Questions & Answers

Q: QuestionWhere are these made?

Asked 4 years ago by Mav.

• A:Answer Hi there, we appreciate you reaching out to us. This refrigerator is manufactured in the U.S. We hope that's what you wanted to see! - Guy@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionPERIODIC NOISE COMING FROM UNIT. STARTS LOW AND GETS LOUDER. LAST FEW SECONDS TO UP TO 30 TO 60 SECONDS. SOMETIMES DON’T HEAR IT FOR A FEW DAYS AND SOMETIMES A FEW TIMES AN HOUR. MODEL PYE22KMKHES

Asked 4 years ago by BOB.

Q: QuestionOur GE Profile water dispensing is extremely slow and takes many minutes to fill a quart of water for coffee. We have had refrigerator for 9 months and we are on our 4th filter. The day warn moves 2-3 days in one day & we use less than 2 gallon a day?

Asked 4 years ago by Kenn.

• A:Answer Make sure you have the proper GE water filter and not some knockoff. There is a difference of flow and pressure differentials.

  Answered 7 months ago by Anonymous

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Q: QuestionIs this refrigerator frost free.

Asked 4 years ago by Sandy.

• A:Answer Hello there - great question! The defrost type of this refrigerator is frost guard, which basically means it'll defrost on a usage-based system (only as needed). It accounts for door openings and usage to determine when it is necessary to defrost and how long the defrost cycle needs to run. If the refrigerator is not being frequently used (ex. family on vacation), it will not defrost as often. We hope this helps! Please don't hesitate to reach our if you have any questions or concerns. Take care, Kelsey@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWater dispenser only produces 1 cup of cold water and the rest are warm. Why would a fridge only be able to store one cup of cold water and the rest of them are either warm or room temp. This is very disappointing and I was told this was the design. True?

Asked 5 years ago by Water.

This question was asked about the related product: GE Profile - 22.1 Cu. Ft. French Door Counter-Depth Refrigerator with Hands-Free AutoFill - Black Stainless Steel

• A:Answer I get plenty of cold water from mine. No issues after the first 2 days from delivery/install.

  Answered 3 years ago by WhiteHairGrandma

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Q: QuestionCan you completely remove the freezer bins in order to clean them or to get food that may have slipped underneath them?

Asked 5 years ago by Actn.

• A:Answer Hello, Great question! We appreciate you reaching out to us and we'd be happy to help. We found that the drawers in this model can be removed. You can find information on how to do so in the link below: (Page 22) https://files.bbystatic.com/MDq3HSwtv5CgOBx6peeSfw%3D%3D/f9abc79f-90fa-4646-b908-2c046e500326.pdf Let us know if you have any further questions. Take care! -Sylvia@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionAre the door handles easily removable for installation? Lost a bit of space when new countertops were installed.

Asked 5 years ago by P.

• A:Answer Hello, thank you for your question. Yes, the handles on this refrigerator can be removed for installation. For our recommendations on how to do this, we suggest you check out page 28 of the owner's manual, linked here: https://files.bbystatic.com/MDq3HSwtv5CgOBx6peeSfw%3D%3D/f9abc79f-90fa-4646-b908-2c046e500326.pdf We hope this helps! Please feel free to reach out with any further questions. -Chris@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionCan you hook a RO system to this refrigerator?

Asked 5 years ago by Steve.

• A:Answer Hi, Great question! We appreciate your consideration of this model and we'd love to help. To connect a Reverse Osmosis system to a refrigerator icemaker/dispenser, an extra water storage tank is required to assure proper operation. GE Appliances no longer offers the RVKIT that contained an extra storage tank and two 3/8" Tee fittings/adapters. Do not use copper tubing for the connection between the Reverse Osmosis system and the refrigerator. Because of this, we don’t recommend that you hook it up to an icemaker/dispenser as an additional tank is required so that there isn’t an issue with the water pressure. We apologize for any inconvenience this may cause. Thanks for checking with us! -Sylvia@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionDoes this come in slate finger print proof?

Asked 5 years ago by Barbue.

• A:Answer Hi Barbue, thanks for reaching out to us and for your patience! We truly appreciate your interest in this fantastic French-door refrigerator and are happy to answer this question for you. Yes, this refrigerator is also available in the Slate finish, which would be model number PYE22KMKES! This beautiful Slate finish provides a unique matte texture that will hide fingerprints and smudges and will also hold magnets. It is inspired by the rich texture of stone and has a warm, matte appearance that blends with every material and is versatile with every style. It has stainless accents and the sides are a dark Dorian Gray for easy color coordination. Please feel free to reach back out to us if you would like to learn more about the many features that this refrigerator offers you. We are always happy to help! -Eliza@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionMy freezer stop working and so did the water dispensers. What can I do to fix this? My lights are also messed up. Sometimes they won’t even turn on. I’ve had this for 1.5 years.

