect with. The first one worked great initially but after I switched to a new phone it wouldn't find my router. Neither of my previous devices had any live h

Asked 4 years ago by dtmaine.

• A:Answer Cync has unbelievable customer support. A company technician walked me through the installation of four indoor smart plugs and helped link them to Alexa. After this experience I wouldn't buy any other plugs other than Cync.

  Answered 3 years ago by PhilVerified Purchase

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Q: QuestionDo the smart plug sockets work independently?

Asked 4 years ago by Bob.

• A:Answer Yes. Once you setup each plug, give them a name to help you remember which outlet is which ("outdoor left" & "outdoor right")

  Answered 3 years ago by Trip1eGo1dVerified Purchase

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Q: QuestionI need to run a pump for 1 minute every 10 minutes. Will this work?

Asked 7 months ago by Noone.

• A:Answer Hello - Thank you for this excellent question! Cync Outdoor Smart Plugs do offer a scheduling feature. However, creating schedules based on the parameters you are looking for would exceed the maximum amount of schedules that can be created per device in the Cync app. If you have any additional questions, please contact us directly at 1-844-302-2943 and a member of our support team will gladly assist. -Cync Support

  Answered 7 months ago by Cync Support

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Q: QuestionWill I also be able to adjust light brightness?

Asked 10 months ago by Oliver.

• A:Answer Hello Oliver - Thank you for this fantastic question! Cync Outdoor Smart Plugs do not offer a dimming function and can only turn devices on and off. If you have any additional questions, please contact us directly at 1-844-302-2943 and a member of our support team will be happy to assist. -Cync Support

  Answered 10 months ago by Cync Support

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Q: QuestionWill it work with pool heater? To schedule it on at 5am and off at 11am?

Asked 11 months ago by Riley.

• A:Answer Yes, if the pool heater is always plugged in and switched on

  Answered 11 months ago by BrandonVerified Purchase

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Q: QuestionHow long is the cord?

Asked 1 year ago by Limon.

• A:Answer Hello Limon, thank you for your interest in the Cync Outdoor Plug. The cord measures at 5.9in or 150mm. All the best! -Cync Support

  Answered 1 year ago by Cync Support

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Q: QuestionIs this compatible with Philips hue bridge?

Asked 2 years ago by Ecal.

• A:Answer Hello! Thank you for this great question. No, currently the Cync app is only compatible with Cync or C by GE devices. However, you can link your Cync account to Google or Alexa for voice control, which enables you to control Cync or C by GE devices alongside products from other smart home brands. Please feel free to reach out to us directly by calling 1-844-302-2943 to learn more. -Cync Support

  Answered 2 years ago by Cync Support

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Q: QuestionIf the electricity goes out will the device reconnect automatically to the wifi when the power is restored?

Asked 3 years ago by Deb.

• A:Answer Mine did when our power went out.

  Answered 3 years ago by ElizabethVerified Purchase

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Q: QuestionHI, WE GO TO Texas IN THE WINTER AND WILL LEAVE ELECT BIKE BACK IN Mn. WE WERE TOLD TO CHARGE BATTERY EVERY MONTH, can we use this Smart Plug and plug in charger in MN----- and FROM Tx. turn on, charge for 2 hours then turn off for a month then repeat?

Asked 3 years ago by Ron.

• A:Answer I would think so because you can control it from your phone if you have google on it.

  Answered 3 years ago by ElizabethVerified Purchase

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Q: QuestionIs the plug on this device flat? Is it angled? Thanks.

Asked 3 years ago by MikeS.

• A:Answer Flat

  Answered 2 years ago by BradVerified Purchase

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Q: QuestionWill this work for a window AC unit?

Asked 3 years ago by Kayla.

• A:Answer Depends on the current demand of the ac unit, this outlet supports max. 120 VAC / 60 HZ / 15 A 1800 WATTS

  Answered 2 years ago by EdgarBVerified Purchase

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Q: QuestionDo you have to have google or Alexa or can it be used with your I phone?

Asked 3 years ago by Consumer.

• A:Answer All you need is the Cync app, no extras if you don't want...

  Answered 3 years ago by Trip1eGo1dVerified Purchase

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