A:AnswerHi - thanks for reaching out! WiFi is not required for use of this refrigerator, although there are numerous benefits to utilizing the smart features of this models including alerts, remote controls, status updates, and maintenance. For full details, search for the article titled “Smart Refrigerators - Benefits of the SmartHQ App” on our GE Appliances website in the Support section. We hope this is insightful and please feel free to reach out anytime with additional questions. All the best! Lauren@GEAppliances
A:AnswerHello - Thanks for reaching out. No, this model does not have a counter depth version. We appreciate you checking with us. Take care. -Don@GEAppliances
A:AnswerHi - We are deeply sorry to hear about the difficulty you are having with your refrigerator and apologize for your inconvenience. We encourage you to reach out to us via direct message on one of our social media accounts like Facebook to discuss your situation further. Be sure to have your complete model and serial numbers as well as a snippet from this post when you do reach out. Wishing you the best! Vikki@GEA
A:AnswerGreetings - We're a little unsure of what model refrigerator you have. Please reach out to us on any social media platform so we can assist you in finding your model number and we'd be happy to let you know what features your unit has! We look forward to speaking with you soon. -Kacie@GEA
A:AnswerHi - Thank you for your interest in our beautiful Profile French Door refrigerator. This model is not designed to work with Alexa or Google. We do however have some very nice connected features through our SmartHQ APP including:
- Door Open alert -
- Custom dimmer switch for the back light -
- Turn ON/Off proximity wake mode -
- Ice maker status (ON/OFF/Bucket FULL) -
We are glad you checked with us and hope this great model will work for you. All our best! Vikki@GEA
A:AnswerIf you have an extended warranty I would call them otherwise I would call GE. I have the same refrigerator that I purchased in March also but the noise it makes when the ice maker fills is very minor - more like a slight hum. Again I would call GE and get an explanation.
A:AnswerHey,
Thank you so much for reaching out. We can definitely understand how startling the sudden gurgling noise can be. Please know that this is normal. You can read about it on page 37 of the owner's manual. If you have any additional questions, please be sure to let us know. Have a wonderful day! Mike@GEA
A:AnswerYou can check the specs on the Best buy page of the refrigerator you are seeking, it's down at the bottom scroll down. It will give you the information you need
A:AnswerWe received our GE PVD28BYNGFS about 4 months ago. When it was delivered, they did not provide the bypass filter that GE states should be supplied free. I called GE @ 1-800-626-2005, and they took my info and provided me a case number and was told that they would be shipping one out to me free of charge since the new fridge should have come with the bypass plug!
A:AnswerHi there - Thanks for reaching out to us. We regret to hear that your freezer drawer isn't closing. We know how important it is that the drawer gets closed so you can keep your food at a frozen temperature. We want to encourage you to ensure that no boxes have fallen behind the basket or are blocking the drawer preventing closure. Ice cubes can also cause the drawer to not close, so please check for those. We also have an article on our GE Appliances website called "BOTTOM FREEZER REFRIGERATOR - FREEZER DRAWER NOT SEALING PROPERLY". If you've read the article and ensured that nothing is blocking the drawer, we recommend service. You can schedule that by calling our GE Consumer Service at 1-800-432-2737. One of our great technicians will be able to get your drawer closing as it should. Reach out to us directly if you have additional questions. -Kacie@GEA
A:AnswerHello- Thank you for taking the time to send us your question. When it comes to installing your fridge its going to depend on the dimensions of your space on whether or not anything needs to be removed. I have provided in the use and care manual on page 24 here _https://content.syndigo.com/asset/4fa59c0b-564e-4dcb-88c4-376148630230/original.pdf. where you can find more specific information about that. Hope this helps! If you need anything else in the future please let us know. Take care! Dianna@GEA
A:AnswerWe are sorry that your door hinge is sticking. When you open the fresh food or freezer door or drawer on your refrigerator, warm air rushes inside. When you close the door or drawer, all the warm air rushes to the evaporator, which in turn creates a vacuum. The vacuum makes the door hard to open. To fix this issue, try rubbing paraffin wax or petroleum jelly along the edges of the entire gasket. Paraffin wax is used for canning and is safe for use around food. We hope this helps, and if you have any additional questions, please reach out. We are happy to help!- Kianna@GEA
A:AnswerHi - We are so sorry to hear you're having difficulty with the water dispenser and the AutoFill feature. Replacing your filter was the first suggestion we would have had as well. Since this has not improved the flow rate, we recommend calling an authorized GE Appliances service technician to have the refrigerator checked. You may call 1-800-432-2737 to schedule an appointment. We are confident our service team will be able to help. Kind regards - Vikki@GEA
A:AnswerHi - Thank you for your interest in a beautiful new GE Appliances refrigerator. While we do not offer a 4 door model in the counter depth design, we do offer a gorgeous French door model with our door-in-door feature - model PYD22KYNFS - https://www.bestbuy.com/site/ge-profile-22-1-cu-ft-french-door-in-door-counter-depth-refrigerator-with-hands-free-autofill-stainless-steel/6399119.p?skuId=6399119 -- We do hope you choose this great model for your home. All our best! Vikki@GEA
A:AnswerThank you for reaching out to us! Yes, this is normal operation. After dispensing ice, a motor will close the ice chute to keep warm room air from entering the ice bucket. This maintains the ice at a freezing temperature. We hope this helps; best regards – Matthew@GEA
A:AnswerHi there, thank you for connecting with us about this! We're happy to let you know that this great French Door Refrigerator does come with wheels for easy mobility. We hope this helps. Kindly come to us directly if you have additional questions. Kind regards. -Kacie@GEA
