A:AnswerHi - Thank you for reaching out to us and for your interest in a new GE Appliances microwave. In addition to the 1" air clearance needed in the rear, we also recommend 3" clearance on each side as well as 3" on the top. We do not offer a microwave small enough to fit in the space you have available given our air clearance recommendations. We are glad you checked with us. Kind regards - Vikki@GEA
A:AnswerHi - Thank you for reaching out to us. The 27" JX827SFSS and 30" JX830SFSS are the two compatible built-in kits available for this model. We hope this is helpful. Kind regards - Vikki@GEA
A:AnswerThank you for connecting with us! There are two trim kits that you can choose between depending on your preferred size. JX827DFWW and JX830DFWW are both fantastic choices to pair with this microwave! Wishing you well – Matthew@GEA
A:AnswerHello! We're excited to hear that you're interested in our built-in microwave options. We recommend model PEB7227ANDD. This model also needs a trim kit. Those come in a few different colors, JX7230ELES(Slate), JX7230SLSS (Stainless steel), and JX7230FMDS (Black Slate). You are welcome to check those out on our GE Appliances website or you can reach out to us on social media, and we can point you to a specific model and color. We're wishing you all the best. -Kacie@GEA
A:AnswerHey there,
We're quite sorry to hear that the panel is flaking off and understand how much of an eyesore that is. That is not a common situation with our microwaves. Since this is a cosmetic issue, it would not be covered under warranty. We do apologize for this inconvenience. If you have any questions, let us know. Best wishes. Mike@GEA
A:AnswerHello - we're glad to provide some assistance. We're incredibly sorry to know that these error messages are showing on your microwave, and we totally understand how frustrating it is not being able to use your appliances as you would expect. -- We strongly suggest scheduling a service appointment and you can do so by calling us at: 1-800-432-2737. If you wish to tell us more about your situation, please reach out to us on social media (Facebook, Twitter, etc.) with your full model and serial numbers and a copy of this question. -- We hope to hear from you soon. Have a great day. - Pablo@GEA
A:AnswerHi there, thank you so much for reaching out with this question. Model PEB7227ANDD will work with trim kit JX7230SLSS. We hope this helps, and please feel free to let us know if there are any ways we can assist you in the future. -Elliot@GEA
A:AnswerHey there. Trim kits are made to fit each microwave and are not interchangeable. A new kit will need to be purchased for your new microwave We’re sorry for any inconvenience. Please let us know if we can be of additional assistance as we’re always happy to help. -Gina@GEA
A:AnswerHey there and thanks for reaching out with this question. This microwave has an interior light that automatically turns on when opening the door and when cooking. We’re sorry for any confusion caused by this and are working to have this updated. Please let us know if we can be of further assistance. -Gina@GEA
A:AnswerHello- Thanks so much for your question. We are happy to help! It doesn't have a fan or exhaust. Microwaves need adequate air clearance on each side, the rear and the top to function properly. This allows good circulation for the intake and discharge air vents. Please review the following link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21668 If you have any questions in the future, please let us know. We are always happy to help! Joyce@GEA
A:AnswerHello- Thanks so much for checking with us and congratulations on your remodel! This model does have an optional undercabinet hanging kit. The part number is JXA019K. If you have any additional questions please let us know. We are here for you. Thanks! Joyce@GEA
A:AnswerHello- Thanks so much for checking with us. We are happy to help! Your current model is 1.0 cubic ft and the dimensions are the following: 11 3/16 H x 23 25/32 W x 12 9/32 D Here's a link to view the specifications: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=340289_jem25dm_r2.pdf&_ga=2.38730467.1738487097.1651512251-286710438.1648489339&_gac=1.141149702.1649717591.EAIaIQobChMImZ3M7YyN9wIVnGxvBB01OgI6EAAYASAAEgI88_D_BwE We certainly appreciate your loyalty and trust in our GE Profile Series! The latest model is our GE PROFILE™ SERIES 1.1 CU. FT. COUNTERTOP MICROWAVE OVEN PEM31DFBB: http://products.geappliances.com/appliance/gea-specs/PEM31DFBB
Optional Undercabinet Hanging Kit JXA019K frees up counter space: https://www.geapplianceparts.com/store/parts/spec/JXA019K
This countertop microwave oven is built-in capable with optional sleek matching trim kits:
JX827DFBB: https://www.geapplianceparts.com/store/parts/spec/JX827DFBB
JX830DFBB: https://www.geapplianceparts.com/store/parts/spec/JX830DFBB We hope this is helpful! If you have any additional questions, please let us know. We are happy to help! Joyce@GEA
A:AnswerThanks so much for taking the time to reach out to us about this. We're so sorry for the conflicting information you've seen about this. This microwave requires 18" minimum if the receptacle is in cabinet or 16" minimum if the receptacle is outside the cabinet despite the it being 12.875" deep. This is to ensure proper airflow. If you have any other questions for us, please let us know. We're happy to help clear anything up. -Chris@GEA
A:AnswerThanks so much for your interest in our microwaves! We would be more than happy to give you some suggestions. We recommend model PEB9159DJBB since it is in Black and can be bought with either a 27" or 30" trim kit. Its dimensions are slightly different, though. Your current microwave is 13-3/4" x 24-3/32" x 19-3/8" (HxWxD). Our recommendation is 13" x 21-3/4" x 20" (HxWxD). If you have any other questions, feel free to ask! -Chris@GEA
A:AnswerHere is a suggestion in case Best Buy can't help you: Try a kitchen cabinet maker/installer. I was shocked how much trouble it was and how long it took me to get mine properly installed. In retrospect, I would have preferred to pay an experienced person $100 or even $200 to do the installation.
A:AnswerWe appreciate you reaching out about this! The power cord for this microwave is approximately 39" and is located on the top right corner in the rear. Let us know if you have any more questions about it! -Chris@GEA
