A:AnswerHi harvsh, thanks for reaching out to us and for your patience. We truly appreciate your interest in this fantastic French-door refrigerator and are happy to tell you more about its water filter! This refrigerator uses the premium RPWFE filter that reduces trace pharmaceuticals from water and ice to provide you with advanced levels of water filtration. This refrigerator uses radio frequency identification to monitor the filter status and is equipped with a Water Filter Indicator Light to inform you to replace the filter, which occurs usually after around 6 months of usage. You can see additional details about purchasing the RPWFE here: https://www.bestbuy.com/site/water-filter-for-select-ge-refrigerators-white/3757022.p?skuId=3757022. We sincerely hope that this information helps. All the best! -Eliza@GEA
A:AnswerHi Cathy - Thanks for reaching out to us. We are sorry to hear of thse issue with your GE Profile refrigerator and apologize for any inconvenience this has caused. If foods in the fresh food section are freezing, the refrigerator temperature sensor may be blocked and not able to correctly sense temperature to control cooling. The temperature sensor is located at the top of the refrigerator, on the ceiling above the top shelf. The sensor looks like a dome with slats. Move items so there is 6 inches of clearance around the sensor. Take a look at the following troubleshooting links for tips - BOTTOM FREEZER REFRIGERATOR TOO COLD, FREEZING FOOD: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002 - REFRIGERATOR - NO WATER FROM DISPENSER: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34232 - Also, check the Icemaker pad on the control panel to ensure the Icemaker is On. A qualified GE service technician may be required for an accurate diagnosis. To schedule
service online, visit us at GEAppliances.com or call 1.800.GE.CARES (800.432.2737). Please have your serial number and your model number available when calling for service. We hope this is helpful. Keep in touch! Sue
A:AnswerHello Raya - If water or ice is under the vegetable pans on a bottom mount or french door model, it would require service to correct. To schedule a service appointment, please contact GE Appliance Service at 1-800-432-2737. -TREY@GEA
A:AnswerHello Me - this is Nancy at GE Appliances and we are happy to help you. We're sorry; however, there is no way to brighten the selection pads on the front of the refrigerator dispenser. We appreciate your feedback. Thanks for checking with us!