A:AnswerHi Chris - Thanks for choosing GE Profile™ Refrigerator Model #: PVD28BYNFS! Manufacturer's Warranty: Limited 1-year entire appliance (Parts/Labor); Limited 5-year sealed refrigerating system. We suggest viewing the written warranty for full details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000332-1.pdf - GE Appliances Repair is well equipped to take full and comprehensive care of your appliance. To schedule service online, visit us at GEAppliances.com or call 1.800.GE.CARES (800.432.2737) Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET. Keep in touch! Sue
A:AnswerHi Chris - Thanks for choosing GE Profile™ Refrigerator Model #: PVD28BYNFS! Manufacturer's Warranty: Limited 1-year entire appliance (Parts/Labor); Limited 5-year sealed refrigerating system. We suggest viewing the written warranty for full details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000332-1.pdf - GE Appliances Repair is well equipped to take full and comprehensive care of your appliance. To schedule
service online, visit us at GEAppliances.com or call 1.800.GE.CARES (800.432.2737) Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET. Keep in touch! Sue
A:AnswerHi Nikki - The height of the dispenser may vary due to the recessed part of the ice and water dispenser. The approximate dispenser height on French Door refrigerators is 11" tall from the bottom tray to the dispense point. It can accommodate many mugs, glassware, baby bottles, and sport and water bottles. Thanks for viewing GE Profile! Sue
A:AnswerHi PTB1 - Thanks for considering GE Profile Series 27.9 Cu. Ft. 4-Door French Door Refrigerator with Door In Door
Model PVD28BYNFS! This model is not available without the external dispenser. We also offer GE® ENERGY STAR® 27.0 Cu. Ft. French-Door Refrigerator GNE27JSMSS. This model has an internal water dispenser and factory-installed icemaker with water filtration. Keep in touch at GEAppliances.com. Sue
A:AnswerHi AmyG - Thanks for considering GE Profile Model PVD28BYNFS. We certainly appreciate your loyalty. Refrigerator icemakers produce crescent shaped cubes approximately 2 1/2" long x 3/4" high x 3/4" thick. We are sorry to hear you are not happy with your current model. When changing from CUBED to CRUSHED ICE, expect a slight delay before new operation begins. If the dispenser will not produce crushed ice (you mentioned half come out whole),this will require service to correct. You should not expect this issue with the new model. Keep in touch at GEAppliances.com. We are always eager to help and want to ensure the dispenser is operating as designed. Sue
A:AnswerWhile we do recommend you register your appliance purchase, it is not required for warranty purposes. Your sales receipt is what establishes when the warranty begins. Be sure to keep your receipt in a convenient location.
A:AnswerTo install a new water filter, first remove and discard the plastic cap from the new filter. Fill the top of the replacement filter with water from the tap. Place the filter inside the cartridge holder by aligning the arrow on your filter with the cartridge holder. If there is no arrow on the cartridge holder too, just make sure the filter is facing forward when inserted. Push the filter gently upward to engage the top of the cartridge in the filter head. Then, slowly turn the filter to the right until the filter cartridge stops turning. As you turn the cartridge, it will automatically rise into position.
After the filter has been replaced, trapped air must be purged out of the system. Select Water on the dispenser selector and press the pad until water begins to flow. The first few ounces of water may sputter due to air in the replacement filter. This is normal. Continue to dispense approximately 1-2 gallons of water to make sure all air is purged from the system.
A:AnswerYes, this model has a Door in Door Storage. You can easily store and access your favorites, including taller items like wine bottles, with an innovative door in door design and convenient rotating bin.
A:AnswerThis refrigerator does not have a rapid ice feature. However, the icemaker in this refrigerator produces 7 cubes of ice every 70 to 80 minutes which is .21 pounds of ice using about 4 ounces of water. That is about 4 pounds of ice per day.
A:AnswerYes, the refrigerator doors can be removed. See pages 26-27 of the Owner's Manual here: https://products-salsify.geappliances.com/image/upload/s--Wu1UDrbD--/ab9553647dab757f89e3c50d01ec5a99c8090af4.pdf
A:AnswerThis model is 35.625" wide and requires 1/8" on each side for air clearance. The height to the top of the hinge is 69.875" high and requires 1" on top for air clearance. Please see page 22 of the manual for this model by visiting the Best Buy product page, clicking on the “Features” tab and navigating to the “Manuals & Guides” section.
A:AnswerIf the freezer drawer is stuck closed and will not open, there is likely moisture that has frozen inside the freezer that is preventing the drawer from opening. To help resolve this issue, please follow the steps in the support article on our GE Appliances website titled: "Bottom Freezer Refrigerator - Drawer Frozen Shut." If the issue continues, we recommend you take advantage of your one year warranty by scheduling a service appointment for one of our Bodewell technicians to assess your unit. You can schedule an appointment by calling us at: 833-4BODEWELL (833-426-3393). -Don@GEAppliances
A:AnswerThe "Replace Water Filter" message on the control panel will illuminate when the water filter cartridge needs to be replaced soon. The "Water Filter Expired" message will illuminate when the water filter cartridge needs to be replaced. The water filter can be replaced earlier if the flow of water to the dispenser or icemaker decreases. -Don@GEAppliances
A:AnswerAdaptive defrost means that the refrigerator will only defrost as needed. It accounts for door openings and usage to determine when it is necessary to defrost and how long the defrost cycle needs to run. To learn more, search for the article titled “Refrigerator - Frost Guard / Adaptive Defrost” on our GE Appliances website in the Support section. Lauren@GEAppliances
A:AnswerThe middle drawer can be set to "Meats" which operates at 29°F. It's not designed to work as a freezer which normally will operate at 0°F or lower. -Vikki@GEAppliances
