“So since my OTR microwave is vented externally, why did the Reset Filter red light on the control panel turn on? This is for the charcoal filter replace reminder when the microwave is NOT vented to the outside. It won't turn off by pressing Reset Filter”
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Hello - We appreciate you coming to us for help regarding the reset filter light on your microwave. Please know that this feature is a time-controlled function and will go off after a certain amount of time regardless of how your unit is vented. If you've held the reset button for 3 seconds and the light will not go off, we recommend unplugging the model and waiting for a minute or two before plugging it back in. If you try this and the light will still not reset, please reach out to our GE Consumer Service at 1-800-432-2737. One of our great servicemen will be able to get this light turned off for you. Know that we're always available if you have additional questions. Best regards. -Kacie@GEA
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