“How do I unlock the control panel in this model? The user's guide tells you to hold 2 buttons down for 3 seconds, and one of those buttons does not exist on this model. I have tried unplugging and plugging back in but cannot get the machine to restart.”
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Hello - Thanks for bringing this to our attention. At your earliest convenience, please reach out to us on social media via private message with the complete model/serial numbers of your washer, pictures if available, and a copy of this review so we can look into the situation further. We look forward to hearing from you soon. Best regards. -Don@GEA
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