“My ice maker keeps asking me to add water when it's full- and stops making ice. Any idea what to do?”
Answer This Question
1-3 of 3 Answers
Lift the side tank off and set it back down. Sometimes it’s l8ke it gets vapor locked. Mine does this too. It’s irritating, but nothing I can5 live with.
Sorry, there was a problem. Please try again later.Oh goodness! We're quite sorry to hear your ice maker is not working as it should and understand how irritating that is to deal with. If the water well is filled to the upper fill line with water but your Opal is indicating that it needs water and is not making ice, you may be able to get it working again. You can perform the steps in the simple test listed below to try to get your Opal to make ice again. 1. Please start the Opal and switch it to Cleaning Mode. Don't forget to detach the side tank, if present. 2. Remove the screen/filter at the bottom corner of the reservoir, exposing the small white rubber inlet used for water circulation. 3. Make certain that the Opal is not connected to the phone App and that the water well is filled to the upper fill line with distilled water. 4. Remove the ice bin and press the Power Button/Pad to see if the Opal pumps water. This could take up to 5 minutes to start. 5. Plug the small white rubber inlet with your finger for 10 to 15 seconds to create a vacuum within the pump/circulation system. 6. Release the plug (your finger) and wait a minute or until you see water movement. 7. If you do not see any change, you may want to repeat these steps a couple of times. 8. If you see water movement, please switch to the Ice Mode and run for 30 minutes. The Opal should now work as normal. If the unit still won't make ice, contact Opal Support at 1-866-907-6718, Monday through Friday, 8:00 AM - 8:00 PM, EST. We're here if you need any assistance. Take care! Mike@GEA
Sorry, there was a problem. Please try again later.Did you turn the power on and off. If you didn't, try that process first.
Sorry, there was a problem. Please try again later.