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Need more information to answer question. No can make workie when not know the problem.
Sorry, there was a problem. Please try again later.Try Samsung.com. (virtual reality), or maybe even a Samsung rep at Best Buy.
Sorry, there was a problem. Please try again later.Hello, moe. To set up the GearVR, you will need a compatible Samsung device, such as, the Galaxy S7, Galaxy S7 edge, Galaxy Note5, S6 edge+, S6 and S6 edge. Along with a wireless connection to download additional software provided by Oculus. You will also need to set up or register an Oculus Account. I hope this was helpful. Have a wonderful day.
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