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Hi Alex - Thanks for reaching out to us regarding your GE range hood! We are sorry to hear of this unfortunate experience and apologize for any expense and inconvenience this has caused. We'd like to review this with you. Please reach out to us at your convenience with the model and serial number of your range hood at the following link: https://www.geappliances.com/ge/service-and-support/contact.htm - We look forward to hearing from you soon! Keep in touch at GEAppliances.com. Sue
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