Questions & Answers

Q: QuestionI just bought a GE 27" wall oven- JKS3000SS. I am having trouble finding a microwave to match. I have a counter top microwave that is installed above the oven. I will need a trim kit also. Any recommendations?

Asked 5 years ago by Anonymous.

• A:Answer Hi - Thanks for choosing GE® 27" Smart Built-In Single Wall Oven Model #: JKS3000SNSS and welcome to the family! We are sorry to hear you are having trouble finding a microwave. The matching model is GE Profile™ 2.2 Cu. Ft. Built-In Sensor Microwave Oven Model #:PEB7227ANDD. The matching 27" Trim Kit JX7227SLSS (Stainless steel) is sold separately. This is our "stainless" model, meaning that it is the model that is paired with other stainless appliances. The door and control is the same dark gray (Dark Dorian) used on the stainless oven door and control panel, as well as the accents and case sides on other stainless appliances. View an illustration at: https://products.geappliances.com/appliance/gea-support-search-content?contentId=36888 - We suggest viewing the Specifications document at the following link for all product and cabinet dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEB7227ANDD_C2_18.pdf - If you have any additional questions, do not hesitate to ask, we are also happy to help at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionI have a GE space maker 2. model number J EM 25GV 002 with trim kit. Is there a replacement for this??the full size of the micro is 10 1/2" x 23 3/4" 12 1/2 deep the size of the of the opening with out trim kit is 14 7/8 x 24 3/4 x 15 3/4 deep. options?

Asked 5 years ago by taykol.

• A:Answer Hello taykol - Thank you for reaching out about your microwave needs. We recommend taking a look at microwave model PEM31DFBB. It has very similar cutout requirements to your current unit. Keep in touch! - JB

  Answered 5 years ago by GE Answers

  
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Q: Questionis there a stainless steel built in model available???? I see the PEB7227, but don't like the black look against the stainless steel trim. (rest of the kitchen is Stainless Steel). IF not why not? already upset I have to replace my PEB 7227 after 18 month

Asked 5 years ago by terrygene.

• A:Answer Hi terrygeneleftridge - Thanks for reaching out to us. We are sorry to hear your GE Model PEB7227 is no longer working and apologize for any inconvenience this has caused. We suggest contacting us at https://www.geappliances.com/ge/service-and-support/contact.htm for review. Also, we offer GE Profile™ 2.2 Cu. Ft. Built-In Sensor Microwave Oven Model #:PEB7227ANDD (dark gray). This is our "stainless" model, meaning that it is the model that is paired with other stainless appliances. The door and control is the same dark gray (Dark Dorian) used on the stainless oven door and control panel, as well as the accents and case sides on other stainless appliances. Take a look at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=36888 - This model is compatible with 27" Trim Kit JX7227SLSS Stainless / 30 Trim Kit JX7230SLSS Stainless (sold separately). We suggest viewing the Quick Specs document at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEB7227ANDD_C2_18.pdf - We're glad to have you in the family. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: Questiondoes ge make a microwave that has a button for melt or soften?

Asked 5 years ago by Anonymous.

• A:Answer Hi - Thanks for considering GE! Yes, Model # PES7227SLSS has a Melt/Soften touch pad. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhat is the Dimensions of the microwave

Asked 5 years ago by Elliot.

• A:Answer Hi Elliot - Thanks for viewing GE Model PES7227SLSS! Product dimensions are as follows: 14"H x 24 1/8"W x 19 3/4"D. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionWe need to replace our GE microwave profile. Trying to get the same one. It's a built in. The opening is 28" wide. 18" tall. Trim kit options are 27" or 30" which should I buy?

Asked 5 years ago by Annie.

This question was asked about the related product: GE Profile - 2.2 Cu. Ft. Microwave - White on White

• A:Answer Hi Annie - We certainly appreciate your loyalty! The current model is GE Profile™ 2.2 Cu. Ft. Built-In Sensor Microwave Oven PEB7227DLWW. This model is compatible with GE® Required 27" Built-In Trim Kit JX7227DLWW and GE® Required 30" Built-In Trim Kit JX7230DLWW. Choose the appropriate kit based on the overall cabinet width. We suggest viewing the Specifications document at the following link for all product and cabinet cutout dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEB7227DL_R2_17.pdf - We currently do not offer a trim kit that accommodates a 28" x 18" cutout. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionI am replacing a model je1860sh04 that currently is in a trim kit. The new microwave pes7227slss appears to have the same size except height. What the exact height of the door on the new one? The opening gonna my current trim kit is 24" x 13 ".

