Questions & Answers

Q: QuestionDoes this oven have a self-cleaning option?

• A:Answer Yes, this oven has a self-clean option with optional steam clean.

Q: QuestionAre there options to cook without preheating the oven?

• A:Answer Yes, there are no preheat options available for this oven.

Q: QuestionDoes this oven have a dehydrate mode?

• A:Answer Yes, this oven has a dehydrate mode.

Q: QuestionDoes this oven have a temperature probe?

• A:Answer Yes, this oven has a remote temperature probe.

Q: QuestionDoes this oven have a convection feature?

• A:Answer Yes, this oven has true European convection with direct air.

Q: QuestionIs the oven door designed to close quietly?

• A:Answer Yes, the oven has a soft-close door.

Q: QuestionDoes this model come with two roller racks? The description just says two racks, but the GE site says two roller racks..

Asked 5 years ago by John.

• A:Answer It does come with two roller racks and shows a picture in the manufacturer’s website of the two racks in the oven. When mine was delivered, it only had one plus a standard flat rack. I contacted my guy at Best Buy and referred to the picture and he made arrangements to have a second one sent to me. Tried to attach the picture in this review but the photo was in a MS Word file and didn’t upload.

  Answered 5 years ago by PassonBestBuy

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Q: QuestionHi could you explain the fit guarantee? We are planning on replacing our old ge wall oven with a new one. We’re very interested in this oven. Thank you…

Asked 6 months ago by FitGuanantee.

• A:Answer The GE Appliances Fit Guarantee ensures your new 27" or 30" GE Profile or GE built-in standard single, double or microwave combination wall oven will fit your existing cabinet cutout of compatible model width and configuration or GE Appliances will provide up to $300 in the form of a Visa Prepaid Card toward the cost of professionally modifying your existing cabinet’s height or width. You can find more information here: https://www.geappliances.com/content/pdfs/GEA_FIT_Guarantee_Rebate_Form.pdf

  Answered 6 months ago by GE Answers

  
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Q: QuestionI need the cleaning instructions for this oven please. Noth8ng came with it.

Asked 1 year ago by Anonymous.

• A:Answer Cleaning instructions start on page 19 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the PTS9000SNSS product page of the Best Buy website. Many GE Appliances products include a Quick Start Guide only and not a complete Owner's Manual. However, Owner's Manuals as well as Installation Instructions can be viewed, downloaded, or printed from our website. By moving to electronic-only delivery formats, we not only do more to preserve the environment, but we also ensure that only the latest version of the document is provided to you. Lauren@GEAppliances

  Answered 1 year ago by GE Answers

  
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Q: Questiondoes this oven have a conventional option?

Asked 2 years ago by Anonymous.

• A:Answer Yes, this oven does offer a traditional bake option. For more details, please review the "Traditional Bake" section on pg. 13 of the Owner's Manual.

  Answered 2 years ago by GE Answers

  
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Q: QuestionDoes this model come with the remote temperature probe? Because ours is missing it.

Asked 3 years ago by Wayman.

• A:Answer Greetings, We're so sorry to hear about this. Yes, this model is supposed to come with a temperature probe. If you'd like to reach out to us on social media, we'll be glad to get this settled. Wishing you well. Mike@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWhat are dimsions

Asked 3 years ago by Randall.

• A:Answer Hey there - that’s a great question! The dimensions are as follows: Height 28.375”, Width: 29.75”, Depth: 26.75”, Cabinet Width: 30.0”, Cutout Dimensions (w x h x d) (in.): 28-5/8 x 27-5/16 x 23-1/2, Oven Interior Dimensions (W x H x D) (in.): 25 x 17-3/8 x 20-1/4. We hope this helps and please feel free to reach out anytime if more information is desired. Have a great day! Lauren@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionDoes this oven dehydrate? at what temperatures?

Asked 3 years ago by hiker.

Q: QuestionIs this model available in stainless steel?

Asked 4 years ago by Anonymous.

• A:Answer Yes

  Answered 4 years ago by Deaton

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Q: QuestionI have a new oven model 49-80837. There is a space between the bottom of the oven door and the drawer. Why is there like slots above the drawer under the bottom of the oven door itself.

Asked 4 years ago by Brownsugar.

Q: QuestionCan you return this item if not satisfied?

Asked 5 years ago by John.

Q: QuestionDoes the oven come with a broiler pan and owners manual? I remember looking at this in the store and they were in the oven, but I didn't get one with my purchase. Thanks.

Asked 5 years ago by PlanoShopper.

• A:Answer The other part to my question was I didn’t receive the broiler pan for the oven How do I get that?

  Answered 5 years ago by SharolynH

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Q: QuestionDoes this unit have a vent at the bottom? If the vent area happens about waist level have you had complaints about overheating the room? The reason I ask is because I have had a GE oven (not convection) where the vent was an issue and was a problem.

Asked 5 years ago by Anonymous.

• A:Answer Hi We hope all is well with you. Thank you for choosing GE Appliances! We'd love to help you with this electric wall oven. We found that the vent on this model is located at the below the door to keep electronics cooler, improve appearance, and provide a better door seal at the top. We're sorry to hear you had issues in the past with your oven, we know how frustrating that can be. We do not expect you to have any issues with this wall oven, but if something should come up we recommend taking advantage of your warranty. We're always happy to help. We thank you for choosing GE Appliances, and hope this information is useful! Have a great day. -SylviaGEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionHello. Does this oven heat quickly?

Asked 2 years ago by sandy212.

• A:Answer Hello - The time it takes the oven to heat varys based off the cooking mode selected. We recommend you review the "Cooking Modes" section on pages 13-14 of the Owner's Manual. We hope this information is helpful. Have a great day! -Don@GEAppliances

  Answered 2 years ago by GE Answers

  
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