Questions & Answers

Q: QuestionDoes this microwave have a turntable?

• A:Answer Yes, this microwave has a removable turntable.

Q: QuestionDoes this microwave have a sensor cooking feature?

• A:Answer Yes, this microwave features sensor cooking controls that automatically adjust the time and power for optimal cooking results.

Q: QuestionWhat is the capacity of this GE Profile microwave?

• A:Answer This GE Profile microwave has a capacity of 2.2 cubic feet.

Q: QuestionCan the vent on this microwave be extended?

• A:Answer Yes, the built-in vent can be extended for increased cooktop ventilation, doubling the capture rate for smoke and odors.

Q: QuestionWhat type of display does this microwave have?

• A:Answer This microwave features an LED display.

Q: QuestionIs silver finish the same as stainless steel?

Asked 3 years ago by Molly.

• A:Answer Hello- Thanks so much for checking with us. We appreciate your interest in our Over-The-Range microwave. This is a great model and it is Stainless Steel. Silver and Stainless are the same. If you have any questions in the future, please let us know. We are always happy to help! Joyce@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionIs a filler kit available to fit this unit into a 36 inch wide opening.

Asked 3 years ago by Tuan.

• A:Answer Hey there, and thanks for checking in with us! We know how important a filler kit can be for fitting a microwave into your space, and we’re glad to advise. This microwave is indeed compatible with filler kit JX36BSS, which will allow you to install the unit in a 36” opening. You may be able to find that filler kit with the dealer of your choice, or if necessary you can also contact our parts department at 1-877-959-8688 to obtain the kit. We hope this helps! If you have any other questions or concerns, we’re happy to assist any time. Wishing you all the best! -Sarah@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionHow the bottom for microwave cooking function? DONT have numerical key pad

Asked 2 months ago by Milagros.

• A:Answer The knob on the control pad is used to make selections such as scrolling through temperatures and times in place of a number pad. John@GEAppliances

  Answered 2 months ago by GE Answers

  
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Q: QuestionWhy the extendable slide out vent is always outside? Everytime I push inside, it always comes out.

Asked 4 months ago by SandeshN.

• A:Answer We share your concern and appreciate you making us aware of your experience. We recommend contacting our GE Appliances team of experts Bodewell at 1-833-4BODEWELL (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET to have your microwave evaluated and repaired as needed. -Vikki@GEAppliances

  Answered 4 months ago by GE Answers

  
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Q: QuestionWhat is the wattage of the microwave part of this unit? Ad says 1700 watt, I'm assuming that includes the 400 CFM fan. I'm shopping for a powerful microwave that heats quickly.

Asked 8 months ago by Magnatron.

• A:Answer This microwave is 1,000 W. It's sure to be a wonderful addition to your kitchen! -Kacie@GEAppliances

  Answered 8 months ago by GE Answers

  
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Q: QuestionHow high does this m/w have to be off of the gas range top. Thank you

Asked 1 year ago by Senior.

• A:Answer You will need to allow 30" minimum between the top of your range and the bottom of your microwave. You can view more on this on page 6 of the Installation Guide.

  Answered 11 months ago by GE Answers

  
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Q: QuestionDoes micro-wave model # PVM9225SRSS come with a exhaust damper seen on installation instructions?

Asked 1 year ago by JIM.

• A:Answer The exhaust damper is not included with the unit. We recommend you review the "Parts Included" section on pg. 5 of the Installation Instructions.

  Answered 1 year ago by GE Answers

  
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Q: QuestionWhat is the CFU ( fan speed) of this model?

Asked 1 year ago by Anonymous.

• A:Answer The exhaust fan on this model has a 400-CFM.

  Answered 1 year ago by GE Answers

  
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Q: QuestionDo I need to remove existing microwave?

Asked 1 year ago by Phil.

• A:Answer Please reach out to your local Best Guy store for the answer to this question. They will best be able to let you know whether you need to remove your existing microwave. Thank you for choosing GE Appliances!

  Answered 1 year ago by GE Answers

  
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Q: QuestionLove this microwave! What is the finish of the interior? (we are trying to avoid teflon)

Asked 2 years ago by GregoryN.

• A:Answer Hello - This microwave has the easy clean enamel interior. This porcelain enamel finish is durable and easy to clean, and found primarily on over-the-range models. We hope this information is helpful. We're confident this unit would make a great addition to your home. Best wishes. -Don@GEAppliances

  Answered 2 years ago by GE Answers

  
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Q: QuestionCan the sensor feature be adjusted? It overcooks everything on reheat even on the soup setting. i am very disappointed with this purchase as this was the reason I specifically chose this model.

Asked 2 years ago by LisaV.

• A:Answer Hi - We are so sorry to hear about the difficulties you are having with your new Profile microwave and apologize for your disappointment. The sensor cooking functions are intended to take the guess work out of microwave by determining the correct cook time for you. While you may find the occasional need to adjust the time even when using the sensor cook functions, you should not have to do this every time you use sensor Reheat. When using Reheat, the oven will display the remaining cook time toward the end of the cooking cycle. You can at that time turn the remaining time down or off using the dial. We encourage you to review the instructions regarding sensor cooking starting on page 13 of manual. If you continue to have issues, please contact GE Appliances Service to schedule a service appointment. You may do so by calling 1-800-432-2737. This is a great model microwave and we want you to be happy with your purchase. If needed, we are confident our service team can help. We hope you find this helpful. Kind regards - Vikki@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionIs it offered in white?

Asked 3 years ago by Chrissy.

• A:Answer While we certainly appreciate your interest in this beautiful microwave, we’re sorry to let you know it does not come in white. We’re sorry for any inconvenience caused by this. However, you can view our microwaves that are available in white here: https://www.bestbuy.com/site/searchpage.jsp?id=pcat17071&qp=microwavetypesv_facet%3DMicrowave%20Type~Over-the-range%5Ebrand_facet%3DBrand~GE%5Ebrand_facet%3DBrand~GE%20Profile%5Eprimaryfinishcolor_facet%3DPrimary%20Finish%20Color~White&st=microwave. If we can be of further assistance, please let us know. -Gina@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionDoes this micro have external venting??

Asked 3 years ago by David.

• A:Answer Yes

  Answered 3 years ago by AverageGuyVerified Purchase

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Q: QuestionConvection cooking is a feature in the specifications for this microwave but I don't see a way to use convection cooking. Am I missing something?

Asked 3 years ago by ConvectorJim.

• A:Answer Hello. This unit is a microwave only and doesn’t have the option for convection cooking. We’re sorry for any disappointment or inconvenience this has caused. If we can answer any additional questions, please let us know. -Gina@GEA

  Answered 3 years ago by GE Answers

  
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