Asked 5 years ago by Willisk.

• A:Answer Hi Willisk - We certainly appreciate your loyalty! GE Profile™ 2.2 Cu. Ft. Countertop Sensor Microwave Oven PES7227SLSS is designed for use on a countertop. This model is not compatible with a trim kit. We suggest GE Profile™ 2.2 Cu. Ft. Built-In Sensor Microwave Oven PEB7227ANDD. Trim Kits are not interchangeable. This model is compatible with GE® Required 27" Built-In Trim Kit JX7227SLSS and GE® Required 30" Built-In Trim Kit JX7230SLSS. We suggest viewing the Specifications document at the following link for product and cabinet cutout dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEB7227ANDD_C2_18.pdf - Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionI am replacing model JE2160SF01 with PEB7227SLSS. Will the trim kit that we have on the older model fit the newer model? It sure would be nice to save some money! The trim kits are expensive! Thank you.

Asked 5 years ago by Gracie.

• A:Answer Hi Gracie - We certainly appreciate your loyalty. The built-in trim kits are not interchangeable. A trim kit consists of the trim frame, as well as ducts that encase and attach to the microwave inside the cabinet cut-out. It is very important to only use the trim kit designed for that model. We apologize for any inconvenience and expense this causes. PEB7227SLSS is compatible with GE® Required 27" Built-In Trim Kit JX7227SLSS and GE® Required 30" Built-In Trim Kit JX7230SLSS. We love having you in the family. Keep in touch at GEAppliances.com for all your appliance needs. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionCan this model (PES7227SLSS) be used as a built in? And if so, which trim kit should I purchase?

Asked 5 years ago by Angel.

• A:Answer Hi Angel - Model PES7227SLSS is not compatible with a trim kit. We suggest GE Profile™ 2.2 Cu. Ft. Built-In Sensor Microwave Oven PEB7227ANDD (Dark Gray). This model is compatible with GE® Required 27" Built-In Trim Kit JX7227SLSS and GE® Required 30" Built-In Trim Kit JX7230SLSS (sold separately). This is the model commonly paired with other GE and GE Profile stainless steel appliances. Thanks for choosing GE! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionHi! I’m replacing my 2009 GE Profile over the range microwave model #JVM1740SM1SS with the GE JVM6175SKSS both in stainless. My concern is the clock light color. My stove has the green clock light and I want my microwave to have the same. How to tell??

Asked 5 years ago by Momof3.

This question was asked about the related product: GE Profile - 2.2 Cu. Ft. Microwave - Black on Black

• A:Answer Hi Momof3- Thanks for choosing GE. We certainly appreciate your loyalty! Starting August 2017, all models have white LED (green prior to Aug. 2017). If interested, you can turn the clock display off on the microwave. Simply hold the Display On/Off pad for 3 seconds. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionThis refers to answer left by Benny B 3 weeks ago for install of non-approved microwave for purpose of built-in installation: Benny did the finish match; did oven properly fit opening of trim kit; any problem with fit or installation? Can you post photos?

Asked 5 years ago by RahRah.

Q: QuestionMy built-in GE 2.2 SS microwave bottom is rusting out. PEB7227 does not come in SS, only black SS. Purchased the PES7227 and was hoping to make it fit - no luck. Where can I find a 2.2 SS MW & matching trim?

Asked 5 years ago by Rocky.

• A:Answer Hi Rocky - Thanks for reaching out to us regarding your GE microwave. We are sorry to hear the bottom is rusting and apologize for any inconvenience this has caused. We suggest GE Profile™ 2.2 Cu. Ft. Built-In Sensor Microwave Oven PEB7227ANDD (Dark Gray). This model is compatible with GE® Required 27" Built-In Trim Kit JX7227SLSS (stainless) and GE® Required 30" Built-In Trim Kit JX7230SLSS (stainless). This is our "stainless" model, meaning that it is the model that is paired with other stainless appliances. The door and control is the same dark gray (Dark Dorian) used on the stainless oven door and control panel, as well as the accents and case sides on other stainless appliances. We certainly appreciate your loyalty! Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs the electrical plug a 3 prong FLAT or typical 3 prong plug?