Asked 5 years ago by Reii.

This question was asked about the related product: GE Profile - 22.1 Cu. Ft. French Door Counter-Depth Refrigerator with Hands-Free AutoFill - Black Slate

• A:Answer Hi Reii, thank you for reaching out to us and for your patience. We truly appreciate you choosing this French-door refrigerator for your home and are terribly sorry to hear of the issues you are having with your freezer and dispensers not working as well as the inconsistent operation of the interior lighting. We can imagine that this has been a very frustrating experience for you. This is certainly not the performance we would expect for our refrigerators and we sincerely apologize for the inconvenience this has caused. We would recommend that you schedule an appointment with GE Factory Service so that our qualified service technicians can properly diagnose your unit and provide any necessary repairs to resolve these issues. You can schedule an appointment by calling 1-800-432-2737 Monday – Friday: 7 a.m. – 10 p.m. ET, Saturday – Sunday: 8 a.m. – 6 p.m. ET, or schedule online at any time. We are so glad to have you in the GE Appliances family and are looking forward to helping you with this soon. All the best! -Eliza@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionAre these quieter than the regular GE models?

Asked 5 years ago by Alyn.

• A:Answer I don't notice any issue with noise on this model. Very happy with the unit. We've had it several months.

  Answered 5 years ago by KarenSVerified Purchase

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Q: QuestionAnyone notice a lot of noise with this fridge ? I know I can hear it making ice & when it falls into the ice tray but other noise besides ice maker ?

Asked 5 years ago by Milkhouse.

• A:Answer NO, I do not hear such noise YET

  Answered 5 years ago by Irnel

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Q: QuestionOn the GE refrig PYE22KSKJSS - when auto fill completed and little tune played - it has stopped - HOW DO WE GET IT BACK???

Asked 5 years ago by MUSICALERTSTOPPED.

Q: QuestionHow long does this model usually last until it needs to be replaced. on average?

Asked 5 years ago by Jill.

Q: QuestionWhat is the depth with the freezer drawer fully open? How much additional distance is needed to remove the freezer drawer when cleaning or service?

Asked 5 years ago by Dan.

• A:Answer Hi Dan, Thanks for reaching out. We're happy to answer your question. The depth with the freezer fully open is 46-1/4". No additional space is generally needed when cleaning or performing service. Any additional space needed will be dependant upon the settings. We hope this helps. Best wishes. Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: Questiondoes this still come in stainless steel? When will they be available again....been out of stock forever

Asked 5 years ago by Anonymous.

• A:Answer Hi there, Thanks so much for reaching out. We're happy to help. This model does come in stainless steel. We cannot answer product availability questions. We recommend you continue to check your local Best Buy stores for product availability information. We hope this helps. Best wishes -Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionI understand that the PYE22KSKSS is no longer available. What is the replacement model?

Asked 5 years ago by Lightning.

Q: QuestionIs there a way to control the temperature of the water that is dispensed?

Asked 5 years ago by CMS.

This question was asked about the related product: GE Profile - 22.1 Cu. Ft. French Door Counter-Depth Refrigerator with Hands-Free AutoFill - Slate

• A:Answer Hi there, CMS - Great question! No there isn't a way to control the water temperature. French door refrigerators have a water reservoir coil in the fresh food section that holds 12-24 oz. of water. The water us chilled and stored until it's needed. Since the reservoir is in the fresh food section, the water will not be ice-cold. Thanks so much for checking! -Mikayla

  Answered 5 years ago by GE Answers

  
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Q: QuestionOur new refrigerator seem to be running all the time, I've checked the interior temp and it is 37 degrees yet it still runs. Is this normal. Worried about energy use.

Asked 5 years ago by john.

This question was asked about the related product: GE Profile - 22.1 Cu. Ft. French Door Counter-Depth Refrigerator with Hands-Free AutoFill - Slate

• A:Answer Hi there, John - Great question! For refrigerators to maintain proper temperature, the compressor will run much of the time. Newer refrigerators have compressors that are designed to run 80% to 90% of the time. This makes them more energy efficient because the greatest amount of energy is used when the compressor cycles on as opposed to when the compressor is actually running. Thanks so much for checking! -MikaylaGEA

  Answered 5 years ago by GE Answers

  
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