A:AnswerHello, thank you for connecting with us! There could be a few reasons why your refrigerator is no longer cooling. If there was a recent power outage it may take up to 24 hours for your refrigerator to reach the desired temperature again. More troubleshooting advice can be found on page 39 of your unit’s “Use and Care Manual”. If you continue to experience issues after troubleshooting, it is recommended that you schedule service by calling 1-800-432-2737. We hope this helps; All the best – Matthew@GEA
A:AnswerGood day,
This refrigerator comes with the handles installed on. It is possible to have the handles and doors removed to fit through your door. You can view instructions starting on page 24 of the manual. https://files.bbystatic.com/usQqfOQHeuJoYHb3aqvZJA%3D%3D/d42de2c1-d240-46d5-93d4-b65b31f21851.pdf. We thank you for reaching out and showing interest in this refrigerator! Don't hesitate to reach out if you have any other question. All the best! Mike@GEA
A:AnswerHey there, thanks so much for reaching out. This refrigerator produces crescent-shaped ice cubes. We're happy to help if you find yourself needing anything else. - Guy@GEA
A:AnswerHey there,
Thanks so much for bringing this to our attention. This is certainly strange behavior and understand your concern. We would encourage you to have a service technician change the LED lights to help resolve this issue. You can schedule an appointment by calling 1-800-432-2737. If there's anything you need, we're here to help. Mike@GEA
A:AnswerHey there and thanks for this great question. The shelf doesn’t need to be removed as there’s a handle to open the door to the icemaker. Once you open that door, you’ll need to pull up and out on the ice bucket to remove it from the compartment. When you’re ready to place it back in, set it on the guide brackets and push until the ice bucket seats properly. We hope this helps! Please let us know if you have any additional questions. -Gina@GEA
A:AnswerWe’re so sorry your original question wasn’t answered. There is only an ice maker in the door and no additional buckets in the tray area. We hope this helps. Please let us know if we can be of further assistance. -Gina@GEA
A:AnswerHey there! We’re happy to let you know this refrigerator comes with an ice maker in the door. If we can help with any additional questions, please let us know. We’re happy to help! -Gina@GEA
A:AnswerHello! We’re happy to let you know the middle drawer is 26 ½ inches deep. If we can answer any additional questions about this amazing refrigerator, please let us know. -Gina@GEA
A:AnswerHi there, and thanks for your interest in this French-Door model! We’re glad to advise this refrigerator has dimensions of 70” H x 35 5/8” W x 36 ¾” D. It would also need clearances of 1/8” on the sides, 1” on the top and 2” in the back. We hope this information is helpful. We’re confident this model would be a wonderful addition to your household, and we’re always glad to assist if you have any other questions or concerns. Wishing you all the best! -Sarah@GEA
A:AnswerHello. We appreciate your interest in our refrigerator, and we’re glad to advise. Regarding what cup you can use in the dispenser, that would depend on the size of the cup rather than how many ounces it holds. The largest container size we would recommend would be 8” tall and 6” wide. If it might be helpful, we discuss the dispenser in more detail on page 11 of the manual, linked here: https://files.bbystatic.com/usQqfOQHeuJoYHb3aqvZJA%3D%3D/d42de2c1-d240-46d5-93d4-b65b31f21851.pdf . We certainly understand your concern about your drain pipe, but as we don’t know exactly where the pipe is located in relation to the refrigerator, we wouldn’t be able to advise whether there’s enough clearance. If you are planning on cutting the pipe/aren’t using it, we would advise cutting it off completely so it doesn’t come in contact with the refrigerator; otherwise, it may be in the way of internal components. The ice maker is designed to produce seven cubes per cycle, or approximately 100 to 130 cubes in a 24 hour period. This can vary depending on the temperature of the freezer, room temperature, how often the door is opened, etc. We hope this information is helpful! If you have any other questions or concerns, we’re always happy to offer assistance. Best wishes! -Sarah@GEA
A:AnswerThanks for your question! We're sorry that information on how to change your water filter and what filter you need has been harder to find than we anticipated. Your refrigerator needs the XWFE filter. For instructions on how to replace it, check out page 13 of your owner's manual, linked here: https://files.bbystatic.com/usQqfOQHeuJoYHb3aqvZJA%3D%3D/d42de2c1-d240-46d5-93d4-b65b31f21851.pdf We hope this helps! If there's anything else we can do for you, let us know. We are here for you. -Chris@GEA
A:AnswerWe appreciate you reaching out about the noise your refrigerator is making and would love to help. For us to help determine if the noise you are hearing is normal, please send us a message on social media with a recording of the noise. You can also check out our "REFRIGERATOR - NORMAL SOUNDS AND NOISES MADE" support article on our website, too. We're looking forward to hearing back from you soon! -Chris@GEA
A:AnswerI'm looking for same answer. Sadly we already bought it, delivery was pushed on us prior to closing on our new house. (We bought at Spencer's) Went to take off the convenience drawer and it had an electrical connection. I will be back in the morning to see if I can see a plug or something to disconnect. If I can't, it won't fit in the house..