Asked 5 years ago by Debbie.

• A:Answer It is a typical 3 prong plug.

  Answered 5 years ago by Beck

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Q: QuestionDoes the model PES 7227 have ability to turn turntable off

Asked 5 years ago by Cathy.

• A:Answer Hello Cathy - Thank you for your interest; we are happy to help! The microwave model PES7227SLSS does not have the turntable on/off feature. Thanks for checking. Olga

  Answered 5 years ago by GE Answers

  
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Q: QuestionI have a microwave model PEB7226SF2SS that is broken less than 2 years of usage. Can I buy another microwave that is not a GE one that fits with this trim? And after reading so many comments about this microwave breaking, why hasn't GE addressed this?

Asked 6 years ago by NotaGEfan.

• A:Answer Hi NotaGEfan - Thank you for reaching out to us. We apologize that your microwave has stopped operating after 2 years of usage. If interested, we suggest to schedule a service appointment online at geappliances.com or call GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET Saturday – Sunday: 8 a.m. – 6 p.m. ET. Also, microwave trim kits are designed to provide a built-in look while also providing air flow necessary to the microwave. A trim kit consists of the trim frame, as well as an upper, lower, and rear duct that attaches to and encases the microwave inside the cabinet cut-out. It is important to only use the trim kit designed for that model. Therefore, your current trim kit cannot be used with other brands. The model that replaces PEB7226SF2SS is GE Profile™ 2.2 Cu. Ft. Built-In Sensor Microwave Oven PEB7227ANDD, in case you are wanting to purchase a new one. This model is compatible with GE® Required 27" Built-In Trim Kit JX7227SLSS and GE® Required 30" Built-In Trim Kit JX7230SLSS. We suggest you view the Quick Specs for the product and cabinet dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEB7227ANDD_C2_18.pdf. Again, we apologize for this experience. You should not expect issues with this new model. Keep in touch at geappliances.com -Emelea

  Answered 6 years ago by GE Answers

  
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Q: Questiondoes this microwave have a trim kit for it to be built in above a wall oven?

Asked 6 years ago by wiseguy.

This question was asked about the related product: GE Profile - 2.2 Cu. Ft. Microwave - Slate

• A:Answer Hi wiseguy - GE Profile™ 2.2 Cu. Ft. Countertop Sensor Microwave Oven PES7227ELES is intended for countertop use. This model is not compatible with a trim kit. We suggest GE Profile™ 2.2 Cu. Ft. Built-In Sensor Microwave Oven PEB7227ANDD (same features). This model requires GE® Required 27" Built-In Trim Kit JX7227ELES or GE® Required 30" Built-In Trim Kit JX7230ELES. See Quick Specs for cabinet dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEB7227ANDD_C2_18.pdf - Thanks for choosing GE. Keep in touch at GEAppliances.com - Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionIs this a direct replacement for model # PEM31SM3SS?

Asked 6 years ago by LN.

• A:Answer Hi LN - This is not a direct replacement. We suggest to view the comparable GE Profile™ 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS. See Quick Specs at the following link for details including dimensions and trim kits: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - We certainly appreciate your loyalty! Sue

  Answered 6 years ago by GE Answers

  
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Q: Questionwhat is the cam rating?

Asked 6 years ago by ggh.

• A:Answer Hello ggh - Thank you for reaching out. We are not sure what you mean by cam rating. But you can view all the certifications and electrical requirements in the Owner's Manual here:https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40780-1.pdf Hope this Helps! - John

  Answered 6 years ago by GE Answers

  
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Q: QuestionThere is a plastic film on the inside glass door should that be removed? It is starting to wrinke

Asked 6 years ago by Grandma2010.

• A:Answer Mine came damaged but it doesn’t appear anything can be done, and no plastic film that can be removed.

  Answered 6 years ago by Carolinagirl

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