A:AnswerHi Chass - Thanks for reaching out to us and for choosing GE Profile. We are sorry to hear of the difficulty with the display and happy to help. We suggest to reset by turning off power at the home circuit breaker for 30 seconds or so, then press Settings pad and select help. Turn the selector dial and press to select the feature you want to find out more about such as Clock Settings. See page 11 of the Use and Care Guide for complete details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-80781-1.PDF - If you need further assistance, please reach out to us at GEAppliances.com or call 1-800-626-2005, Monday - Friday 8 a.m. - 8 p.m. ET; Saturday 8 a.m. - 7 p.m. ET. Keep in touch. We are always eager to help! Sue
A:AnswerHi Bill - We encourage you to view the Quick Specs at the following link for cabinet cutout dimensions for model PT7800SHSS: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=320136_pt7800sh_c2.pdf. Replacing a similar wall oven from GE Appliances or another brand? GE wall ovens are guaranteed for an exact fit or GE Appliances will pay up to $300 toward modifications. See offer criteria and details: https://www.geappliances.com/ge/wall-oven/79756_built_in_ge_rebate.pdf. Thanks for choosing GE! -Emelea
A:AnswerHi hart1968 - The configuration of this combination wall oven cannot be reversed. We also offer GE Profile™ Built-In Microwave/Convection Oven PWB7030SLSS. This can be installed under the counter. See Quick Specs for details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PWB7030SL_EL_C2_16.pdf - Keep in touch at GEAppliances.com - Sue
A:AnswerHi Bigphil - Amp Rating at 208V= 30; KW Rating at 208V= 5.4. Amp Rating at 240V= 30; KW Rating at 240V= 7.2. Here's the link to the Quick Specs for reference: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=320136_pt7800sh_c2.pdf - Also, you can view the Installation Instructions at the following link for details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-11109-1.pdf - Thanks for choosing GE Profile™. Enjoy! Sue
A:AnswerHi Jollyjj - Thanks for reaching out to us. We are sorry to hear of the crack in the door. Built-in double ovens with microwave are designed as one model and are wired together. You cannot replace just the oven or just the microwave. You can reach our GE Appliances Parts Team at 1-877-959-8688
Mon–Fri 8am–8pm, Sat 8:30am–5pm ET. The current model is GE Profile™ Series 30" Built-In Combination Convection Microwave/Convection Wall Oven PT7800DHWW. Keep in touch! Sue
A:AnswerHi Vinsy- Yes! GE Profile™ Series 30" Built-In Combination Convection Microwave/Convection Wall Oven PT7800SHSS is a great choice. Both models fit in a standard 30" wall cabinet. You can view the Quick Specs for both: (PT7800SHSS): https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=320136_pt7800sh_c2.pdf - (JT965SKSS): https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=220133_jt965sk_c2.pdf - FIT GUARANTEE-
Replacing a similar wall oven from GE Appliances or another brand? GE wall ovens are guaranteed for an exact fit or GE Appliances will pay up to $300 toward modifications. See offer criteria and details: https://www.geappliances.com/ge/wall-oven/79756_built_in_ge_rebate.pdf - We certainly appreciate your loyalty! Enjoy - Sue
A:Answerit's going to depend on the equipment carried by the installation team. our guys thought they had the trim piece. then they thought they had one they could make work (never choose that option). then they told us to contact Best Buy. and they had us contact GE. i would try to reach them before delivery and ensure they bring all that is available.
A:AnswerBest Buy has a contact with a crew that will come out, measure the space, measure your current appliances, and then ascertain what will or won’t fit there. They will also give you an estimate of what it will cost in terms of extra labor to modify the cabinet or granite countertop to make it fit. We had a one inch section of granite cut out for our cooktop and then some cabinet cut out to get the combo unit in, both for very reasonable additional charges. The same crew will do the install as well and cart your old unit off.
A:AnswerIt can be a lot of things ranging from a blown fuse or an issue wit the door latch. Make sure the door is completely closed before operating. Or. google the problem shooting for your respective model and see if there is a fuse and is it blow? Someone could have run the microwave inadvertently with aluminum foil, a screw, etc, in it to trigger a blown fuse.
A:AnswerHi Steven- Thanks for viewing! We have great new. Check out our GE Profile™ Series 30" Built-In Combination Convection Microwave/Convection Wall Oven PT7800EKES (Slate) or GE Profile™ Series 27" Built-In Combination Convection Microwave/Convection Wall Oven PK7800EKES (Slate). Rich and elegant, the stone-inspired Slate finish blends impeccably with today's materials and colors. The dark matte appearance also naturally hides fingerprints, smudges and dirt, so it's delightfully easy to maintain. View more Slate Appliances: http://www.geappliances.com/ge/slate-appliances.htm - Keep in touch. With so many choices, we are always glad to help make your buying decisions a bit easier. Keep in touch! SUE@GEA
A:AnswerHi GE_enthusiast- This is Sue at GE Appliances. We are excited to hear of your interest in our Profile Series Wall Ovens! The voltage is 208/240 Volts. We encourage you to view the Installation Instructions for electrical requirements at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-10965-1.pdf- Thanks for checking with us!
A:AnswerHi NC Girl-this is Sue from GE Appliances. It's exciting to hear of your interest! The microwave cooking wattage is 1000 Watts (IEC-705). Thanks for checking with us!
A:AnswerHi there - This oven does not have an air frying option. We recommend that you review the section titled: "Microwaving" on pg. 15 of the owner's manual for more details about the microwave features that are available with this unit. Thanks for interest in our beautiful Profile wall oven! Best regards. -Don@GEA
A:AnswerHello- Thanks so much for your question. We are happy to help! You must use a single-phase, 120/208 VAC or 120/240 VAC, 60 Hertz electrical system. If you connect to aluminum wiring, properly installed connectors approved for use with aluminum wiring must be used.
Note: Effective January 1, 1996, the National Electrical Code requires that new construction (not existing) utilize a four-conductor connection to an electric oven. When installing an electric oven in new construction, a mobile home, recreational vehicle or an area where local codes prohibit grounding through the neutral conductor, refer to the section on four-conductor branch circuit connections. Check with your local utilities for electrical codes which apply in your area. Failure to wire your oven according to governing codes could result in a hazardous condition. If there are no local codes, your oven must be wired and fused to meet the National Electrical Code, NFPA No. 70 – latest edition, available from the National Fire Protection Association. Please check our site for the complete installation instructions. We do not provide the AWG wiring size or gauge (the physical thickness of the wire) for those trying to wire their house for any cooking appliance. There are too many variables involved, such as: length, type of wire, etcetera. This is a safety issue; if the wrong size wire is used, the insulation covering the wire can overheat, melt and cause a fire. The power leads supplied with this appliance are suitable for connection to heavier gauge household wiring. The insulation of these leads is rated for temperatures much higher than the temperature rating of the household wiring. The current-carrying capacity of the conductor is governed by the wire gauge and the temperature rating of the insulation around the wire.
We can't provide a link on through this format but if you'd like to reach out directly we can provide you with the link. We hope this is helpful. If you have any questions in the future, please let us know. we are here to help! Joyce@GEA
